05-19-12, 10:55 PM
I own a 2004 manual trans cts 3.2l. Under extended CPO warranty, the driveshaft was replaced at 60k miles a couple years ago. I am now outside the warranty and recently discovered that the new replacement driveshaft failed again (with less than 39k miles on it!). I took the issue to CCC, who refused to stand behind the work and offer any financial help with replacement (the dealership says the whole driveshaft has to be replaced AGAIN). I am VERY upset with Cadillac, as this part was either defective or improperly installed for it to fail so prematurely. Is there any place to "appeal" at CCC? My case was moved around to three different representatives and I feel it did not got proper attention. I want to make sure this situation gets a serious review and not some boilerplate denial--I just cannot believe that Cadillac would think this is a "typical" lifespan for one of their (expensive) driveshafts.