: Open Message to Katie of Cadillac Customer Service



choigilligan
05-11-12, 05:30 PM
Katie,

You and I emailed each other on the 9th of April about the issue with Cadillac not having a replacement steering wheel for any 2006 or 2007 Cadillac STS-V.

On the 18th of April we emailed again with my case numbers, and I was told by you that you'd get back to me "soon." I'm not really sure what soon means, and I have emailed you since with no response from you. I understand you are busy. We all are, but I'd like some resolution to this situation.

Cadillac Cust Svc
05-14-12, 09:23 AM
Thank you so much for bringing this to my attention, choigilligan! I am greatly sorry from the lack of response on our end. I have been researching the two active case numbers that you sent me and will email you directly after this post with updates!

Best,

Katie
Cadillac Customer Service