So I just got off the phone with Lindsay Cadillac. They've had my car for the better part of a month, mostly on some engine repairs. Not the end of the world, everything was covered by my (3rd-party) warranty so I'm only out $50.
But today I hear they've determined upon a test drive that my motor mounts are bad, and the warranty people are balking at paying for labor to replace them since the engine was just out of the car, and frankly I'm inclined to agree. The service advisor's line is that they didn't notice anything wrong with them when the engine was out, but then they put the engine back in and took it for a test drive and all of a sudden they're toast. My take on this is either a) they were busted to begin with and someone made a huge mistake not catching it. or b) they weren't busted before, and they were damaged while the car was being worked on/driven.
Either way, the fact that they'd now want someone to pay for them to go back in and swap 'em when it would have been maybe an extra .5hr while the engine was out seems ridiculous. Am I out of line here? Do mounts go from 100% (or some other high percentage where a tech wouldn't notice a thing wrong with them) to 0% in one test drive? I put this question to the advisor and he went off on some tangent about how the mounts were made of rubber and not like the ones you would find on a chevrolet, but he didn't really have an answer as to how that changed my a/b scenario from above. He said he'd talk to his boss and call me back.
But today I hear they've determined upon a test drive that my motor mounts are bad, and the warranty people are balking at paying for labor to replace them since the engine was just out of the car, and frankly I'm inclined to agree. The service advisor's line is that they didn't notice anything wrong with them when the engine was out, but then they put the engine back in and took it for a test drive and all of a sudden they're toast. My take on this is either a) they were busted to begin with and someone made a huge mistake not catching it. or b) they weren't busted before, and they were damaged while the car was being worked on/driven.
Either way, the fact that they'd now want someone to pay for them to go back in and swap 'em when it would have been maybe an extra .5hr while the engine was out seems ridiculous. Am I out of line here? Do mounts go from 100% (or some other high percentage where a tech wouldn't notice a thing wrong with them) to 0% in one test drive? I put this question to the advisor and he went off on some tangent about how the mounts were made of rubber and not like the ones you would find on a chevrolet, but he didn't really have an answer as to how that changed my a/b scenario from above. He said he'd talk to his boss and call me back.