: Satisfaction after sheer disappointment



toddsterv
05-03-12, 03:19 PM
I just wanted to post a quick note after my "sheer disappointment" thread.
the problems that i expressed in my original post were not a "Cadillac" problem, they were a dealer problem. I have to say that the response from the corporate office was not only immediate, but constructive and very satisfying. I would like to thank ALL that were involved (you know who you are) and express my deep appreciation for your attentiveness and conclusions. It was nice and refreshing to know that you truly do value your customers and their concerns............Again, thank you so very much!!

GM-4-LIFE
05-03-12, 03:32 PM
What did Cadillac end up doing about the ordeal you went through?

thebigjimsho
05-03-12, 03:34 PM
Glad to hear you're happy with Cadillac...

smackdownCTSV
05-03-12, 04:09 PM
So what happened or did they hit you with a suppression order?

DiamondWhtV
05-03-12, 06:33 PM
Most V-owners, that would have had to be a restraining order

TriTexan
05-04-12, 12:41 AM
Good news. It's comforting to know that a) these forums provided you with a pathway to get your concerns heard by the corporate office, and b) you got a satisfactory response from them.

No one likes to complain (well, most of us don't!). But when you DO have a grievance, getting it sorted out in a reasonable way sure goes a long way towards keeping a valuable customer.

baabootoo
05-04-12, 07:24 PM
I heard that todd mysteriously disappeared........... :)