: help broken fob



atcbrownie
04-19-12, 05:37 PM
I bought my 09 v about a month ago and the dealership only had one key which was falling apart. I ordered 2 new keys in hopes that they would get here before the original completely broke. Well they were about a day too late.

I have been trying all day to program them with no luck. I oredered them from GM so I know that they are the correct keys.

After the 30 mins process the dic reads ready to learn electronic key # 1 but it just sits there and does nothing.

Am I missing something or is there something wrong? I don't want to have to pay to tow to the dealership if I don't have to. Any help is appreciated.

Thanks
Jason

Cadillac Cust Svc
04-20-12, 02:10 PM
Hi Jason,

I'm sorry to hear that! Apologies for my confusion, but would you mind giving a little more detail in regards to your programming steps? Have you been following a specific section of your manual for troubleshooting?

Best,

Katie
Cadillac Customer Service

atcbrownie
04-20-12, 08:59 PM
Katie thanks for your response. Yes I was following the directions in the manual and it took me about 15 tries but I finally got it working this morning. I actually tried so many times yesterday that I killed my battery so I had to let it charge overnight. But first try this morning it worked. All is good now.

Thanks
Jason

Cadillac Cust Svc
04-23-12, 04:12 PM
Thanks for the update, Jason! So glad you got the transmitter to work, although I'm sorry to hear that it took so many tries! I have documented your concerns, and I hope there are no more vehicle frustrations in your future.

Best,

Katie
Cadillac Customer Service