: Platinum 2011 Navi/maps problem



pmexpert
03-24-12, 02:54 PM
Escalade Platinum 2011
1. inserting a flash card with maps on it
2. "the data installed is not valid map data" sign on the screen
3.nothing appears in Nav menu folder
4. The only button appears is "remove map data"
Navi flash card is GM 20865228
And with the small letters on it "For AW use, version 9.3 NA, AW p/n 99826-00018"

So please help with all this
Thanx for support

Cadillac Cust Svc
03-27-12, 11:26 AM
Hi pmexpert,

I'm sorry to see all these Nav issues you're experiencing! I'm sure forum members will be forthcoming with their usual great feedback. If these errors persist, however, I would suggest taking your Escalade to the dealership for a thorough diagnosis. (If you need any help locating a Cadillac dealer near you or have further questions, feel free to send me a private message anytime!)

Best,

Katie
Cadillac Customer Service

h2kool4tn
03-28-12, 08:23 PM
What "flash card"? I have a 2011 too, is that an update for 2012 maps?