: 2011 DVD/Nav/camera on the fritz

12-29-11, 08:12 AM
Brand new Platinum. The screen flashes between "updating navigation", a blank blue screen, and black screen. Only a few seconds each. Been like that for days.

Any ideas? Grossinger Cadillac would not even call me back. Drove over there but they have wrong service hours listed on the website. I'm more than a little pissed.

Cadillac Cust Svc
12-29-11, 10:22 AM
Welcome to the forum and congrats on the new Platinum. I do apologize for your frustrations. Would you like me to make an appointment for you? Send me your VIN number, name, phone number, address and mileage and I will be more than happy to do that for you.
Cadillac Customer Service

Big Windy Ext
12-30-11, 07:46 AM
I haven't personally had any dealings with Grossinger,but word of mouth says since the Dad left employees,vendors and customers are treated pretty shabby.I can highly recommend Naperville Cadillac and Heritage Cadillac if you find Grossinger has more issues than their hours.