: 08 Escalade Engine Knock



tdeboer
12-14-11, 07:22 PM
Hello,
My 08 Escalade has developed an engine knock when cold. It is very loud and pronounced and sounds like one cylinder is affected. You only hear it while accelerating, not at idle, and it doesn't go away until approximately 5 minutes after the temperature gage has reached the 1200 position. Brought it into the dealership Monday to have to have it addressed. Received a call the next morning from them and talked to a manager. He said the oil level was below minimum and the oil filter was leaking. I know this to be false as I just checked the oil level before the trip to the dealer and there was no oil leaks under where it was parked. He also stated that the oil needed to be changed before they could go any further as the OLM was at 3% and the oil was like water. I said yes, I was going to change it before my next trip and that the oil I use is a full synthetic. He told me that engine is not designed for synthetic oil. I found that interesting since the factory fill I believe for that year was Mobil 1. Anyway, I told him to do what he had to with the oil to get my truck fixed. Received a call this afternoon (Wednesday) from the service writer. Told me that a TSB issued October 3, 2011 says that the engine noise when cold is normal for those trucks. My symptoms are not the same as the TSB indicates, mine only knocks while accelerating. I told the service writer that and the manager I spoke with. They told me there's nothing else to be done with it and of course they're charging me $90 for the assessment and whatever for an oil change that I would normally do myself. I have not picked up the truck yet. I don't believe this is the same knock as the other complaints I've read on this forum. I travel for a living and do not want anything to happen while I'm on the road. A $70,000 plus truck should not hammer after after leaving the house, makes the neighbors not want one that's for sure.

Sorry for being so long but I feel like they are trying to find a way to not do anything.

Thank you.

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Oh yeah, in my rant I forgot to say where it is. Suttle Motors, Newport News, VA.

Cadillac Cust Svc
12-15-11, 09:04 AM
I would check with another dealer. I think a second opinion would be a good thing to have in the situation. The next dealer may appreciate the business. Keep us updated.
Breanne
Cadillac Customer Service

JimmyH
12-17-11, 10:39 PM
definitely take it to a different dealer.

TinaDB
01-01-12, 10:15 PM
I have a 2007 escalade and that same noise has been going on for over 3 months. I am not getting any help with this matter. They told me to do a cleaning of the engine. Cost me 100.00. The sound is very loud and embarrassing. I took it to a second dealer and they said they didn't hear it. I am really annoyed at this point. What should I do. The service manager was no help at all as well.

tdeboer
01-02-12, 08:51 AM
I feel your pain. This is one of 4 Cadillacs that I have had and as much as it pains me, I think Cadillac has lost my business. Customer service at their dealerships has went by the wayside because of the almighty dollar. I have tried to justify my loyalty to myself but cannot do it anymore. Only way they will do anything is if it suffers a catastrophic failure and the problem is obvious. The dealership I spoke of in my first post will never ever see me again. Three of my friends who were about to buy Escalades are buying something else now because of my experience.

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I have got to add this. After the painful discussion with a manager about oil I spoke about in my first post, the oil they put in was part number 12345621, 10W-30! Not even one of the recommended oils! My all time favorite statement from him is still "this engine is not designed for synthetic oil". (factory fill was Mobil 1 full synthetic). This is what Cadillac has representing themselves to the consumer.

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And put a sticker on the windshield for another oil change in 3 months or 3,000 miles! I guess the oil life monitor doesn't mean anything. TinaDB, I hope and pray you have better experiences than I did. I am just so angry and frustrated with Cadillac and their dealers.

Cadillac Cust Svc
01-02-12, 09:04 AM
TinaDB,
If you would send me your contact information (name, phone number, email address, address) along with your VIN number, mileage and the name of your local dealer. I would like to look into this for you.
Breanne
Cadillac Customer Service

tdeboer
01-02-12, 11:58 AM
Breanne,
Would you like to look into my same problem as well?

TinaDB
01-02-12, 05:28 PM
TinaDB,
If you would send me your contact information (name, phone number, email address, address) along with your VIN number, mileage and the name of your local dealer. I would like to look into this for you.
Breanne
Cadillac Customer Service


Well it is in the shop for the night. First of all, I took it there and the service guy didn't want to drive it. I explained to him that the noise was happening right now and he said that he needed to do a oil change first. I said the noise has nothing to do with the oil. He revved the engine and I told him that he has to drive it. He said it may be a piston slap and that of it was that it was normal that I would have to deal with the noise. I said no, I don't have to deal with noise that has never been there before. He said it had nothing to do with the engine. I was like seriously. He said it was the engine loosening up for better gas mileage. I was like I am not an idiot. Something is wrong with my vehicle and I would like for it to be evaluated. He said that he would have to get an engineer to come down and look at it. I let him know to get whomever he needed to get it repaired. I told him that I shouldn't have to pay 70-80k for a vehicle and to deal with it. May neighbors asked me since when did I get a diesel. That's how loud the knocking is when I'm driving.



Thank you!!!

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TinaDB,
If you would send me your contact information (name, phone number, email address, address) along with your VIN number, mileage and the name of your local dealer. I would like to look into this for you.
Breanne
Cadillac Customer Service

I forgot some information for you:

JimmyH
01-02-12, 08:58 PM
TinaDB, I took your personal info out of the post and pm'd it to Cad Cust Svc.

TinaDB
01-02-12, 09:43 PM
TinaDB, I took your personal info out of the post and pm'd it to Cad Cust Svc.

Thank you JimmyH!!

JimmyH
01-03-12, 01:06 PM
no problem

Cadillac Cust Svc
01-05-12, 08:54 AM
Tdeboer,
If you would send me your contact information (name, phone number, address, email address) along with your VIN number, mileage and the name of your dealer I will look into this for you.
Breanne
Cadillac Customer Service

tdeboer
01-07-12, 03:05 PM
Breanne,
I emailed you my information a couple days ago as I don't have the capability to pm. Thanks.