: attn; Black Diamond Owners- take care of your paint



M5eater
11-21-11, 11:25 AM
Never-- Ever Respray the car, Do PDR, do polishing/ paint stick for deep scratches and chips. never-EVER, allow the car to be painted.

Why? let's face it, most people here are using standard car insurance policies which will pay for standard collision repair quality service, and realisticly, while my case might appear extreme, I've gone to other places, and they've all consistantly told me that they will refuse to back their attempts to be any better than what I will now allow you to digest.

I'm going to just list events here-- this is from a going on 5 month and continuing experience so you should be assuming dates are a few weeks apart, the story behind it would take too long to re-type from my previous thread.

July -- dealer puts big scratch in rear fascia-- I say fix it (should have said-- give me some $$$ and I'll try not to look there often)
a week later, dealer re-sprays the bottom rear fascia part where the tips are--
I tell dealer-- your shitty paint job has dust spots in it
a week later, dealer removes dust spot
I tell dealer- your shitty paitn job has a clear run in it
a week later-Dealer sands through the clear-run.
I tell dealer-- do it again, and do it right- do NOT respray the entire bumper
a week-2 weeks later, Dealer proceeds to respray bumper, claims that there was a visable chip when they removed the plastic trim.
That same weekend, I notice that the mid-coat is flat on the driver side in a 6" diamater circle.
i tell dealer this the following week- and tell them I want a new bumper instead of putting another coat of mid and clear on the existing one- for fear of it looking splotchy and cracking.
2 weeks later, new bumper is in and sprayed, I go to examine, it looks good under halogens and on the paint rack
2 days later, dealer states new bumper has same problems as old, except the flat spots are everywhere now-- this is after it's on the car and in daylight
Dealer states they want to take it to a new body shop and get a Dupont paint expert to mix the paint for them.
another week goes by
As of 2 weeks ago, I brought the car in, they sprayed the spare bumper and waited until it was a good sunny day to make sure it was a match
Dealer states that the flat spots are still there the following friday.. and that they want the dupont expert to look at it saturday.
Now though, we're on coat number 3 for the spare bumper, and we're back to having too much paint on it, which hopefully they'll DA out, but they won't followup with hand-sanding, so I'll probally get a weird look if they finnaly match the paint but point out that there are pigtails everywhere.

Today is monday..collectively I would estimate I've been without a car for in excess of 1month so far(but really I've lost count), and I am no closer to getting even a passable match on this paint. You may quote the shop and dealership workmanship as shotty, but as I stated before, I've gone to several other collision shops and they have all expressly stated that they would take my $560 dollars and would refuse to put a guarentee on it.

At this point I do not expect we'll ever get a good match, I expect that eventually, they're going to tell me that they can not paint this color, and will offer me a cash buy-out for the damage to it.

undertaker
11-21-11, 11:57 AM
I was a little hesitant with the black diamond, but hell I couldn't resist....

M5eater
11-21-11, 12:01 PM
I was a little hesitant with the black diamond, but hell I couldn't resist....
I would suspect any special paint is like this. The fact that Black Diamond is a super heavy metalltic 3 coat special-special paint isn't helping though. What's crazy is that AFAIK, JDSU supplies Dupont some of it's pigments-- ie presumably-- Black Diamond Tricoat. So it's not like they're using some wacky aftermarket paint here. I'm assuming because of their relationship, Dupont is the supplier of this color, and that's what they've been using.

cdog533
11-21-11, 08:18 PM
A good shop should be able to get the match close, so close it would be very difficult to tell unless you knew it was there. Plus, you are on a body line there AND low on the car.

Try having someone get all of the paint off and start again on the piece.

M5eater
11-21-11, 08:25 PM
A good shop should be able to get the match close, so close it would be very difficult to tell unless you knew it was there. Plus, you are on a body line there AND low on the car.

Try having someone get all of the paint off and start again on the piece.
The color matching is pretty good, it's the flat spots that have made this a 5 month affair. The dupont specialist I'm told had to be the one to spray and mix it; my dealer manager phoned me today and said that the paint was a good match with no visable flat spots. I should have the car back this week.