: Beware of the Weathertech floor mats for the '11 SRX



inspectorudy
10-18-11, 01:40 AM
I recently ordered a set of front Weathertech floor mats from the company that makes them, McNeil. I have had them previously in other cars and they have been pretty good fits. They provide good winter weather protection for your floor carpets. When I got them I installed them right away only to find that the hump on the driver's side floor keeps the mat from staying secure to the two posts that are there to hold the mats. The first thing I found was that the holes in the mats are surrounded be thick ridges that will not allow the tops of the posts to pop through the mat to make it stay in place. And second the hump should have a raised section in the mat to fit over the hump so that the mat lays flat on the floor. I wrote to the owner of Weathertech and even included a picture of my mat and the hump. He didn't bother to respond. In my view these mats are not a reasonable choice for our cars because if you are like me and enter the car right foot first the mat will move towards the front and essentially be free floating. I told Mr. McNeil that if he wasn't careful he could have a Toyota moment where the mat loges under the accelerator pedal. No reply. I also asked why they couldn't supply the snaps that come on the OEM mats. Again no reply. Don't buy from this arrogant uncaring company.
BTW, they WILL give you your money back but you have to pay for the shipping both ways. That means that it will cost you about $30 on a pair of $55 floor mats. You will literally not get half of your money back. Great company huh?

frey9171
10-18-11, 04:00 AM
Can you post your picture here so we can see what the issues are? Thanks

sube5186
10-18-11, 07:14 AM
Can you post your picture here so we can see what the issues are? Thanks

My thoughts exactly.

I'm not clear as to which "hump" you're referring to, or how the posts don't come all of the way through the holes. The tops of the posts should be level with the top of the mat. While we're on the subject, are these the "mats" or "liners". There are two completely different types made by Weathertech, the latter being hard and molded.


Sube

inspectorudy
10-18-11, 06:49 PM
These mats are rubber or some thick flexible material and they have holes in them but the two posts in the '11 SRX are tapered toward the top with the fat part at the bottom. They will never hold the mats no matter what you do with the mats. The hump in my car is on the floor of the driver's side floor just under the heel area of my left foot. Today I got an e-mail from WT and they wanted to know what the hump was. They indicated that it might be some sort of optional add on that I bought. I sent them pictures of the hump and the posts. The hump in the pics is right up against the front left side of the driver's seat. As you can see the post will never hold the mats with just a hole in them because of the shape of the posts. I wrote them and said that if they would include two OEM snaps it would solve the problem. I do not know if the hump is standard of if I had to pay extra for it! Now that the UAW runs GM I probablly paid extra for it.

sube5186
10-18-11, 09:17 PM
These mats are rubber or some thick flexible material and they have holes in them but the two posts in the '11 SRX are tapered toward the top with the fat part at the bottom. They will never hold the mats no matter what you do with the mats. The hump in my car is on the floor of the driver's side floor just under the heel area of my left foot. Today I got an e-mail from WT and they wanted to know what the hump was. They indicated that it might be some sort of optional add on that I bought. I sent them pictures of the hump and the posts. The hump in the pics is right up against the front left side of the driver's seat. As you can see the post will never hold the mats with just a hole in them because of the shape of the posts. I wrote them and said that if they would include two OEM snaps it would solve the problem. I do not know if the hump is standard of if I had to pay extra for it! Now that the UAW runs GM I probablly paid extra for it.

OK, now we're getting somewhere. I went out and checked mine. It's exactly like yours. Yes, the hump is standard in all SRXs. I never paid much attention to the hump, and here's why. The OEM all-weather mats are cut "around" the hump, not over it. It's cut out so nicely, you don't really notice the hump. In fact, with the Cadillac all-weather mats the top of the hump is level with the the top of the mat, which further contributes to its blending in. If you install the carpeted floor mats that came with your car you'll see exactly what I'm talking about. Secondly, the posts are slightly beveled. Again, it's not really noticeable. I had to actually run my fingers up and down to feel it. This design makes it easier to slide the posts into the holes in the mats. If the Weathertech mats go "over" the hump instead of around it, they're flawed by design. You may want to explain this to them in your email. What kind of OEM snaps are you referring to? To my knowledge there are no snaps, just the holes.


Sube

inspectorudy
10-19-11, 12:28 AM
You probablly didn't notice the indentation around the bottom of the posts but that is where the snaps that came on the OEM mats snaps into. They are not just holes and posts. Look on your OEM mats and you will see the female side of the snap. It won't come off because I tried to take them off to use on the WT mats. But with the hump so close to the middle post it wouldn't work no matter what kind of hole WT put on there mats because the mat CANNOT lay flat in that area.

Marc NY
10-19-11, 06:32 AM
,,. I do not know if the hump is standard of if I had to pay extra for it! Now that the UAW runs GM I probablly paid extra for it. Now why did you have to go and side-track a great discussion by showing your lack of understanding and knowledge about the current UAW & GM? :stirpot:

Now if you want to start another thread based on your comments let me know I will be more than happy to "enlighten" you with my short experience of 40 years at GM and with the UAW. I will be glad to share with you the long history of GM and the UAW working together!

inspectorudy
10-19-11, 12:16 PM
I was union member my entire working life except my military service. I do not need a lecture on union behavior. If you had a big part of your retirement in GM stock and it was STOLEN from you and given to the UAW by Obama you might not be real happy either. Or if you had a pre-2009 GM product and have been told that your warranty claims have been voided you might think differently. I am not here to fight the union battle but to seek answers as to why my GM product has issues that should have been solved BEFORE it came to the public and to help fellow SRX owners with my experiences.

The Tony Show
10-19-11, 01:18 PM
Let's keep the conversation about Weathertech mats, folks. No political discussion allowed in here.

Thanks. :)

sube5186
10-19-11, 07:37 PM
With the hump so close to the middle post it wouldn't work no matter what kind of hole WT put on there mats because the mat CANNOT lay flat in that area.

There doesn't seem to be a work around for the WT mats. If returning the WT mats isn't feasible due to the shipping costs, you may want to consider selling them on eBay or Craig's List and have the buyer pay shipping. Then, you can get the Cadillac all-weather mats. Just a thought, since Weather Tech isn't likely to redesign their mats any time soon.


Sube

Wulf
10-19-11, 09:03 PM
It doesn't seem it will be a big issue for the mat moving around, unless you put all lot of force with your foot on it. The material on the bottom of the mat keeps it in pace quite nicely. I agree it's not perfect but not a huge problem either. They are still a much nicer than fit than any generic floor mat. Pictures are of the 2011 Saab 9-4X which has exactly the same shape of the foot well as the SRX.

http://saabworld.net/attachments/f141/6281d1319070138-all-weather-floor-mats-saab-9-4x-floor-mats-weathertech-1-jpg

Here you can see the lower left part of the mat over the hump lifts it up slightly in that area.

http://saabworld.net/attachments/f141/6282d1319070139-all-weather-floor-mats-saab-9-4x-floor-mats-weathertech-2-jpg

I have more pictures and short review here if anyone is interested: http://saabworld.net/f141/all-weather-floor-mats-3032/#post14602

inspectorudy
10-19-11, 11:31 PM
Why would WT say that their mats are designed for the SRX when they are not car specific? Why bother to put two holes in the mats to fit the SRX posts when the posts are conical shaped and will not hold the mat in place? This is what happens to big corporations that fail to follow up on their products. I sent them the pictures that I posted here and they wanted to know if there was something special about my particular car that might be responsible for the hump. That tells me that they have never even looked at a 2011 SRX. The lady I talked to said she was going to send the pictures over to their engineering department. Hello! How about looking at the car BEFORE you make the mats. BTW, that is amazing that the SRX and the Saab have the exact floor!

Marc NY
10-20-11, 06:51 AM
... BTW, that is amazing that the SRX and the Saab have the exact floor!Not really too amazing ... GM & Saab shared similar designs and platforms... Trailblazer etc

BTW: I do agree the WT needs to do a lot more than just having generic fits!

cvettr/cts-v
10-20-11, 02:25 PM
I bought WT for my mom's 2011 and the drivers side seems to move more than the passenger but she just pulls it back after a few entries. Agreed you should not have to keep adjusting but untill a few years ago you had to do that in every car with any mat and we like the Wt much better than the oem weather resistant mats even though the stay put. I would like a work around also and wish there were one but we are just dealing with it untill one comes about. If WT redesigned them and they stayed in place I would buy a new set and chuck the old but that seems unlikely.

JimmyH
10-20-11, 04:34 PM
Weathertech makes their "digital fit" 3D mats specific to each car. Their flat, 2D mats are more generic. They sell them based on similar vehicles that have similar footwells. I had the flat ones for my Pilot, and they fit reasonably well in that, my CTS, and my Camaro.

sube5186
10-20-11, 05:03 PM
And to think, I wanted to buy the WT mats, but they weren't available for the SRX when I bought mine. I would have been pissed with this shoddy fit. Why didn't they just replicate the fit of the Cadillac all-weather mats, minus that stupid split in the one on the passenger's side?


Sube

inspectorudy
10-24-11, 11:54 AM
I got the final e-mail from the lady at WT and her response was that the "Engineers" at WT were aware of the poor fit near the hump and that they knew that the holes didn't work but that the mats still fit well and they would not move around. BS! Mine move every time I step into the car and eventually work their way forward leaving a large space between the seat and the mat. What an arrogant company! They know of the problem but continue to sell them anyway. Let us all pray that GM does not have this attitude.

inspectorudy
10-25-11, 10:13 AM
Here is a picture of a WT mat in a Mercedes WITH SNAPS! Also notice how they cut out for the small hump by the door. For the SRX not so much.

sube5186
10-25-11, 11:41 AM
Here is a picture of a WT mat in a Mercedes WITH SNAPS! Also notice how they cut out for the small hump by the door. For the SRX not so much.

Wow! Drastic difference. Seems like WT just rushed the SRX mats to market. This would make sense. When the 2nd gen SRX first came out a lot of owners were inquiring as to when WT would release compatible floor mats. If they were getting flooded with phone calls that might explain the rush. It explains it, but it doesn't excuse it. This is just plain old shoddy craftsmanship. How much effort and expense does it take to just acquire and OEM mat and trace the outline?


Sube

JimmyH
10-25-11, 01:04 PM
The flat weathertech mats are a waste. They still allow salt and mud to fall off the edges. So directly underneath the mat is protected, but the carpeting around the perimeter still gets crusty. If you want complete protection, you need the digital fit mats.

inspectorudy
10-25-11, 05:02 PM
Jimmy what do you mean by "Digital" mats? Who makes them?
Thanks

JimmyH
10-25-11, 05:40 PM
http://www.weathertech.com/store/mvproduct.aspx?ItemGroupId=52&VehId=1006&Year=2010

JimmyH
10-25-11, 05:41 PM
The only problem is there is a lead time of several weeks as they make them per order.

Huey Driver
10-25-11, 07:42 PM
I could be all wrong, but I'm willing to spend $100 for a 'temporary' fix to get to perfect. Yes, I'd LIKE perfect, someday, but I need something to bridge me to there.

I also dont go anywhere without my golf clubs, and there was a bushel of grass in the back of my Trailblazer when I traded it in. The salesman recommended WeatherTech by name for the rear liner. I NEED one of those!

I presume (possibly, falsely) that there isn't any difference between the '11 and '12 interior, but I notice WT only has mats specifically listed for Escalade in 2012.

I'm ok with a couple weeks delay, I'm ok with the temporary solution while a better fit is developed. Anyone want to break it down for me? Other options? I understand the frustration with buying something and not getting what you expected. But if I go into it, knowing its not the final, perfect solution, then I'm a little more at ease with that...

inspectorudy
10-26-11, 12:31 AM
I went to WT's digital site and here are the installation instructions. It says that if the retaining posts fail to secure the mat DO NOT USE THEM! In our SRX's there is no way the posts will ever hold the mat because they were not designed to. They are snap posts that are tapered. This means that WT is selling a product that they have either NEVER tested in a real SRX or they know it won't work but are selling them anyway.

TheCaptain
10-26-11, 09:19 AM
The digital fit ones work awesome!
http://i117.photobucket.com/albums/o51/TheCaptain07/SRX%20Mods/IMG_3805.jpg
http://i117.photobucket.com/albums/o51/TheCaptain07/SRX%20Mods/IMG_3807.jpg
http://i117.photobucket.com/albums/o51/TheCaptain07/10%20SRX%20WinterSpring/IMG_2698.jpg
http://i117.photobucket.com/albums/o51/TheCaptain07/10%20SRX%20WinterSpring/IMG_2701.jpg

JimmyH
10-26-11, 01:32 PM
They are very good mats. I have them in our Enclave.

inspectorudy
10-26-11, 04:38 PM
I see that they have molded in the hump on the set pictured. I am not sure what car they are on but the hump is covered with a molded in hump. I cannot believe that WT did not inform me of the digital set that does cover the poor fit of the standard model. Maybe the lady I worked with didn't know there was a difference. It looks like WT needs to get some help in the sales department. They also need to explain the instructions to "Not use their mats if the posts do not engage the grommets".

JimmyH
10-26-11, 04:43 PM
They may not steer people to the digital fit because they don't keep them in stock.

Huey Driver
10-29-11, 06:29 PM
Ok, I hate to be lazy, but can someone square me away on this?

2011 All Weather Mats - don't fit 2012?
2010 Digital Mats - don't fit 2011 or 2012?

I really find it hard to believe that GM changed the body. More than likely, WT hasn't validated the fit yet and we may be quite a ways down the priority list...

I need the cargo liner most, but want the shipping deal.

I'll probably just call on Monday. I'll post here the results if it will help...

SeaYaLater
10-29-11, 08:46 PM
I moved my digital front mats and digital cargo liner from my 2010 SRX Performance to my 2012 SRX Performance and they work great. Both front mats fit over the studs in the floor and the mats do not move. Mine are the same as the ones in the TheCaptain's photo in the note several posts back. After two years of beach sand and snow they looked rather dull, a quick scrub with Armor All cleaner and they look new.

inspectorudy
10-30-11, 12:18 AM
I believe you have the "Digital" ones that were discussed not the ones that I bought from WT which are their common ones that are not car specific.

Huey Driver
12-28-11, 04:24 PM
Someone has already probably posted, but I snapped a couple pics of my Weathertech digital fit mats in my '12 Lux. You have to select a 2010 model year to order them, but they fit like a glove. Thats already been noted by the poster above, but in case anyone (like me) wanted to actually SEE them, here you are.

8440284403

Ponyman
12-28-11, 05:25 PM
Why when you have already laid out some serious cash for the SRX would you not get the vehicle specific digital fit liners? The previous poster must really be cheap. I have the digital fit liners in my Avalanche and they fit perfect. Haven't had a need for them in the SRX, as it only sees pavement. Thanks for the pics Huey.

stjohndoe
12-29-11, 10:45 AM
Has anyone tried the 2010 Digitalfit rear (2nd row) liner in a 2012? I want to order front and rear liners, but have only seen confirmation that the fronts will fit. Thanks in advance.

Ponyman
12-29-11, 12:21 PM
I would PM Huey Driver above. He has posted pictures of his fronts and the cargo mat. I bet he also has the second row.

TheCaptain
12-29-11, 04:35 PM
I'm pretty sure there have been no changes. :D

Huey Driver
12-30-11, 09:46 AM
The rear mats fit just as well, see below. Glad to help, I wish I had been able to see them before I bought, but they came out great. I dont really intend to use the rear ones on a day to day basis, but it seemed to make sense to buy the whole set.

844658446684467

stjohndoe
12-30-11, 09:51 AM
Thank you for the pics, Huey Driver. Now, off to place an order.

Huey Driver
12-30-11, 10:27 AM
By the way, just to clarify, that is the fit of MY10 mats in a MY12 vehicle. On the weathertech website, you will have to select MY2010 in order to see the digital fit mats available for the SRX.

racingf1
12-31-11, 10:47 AM
I have purchased once before from weather tech. In my opinion and limited experience, They use the old "snake oil" advertising and did not deliver the kind of fit and quality they advertised. Again, not for me.

Huey Driver
12-31-11, 03:03 PM
I agree that they might be a little 'fast and loose' with the wording on the 'multi-fit' mats. They might lead people to believe the fit of the multi-fit is 'similar' to custom. But my digital fit mats and rear cargo mat are exactly as advertised, and fit like a glove over every bump and bracket.

iommi
12-31-11, 11:27 PM
I went to the Weathertech factory outlet store yesterday to buy the digital fit mats for my sweet new 2012 SRX. I was told they are "retooling" them and they will be available middle of January. I'll report back when they are ready.

MacMuse
01-01-12, 02:44 PM
Factory Outlet Store !? <google-google>

Well, crud - I'm 30 minutes from a Weathertech Store & Manufacturing facility.

ROAD TRIP!

marks628
01-01-12, 09:56 PM
Someone has already probably posted, but I snapped a couple pics of my Weathertech digital fit mats in my '12 Lux. You have to select a 2010 model year to order them, but they fit like a glove. Thats already been noted by the poster above, but in case anyone (like me) wanted to actually SEE them, here you are.

<img src="http://www.cadillacforums.com/forums/attachment.php?attachmentid=84402"/><img src="http://www.cadillacforums.com/forums/attachment.php?attachmentid=84403"/>

Are you saying that the 2010-12 SRX has the same interior design? Thanks

Marc NY
01-01-12, 10:41 PM
Are you saying that the 2010-12 SRX has the same interior design? ThanksYes the interior floor space is identical from the 2010-2012. I had a 2010 and now a 2012 and they both seem to me to be the exact same dimensions.

marks628
02-17-12, 06:35 PM
I went to the Weathertech factory outlet store yesterday to buy the digital fit mats for my sweet new 2012 SRX. I was told they are "retooling" them and they will be available middle of January. I'll report back when they are ready.

Are they in yet? Thanks

scurling
02-18-12, 11:07 AM
I ordered the Auto Pride Concepts (Front, Rear, Cargo Area: Full coverage floor mats: $164.70) for my 2010 SRX. I've been very satisfied. The right front mat was not cut to fix exactly next tothe transmission hump directly under the heater vent. I sent an email to the company making them aware of the issue with pictures, etc.. They sent me a new mat after the design was corrected, at no charge.

Here is a company picture of the type of mat I installed.

inspectorudy
02-18-12, 03:19 PM
WeatherTech makes what they call a digital floor mat which is a good fit with no issues. But on some of their ad pages they fail to mention this item. I would have bought them if they had made them known to me when I order the cheaper mats. They are an unresponsive company and they basically told me to get lost. No offer to exchange them for their better fit models or to give me a break on just the shipping. Every time I see that ad where the CEO is standing at the mat factory telling us all that Weathertech really cares about us and what a great product they make I get angry. I have the same reaction to Nissan with their ads telling me how they are trying to win my business. Well my daughter has an Xterra just out of warranty and the headliner has completely fallen down. If you google headliner on Xterra it looks like a federal document it's so lengthy. Even with all of the liners falling they have no intent on fixing it at their cost. These are the business people who wonder why they go bankrupt.

soffmore
02-19-12, 03:50 AM
FYI, I have a 2012 all wheel luxury SRX. I recently purchased the Weathertech digital front floor mats. The passenger side fit perfectly. However, the drivers side fit is not perfect. Cadillac must have changed the lower side panel and hood release area from the earlier 2010 model. Although the left foot rest is not affected, the mat doesn't fit precisely in this area either. The bottom line, the left front portion of the mat doesn't exactly fit the contour of the car but is still ok. My suggestion would be to wait for the redesign.

Casey55
02-19-12, 04:56 PM
Thanks for that information. I wanted to order a set for a 2012, but will wait.

MacMuse
02-19-12, 08:11 PM
Anyone in the Chicago area with a '12 and interested in the WeatherTech mats? Do everyone a favor and stop by their factory ( & HQ & store) in Bolingbrook. Have them trial fit a set to verify the issue, and I expect they'll react better if they see the issue in person. They have evening hours too.