: WARNING: Valenti Cadillac in Hartford, CT.



lars27
09-29-11, 12:58 PM
Hi All, new poster here, I wanted to share my recent experience with this dealer. I brought my car (2005 CTS-v) in to have the vibration in six gear issue fixed. The dealer diagnosed it and went back and fourth with GMPP on it, GMPP finally agreed to have 5th and 6 gears replaced. Finally, they took the transmission out and it was rusted/contaminated inside - so they ordered a new one. This went on for a month or so, trans finally came in this past Monday and when they went to roll the car inside, they noticed some missing items --the entire nav/gps/radio/info center and get this the sunroof controls were all ripped out in a targeted attack - with no forcible entry damage at all...hmmm...guess somebody had a key...aka inside job.

Unfortunately for me, it looks like someone with a CTS-V placed an order for some replacement parts with their favorite scumbag auto theft individual!! I had no idea that people are after this sort of stuff - someone now has a mint condition nav unit and sunroof controller...

The dealer claims no responsibility whatsoever, I have escalated to the VP and Owner (they own many dealerships in CT.) - guess what - no response...
81049
81048

Houdini
09-29-11, 01:06 PM
That's insane! I hope you get it resolved soon and I hope they step up, otherwise you may have to talk to your insurance and file a comprehensive claim (shouldn't raise your rates).

darkman
09-29-11, 01:28 PM
If you have comprehensive insurance coverage file a claim. Your insurance company can then fight their insurance company.

odla
09-29-11, 01:41 PM
I would have called the cops. Filed a report of theft.

Faber
09-29-11, 01:42 PM
that does stink. I'd argue that they were negligent in leaving the vehicle unlocked based on the premise that if the vehicle wasn't unlocked how did the criminals break in to the car without any signs of such? If you haven't already, file a police report - you'll need it for insurance claim if they don't pony up soon enough. Worst case you could find out if they are on any social media and post the facts of what occurred - you left your vehicle in their care/custody/control and while there it had factory installed parts stolen off of it without signs of breaking into it. Raises public questions of leaving vehicles at their place of business to have any work done in a public forum. Likely force them to respond better than direct contact.

lars27
09-29-11, 01:59 PM
Thanks everyone for your support, on the work order they state that it happened in their custody. A police report has been filed - I am going to post this on any forum I can - really as a heads up to a dealer that "has a hard nosed policy that the dealership is absolutely not responsible for ANYTHING that happens there". I will most likely just subrogate this and have my insurance sue them - should be a pretty easy case to win...

CancerJCC
09-29-11, 05:36 PM
Thanks everyone for your support, on the work order they state that it happened in their custody. A police report has been filed - I am going to post this on any forum I can - really as a heads up to a dealer that "has a hard nosed policy that the dealership is absolutely not responsible for ANYTHING that happens there". I will most likely just subrogate this and have my insurance sue them - should be a pretty easy case to win...

Make sure you give them a chance to return your pleas for help. If they refuse to help you out (not just no reply within the day) then absolutely smear their name to anyone who will listen!

JimmyH
09-29-11, 06:43 PM
Not to diminish your situation, because it certainly is regrettable, but thieves are well able to get into a car without the key, without damaging the car. Smashing a window, or drilling the door is certainly quicker though. And I will admit, bypassing the dealerships cars and focusing on a customer car seems convenient. Though perhaps the thief was counting on this.

I am not sure of the technicalities of your car being broken into on their lot, but that is what you have insurance for after all, is it not? If your car was broken into in a Walmart or McDonald's parking lot, I don't think they would be responsible, would they?

The Tony Show
09-29-11, 06:52 PM
Nearly every dealership or repair facility in the country has a NOT LIABLE warning on the repair order you sign before leaving the car that states they hold no responsibility for damage or theft.

Don't sweat it though, and follow Darkman's advice: File with insurance. That's what you have it for.

CadillacKid12
09-29-11, 07:20 PM
hey im from CT too. i dont trust those areas as Hartford, WTBY, and new Haven and bridgeport for those reasons.

sorry bout what happend..

on the bright side if your car issue gets resolved, come bring it to chill w/ us for a day.. we have a Cadillac Meet and Greet . October 23rd at EnglishTown Raceway, i would love to have u convoy down w/ the other 2 cadillacs comming from CT

hope to hear back

go to woodbury if u can .. they have the best service than any Caddy Dealer in CT imo

thebigjimsho
09-29-11, 11:25 PM
I'd be more concerned with getting my car whole. Then, maybe, I'd think of a meet...

odthetruth
09-30-11, 12:31 AM
Agreed. Cadikid, wrong place for that.

Hope you get everything sorted. We all see those kinda signs, but they should definitely be held responsible in this kind of situation. Its not like it was some ipod you had sitting in the cupholder... its PARTS being stripped out of the car while IN the dealership.

CadillacKid12
09-30-11, 01:01 AM
if you know its an inside job theres a way to tell who did it, what day it went missing if you know, or security cameras,

the caddy shop in torrington just parks your cars out back over night.

i am sorry for the comment tho, best reguards

CadzillaTN
09-30-11, 01:55 AM
Inside job. You have to be comfortable to break into a cts with no forced entry. Theft stats are very low for a reason.

I think the legal protection for the dealership gets grey on car parts... Loose articles, ok... But THEY have insurance as well...bad customer service.

Get your new trans and get out of there. How does a trans rust on the inside anyway?

If your insurance has to cover I wouldn't give them the business. Thats street work and they'll make alot of profit. Use that work to establish a rapport with a new dealer..

Make sure to check local craigslist, and ebay for the parts.

HartfordGuy
09-30-11, 09:55 AM
I use Valenti Cadillac for service. And like ALL dealers, they ALL will leave your car outside at night unless in a bay pulled apart. Every dealer has signage "Not responsible for vehicle/contents". Why should you expect Valenti to be any different?

I know, it sucks having your car broken into anywhere anytime. And you are certainly entitled to vent your anger.

But that is the risk we take leaving our cars anywhere. That's why we have insurance. I try not to leave my car overnight at any dealership. And if I do I ask them to keep it inside.

I'm not going to speculate why your car and not another one. Guessing is no help.

But blaming one dealership for an occurance is not right either. The strip of new car dealers in East Hartford on CT Boulevard got hit one weekend a few years ago and a dozen high end cars had their wheels stolen. So should everyone of those dealers be banned?

Again, sorry for your loss, but I think you should pursue this with your insurance company right away to speed up the repairs. Then submit the bill back to the dealer and plead your case that you think they left your car unlocked.

The important thing is to get your car fixed asap.

lars27
09-30-11, 10:08 AM
Once again, thanks everyone for listening. The car is out of there; and my insurance company apraiser is coming out on Monday to look at it. What really got to me was the attitude of the dealership offering nothing, and telling me to use my insurance.

These jerks even stole my manuals/registration and insurance card...

I really do believe that this was a targeted attack perpetrated by insiders at the dealership. Also, they indicated that they will review the footage from their security cameras. However, I am not holding my breath...lol

Faber
09-30-11, 11:48 AM
I am not sure of the technicalities of your car being broken into on their lot, but that is what you have insurance for after all, is it not? If your car was broken into in a Walmart or McDonald's parking lot, I don't think they would be responsible, would they?

The difference is that the dealership had care/custody/control of the vehicle wherein with McD's/Walmart scenario you still retain care/custody/control. If a Walmart/McD's employees actions caused damage to your car - e.g. rolled a trash bin into the side of it - they would be responsible for fixing the car. I agree that overall a dealer can't protect from everything, but they should at minimum do their due diligence in ensuring that the vehicle is locked and in a relatively secure area. If it comes down that the dealer did everything reasonable to protect the car, I agree, leave them be, however no signs of forced entry, while it can be done, are rare - even if slim jim'd there'd potentially be damage to the window trim/window/internal working locking parts. Absence of such evidence puts doubts that the shop locked the vehicle, thus failing in their duty to do their due diligence to protect the vehicle.

Given that the dealership isn't even offering to help make him whole - either reduced labor to fix, parts at reduced price/cost, etc - in my mind implies one of 3 things - 1. lazy attitude towards customer service, 2. inside job, or 3. They believe the OP was involved (counter argument to why no signs of forced entry).

And while those signs help bolster the shops position, they are not an absolution of all levels of responsibility for their conduct.

I agree your insurance is the most expeditious and least frustrating way to go...

lars27
09-30-11, 01:20 PM
The difference is that the dealership had care/custody/control of the vehicle wherein with McD's/Walmart scenario you still retain care/custody/control. If a Walmart/McD's employees actions caused damage to your car - e.g. rolled a trash bin into the side of it - they would be responsible for fixing the car. I agree that overall a dealer can't protect from everything, but they should at minimum do their due diligence in ensuring that the vehicle is locked and in a relatively secure area. If it comes down that the dealer did everything reasonable to protect the car, I agree, leave them be, however no signs of forced entry, while it can be done, are rare - even if slim jim'd there'd potentially be damage to the window trim/window/internal working locking parts. Absence of such evidence puts doubts that the shop locked the vehicle, thus failing in their duty to do their due diligence to protect the vehicle.

Given that the dealership isn't even offering to help make him whole - either reduced labor to fix, parts at reduced price/cost, etc - in my mind implies one of 3 things - 1. lazy attitude towards customer service, 2. inside job, or 3. They believe the OP was involved (counter argument to why no signs of forced entry).

And while those signs help bolster the shops position, they are not an absolution of all levels of responsibility for their conduct.

I agree your insurance is the most expeditious and least frustrating way to go...


And, I agree with your point that Valenti had care/custody/control and that they leave the customers keys inside unlocked. seeing that they also stole my registration and insurance card - I hope the worse case scenario of the insider at the stealership grabbed that - gave it to their operative, and had a key made -- did not happen.

To you point above #3. Anything is plausible, however, the only other set of key were in my wife's keychain and no way in hell did she go down to Hartford and rip the freaking car apart...

kjr6306
09-30-11, 02:07 PM
Just have your insurance cover the damage. If the dealership has any liability, your insurance company will go after the dealership and make them or their insurance company pay. My guess is that the dealership is responsible for the vehicle while it is in their custody. Doesn't really matter if they post a sign saying they aren't responsible.....

thebigjimsho
09-30-11, 02:14 PM
I had my SHO broken into and stolen of about $4500 of stereo equipment. The dealer always was good to me and they always kept it indoors when being worked on.

But one day there was a snow storm and they couldn't get it in(trans rebuild and had to be rolled) and that night was when it was broken into. BUT, it was the only car violated and it was a stealthy stereo build not easily visible from the outside. It was also a dealer with a SHO specialist that was on the south shore of Boston. I lived on the north shore and NEVER cruised down that way nor knew anyone down there. There was also no sign of forced entry to the car lot. An inside job.

All I was able to get from them was that they paid for my deductible on my insurance claim. I feel your pain...

JimmyH
09-30-11, 02:31 PM
Just have your insurance cover the damage. If the dealership has any liability, your insurance company will go after the dealership and make them or their insurance company pay. My guess is that the dealership is responsible for the vehicle while it is in their custody. Doesn't really matter if they post a sign saying they aren't responsible.....

Agreed. If you have a good insurance agent, he will fight with the dealer's insurance company. That's his job.

nickr28784
09-30-11, 05:37 PM
Scranton Motors, Vernon, CT FTW

CadzillaTN
09-30-11, 08:21 PM
Next time you're on a dealer lot while getting your car serviced, stroll into the customer storage lot and see how many cars are unlocked. I had to get into mine once, and it wasnt even locked. Looking back on it, I blindly trusted them because the lot was secure.

Maybe OP wasn't an inside job victim,, but more likely the thieves went car to car until they found one unlocked.

I always cringed when the porters took my V away. 1- because they couldn't drive a stick well or at all and 2- because the service lot was small with no spot marker lines, and cars were packed in like sardines.

trhs75
09-30-11, 08:28 PM
So this is this insured as theft or "comprehensive" (as opposed to "collision") damage? Do you know your deductible for either one? Maybe the dealer would pay the deductible out of goodwill and your insurance pays the rest, trying to recover from the dealer if they want to pursue it. I'm so sorry for what happened; I would be SO upset!!

lars27
10-01-11, 12:53 PM
So this is this insured as theft or "comprehensive" (as opposed to "collision") damage? Do you know your deductible for either one? Maybe the dealer would pay the deductible out of goodwill and your insurance pays the rest, trying to recover from the dealer if they want to pursue it. I'm so sorry for what happened; I would be SO upset!!

If Valenti had offered to pay that (the deductable), I would of taken that as a sign of good faith (somewhat that is - lol), however, they offered nothing, told me thats what my insurance was for. When they called Tuesday morning, the second thing they said, after telling me about the damage , was to read verbatim from the waiver clause - that they are responsible for nothing that happens...

Bottom line, if I didn't like the car - this would be a non issue - you guys know what I mean!!!

Kingoftypos
10-02-11, 09:41 PM
What scares me now, for the OP, is the fact that the paper work was taken. So now the thief knows where you live. If I were you, get a cheap security camera and install it at your house pointed at your driveway/parking spot.

KOT

mberisha
10-03-11, 02:21 PM
I had my SHO broken into and stolen of about $4500 of stereo equipment. The dealer always was good to me and they always kept it indoors when being worked on.

But one day there was a snow storm and they couldn't get it in(trans rebuild and had to be rolled) and that night was when it was broken into. BUT, it was the only car violated and it was a stealthy stereo build not easily visible from the outside. It was also a dealer with a SHO specialist that was on the south shore of Boston. I lived on the north shore and NEVER cruised down that way nor knew anyone down there. There was also no sign of forced entry to the car lot. An inside job.

All I was able to get from them was that they paid for my deductible on my insurance claim. I feel your pain...

Sorry to hear about the SHO break in.......

I'm curious of what kind of system you had in the 'ole Ford?

Also...Big Jim....did you take the cash and run....or did you re-do the system?

thebigjimsho
10-03-11, 11:07 PM
I had 2 systems in the SHO.

The first was a/d/s/ 5.25" component speakers front and rear with 2 JL Audio subs in a sealed box. An a/d/s/ PQ20 for the components and an a/d/s/ MX450 for the subs. I had an Alpine tape deck with cd changer in the trunk.

After that got stolen(my fault as I had the a/d/s/ front components for sale hoping to upgrade to the is from the ALs and gave a "buyer" my home address. stolen that night.), I replaced that with a Lanzar system as my installer(who did the first when he was with a shop but now freelancing) was a Lanzar authorized seller. I had Lanzar Pro components, again 5.25" front and rear. 2 Lanzar Pro 12" subs in a sealed enclosure. Powered by 2 Lanzar amps, a 200 and a 160. All run off of a Clarion ARX9170 head unit with swanky Clarion processing. (OMG, I can't believe I pulled that Clarion number out of my little brain out of the blue. It was a '95 unit.)

http://data.motor-talk.de/data/galleries/38892/1462628/clarion-arx9170-23719.JPG

That radio could have CD names stored in it. It also had rudimentary navigation as an option. It didn't have GPS, but you could program in a destination and an origination and it could tell you the turn you needed to make. I had added a pretty serious parametric EQ and 24 bit dac processor for mucho $$$. Clarion add on units.

After that stuff got ripped off at the dealer, I got some stuff to replace it but never got it installed. Tis why I have a Clarion drz-9255 sitting idle as well as some a/d/s/ 335is.2 and AL5s just sitting around collecting dust...

mberisha
10-04-11, 07:43 AM
Nice set-up.....damn...you got pinch'd twice for the stereos......that sux....

I google'd those Clarion head units....wow....impressive for the mid-90s.....what were they going for back then?

BTW....sorry OP for the :hijacked:

lars27
10-04-11, 11:25 AM
I had 2 systems in the SHO.

The first was a/d/s/ 5.25" component speakers front and rear with 2 JL Audio subs in a sealed box. An a/d/s/ PQ20 for the components and an a/d/s/ MX450 for the subs. I had an Alpine tape deck with cd changer in the trunk.

After that got stolen(my fault as I had the a/d/s/ front components for sale hoping to upgrade to the is from the ALs and gave a "buyer" my home address. stolen that night.), I replaced that with a Lanzar system as my installer(who did the first when he was with a shop but now freelancing) was a Lanzar authorized seller. I had Lanzar Pro components, again 5.25" front and rear. 2 Lanzar Pro 12" subs in a sealed enclosure. Powered by 2 Lanzar amps, a 200 and a 160. All run off of a Clarion ARX9170 head unit with swanky Clarion processing. (OMG, I can't believe I pulled that Clarion number out of my little brain out of the blue. It was a '95 unit.)

http://data.motor-talk.de/data/galleries/38892/1462628/clarion-arx9170-23719.JPG

That radio could have CD names stored in it. It also had rudimentary navigation as an option. It didn't have GPS, but you could program in a destination and an origination and it could tell you the turn you needed to make. I had added a pretty serious parametric EQ and 24 bit dac processor for mucho $$$. Clarion add on units.

After that stuff got ripped off at the dealer, I got some stuff to replace it but never got it installed. Tis why I have a Clarion drz-9255 sitting idle as well as some a/d/s/ 335is.2 and AL5s just sitting around collecting dust...

Wow, at the dealer then at home - I feel for you there!!

lars27
10-04-11, 11:27 AM
hey im from CT too. i dont trust those areas as Hartford, WTBY, and new Haven and bridgeport for those reasons.

sorry bout what happend..

on the bright side if your car issue gets resolved, come bring it to chill w/ us for a day.. we have a Cadillac Meet and Greet . October 23rd at EnglishTown Raceway, i would love to have u convoy down w/ the other 2 cadillacs comming from CT

hope to hear back

go to woodbury if u can .. they have the best service than any Caddy Dealer in CT imo

It Would be great to meet up with the CT guys after this is resolved, btw - we drive out your way now and then, cool roads!!

JimmyH
10-04-11, 06:46 PM
I wonder how much time is left for aftermarket head units. More and more, they are designing factory systems that are practically impossible to replace.

lilgCTS-V
10-04-11, 07:30 PM
any CT guys im down to meet up when ever i live in Hamden.

thebigjimsho
10-05-11, 10:18 PM
I wonder how much time is left for aftermarket head units. More and more, they are designing factory systems that are practically impossible to replace.Agreed. A few short years ago, you'd be laughed at by any audiophile for using a stock head unit. But, really, with the aftermarket processing out there now, it really doesn't matter. Audison bit.1s, JBL MS-8s and the like are opening up some stock whoop-ass...

thebigjimsho
10-05-11, 10:28 PM
Nice set-up.....damn...you got pinch'd twice for the stereos......that sux....

I google'd those Clarion head units....wow....impressive for the mid-90s.....what were they going for back then?

BTW....sorry OP for the :hijacked:I had that Clarion head unit along with the Clarion DPH-9300 processor. The head unit was around $700 new. I'm still looking for the processor's original price.

By the time I was 28, I had spent well over $10G on car audio equipment on 3 systems. The 3rd, in my Accord coupe, was done on the cheap. ebay and closeout a/d/s/ specials. I was young and dumb and I paid for it with debt later. But, man, did I have fun...

JimmyH
10-06-11, 01:43 PM
Agreed. A few short years ago, you'd be laughed at by any audiophile for using a stock head unit. But, really, with the aftermarket processing out there now, it really doesn't matter. Audison bit.1s, JBL MS-8s and the like are opening up some stock whoop-ass...

That's what I was thinking. All the stock head unit has to do is provide the source. Of course, crutchfield sells some oem replacement head units that are designed to replace specific factory HUs. I bet we see more of those as time goes on.

lars27
10-06-11, 02:26 PM
Luke is helping me out with the replacement plastic pieces, and radio refresh kit. He checked with his sources, and unfortunately the only option now for a replacement factory head unit is at the junkyard…

thebigjimsho
10-07-11, 12:23 AM
That's what I was thinking. All the stock head unit has to do is provide the source. Of course, crutchfield sells some oem replacement head units that are designed to replace specific factory HUs. I bet we see more of those as time goes on.The nice thing about the V2 is that it has a single disc slot that plays DVDs, so the processing is better quality than a simple CD player. Then, whatever you input via USB and aux defines the quality. So there's a good bit of control...