: Add a phone - bluetooth failure



stevec5375
08-29-11, 12:39 PM
My Android-based phone had the bluetooth turned on when I entered the vehicle. Started the car and the bluetooth connection won't happen. Sometimes I could manually get it to connect by going into the bluetooth menu on the Nav unit and selecting the "Connect" softkey. This got to be old so I decided to delete the phone from the Nav menu altogether and readd it. When I select "Add phone" it just sits there and finally times out with a "Bluetooth failure." error message. I tried waiting for the RAP (reserve accessory power) time period to expire and repeat the procedure but got the same error. Looks like it's back to the dealer yet again.

It seems like I'm always having to take this car to the dealership for something. :mad:

Marc NY
08-29-11, 12:44 PM
Steve, I have had that happen to me a couple of times with my previous SRX. I would get a call when I was entering into the SRX and trying to start it up and that call was just lost (in limbo) somewhere and never got connected. Might be just a strange connectivity issue that comes and goes?

Speaking of strange... one time I was in my wife's vehicle following my SRX and a call came in and I could hear my daughter and wife talking in the SRX ahead of me and they could hear me too..? :hmm:

smiley47
08-29-11, 07:10 PM
Steve, I've had a similar although not identical issue with my Android phone and the bluetooth on. If I had recently turned the phone off/on or replaced the battery with a spare I carry (since Samsung Galaxy S battery life sucks) it would not pair with the SRX bluetooth. The problem was the phone not the SRX. If I go into the phone, shut down the bluetooth then turn it back on, it pairs correctly.

smiley47
08-29-11, 08:15 PM
Steve, I've had a similar although not identical issue with my Android phone and the bluetooth on. If I had recently turned the phone off/on or replaced the battery with a spare I carry (since Samsung Galaxy S battery life sucks) it would not pair with the SRX bluetooth. The problem was the phone not the SRX. If I go into the phone, shut down the bluetooth then turn it back on, it pairs correctly.

Sorry, I should have said "it connects correctly". It's already paired.

stevec5375
09-02-11, 05:27 PM
My Android-based phone had the bluetooth turned on when I entered the vehicle. Started the car and the bluetooth connection won't happen. Sometimes I could manually get it to connect by going into the bluetooth menu on the Nav unit and selecting the "Connect" softkey. This got to be old so I decided to delete the phone from the Nav menu altogether and readd it. When I select "Add phone" it just sits there and finally times out with a "Bluetooth failure." error message. I tried waiting for the RAP (reserve accessory power) time period to expire and repeat the procedure but got the same error. Looks like it's back to the dealer yet again.

It seems like I'm always having to take this car to the dealership for something. :mad:

My car went into the dealer on Wed morning at 9AM. Finally got it back at 2pm today. Here's what was on the paperwork via the technician:

Bluetooth inoperable due to logic lock of the radio/module. Inspect and check for codes and bulletins. None found relating to concern. Test Bluetooth with technician phone. Not working. Perform logic unlock procedure. Retest. Working properly. Tested several times over 2 day period. Still working properly.

I sure would like to know what exactly a "logic lock" is. In software that sounds like some code was stuck in an infinite loop or there was a thread deadlock. Who knows!

One thing I have learned in the time I have owned this vehicle is that it is too fragile electronically. I only have 9900 miles on it and it has been in the shop many times for Nav, Radio, Bluetooth, A/C issues. What is troubling is think about the cost of maintaining it after the warranty expires. With my previous cars, I had them for long periods of time and never had issues like this. Granted, I didn't have so much electronics, but now I'm thinking that it can be expensive to keep working. I'll reserve the ultimate judgement to see if this new 2012 model starts getting a lot of issues on here.

bhellow
09-09-11, 10:44 AM
Our 2010 SRX will be going to dealership as well. Bluetooth failure when trying to add back a phone that we deleted because eventhough it said it was connected both at vehicle and phone levels, did not work. My iPhone always worked well with this SRX, my wife had spotty issues with her Palm , now nothing works other than deleting devices, but trying to add or connect the one remaining device is not possible. This stinks, as our aftermarket Tom Tom in my kids used Honda is 3 years older and has never failed in bluetooth mode or managing address and contacts.

Caddybill
09-10-11, 01:23 AM
Shortly after buying my 2011 SRX Lux I traded in my LG phone, that had never failed to connect, to a Samsung phone. After a few days the new phone could pair only after re-pairing every time I restarted the car. I took the phone to Verizon and they tested the phone and found nothing wrong. The said it must be the car. So off the the dealer to fix the bluetooth. The dealer's "electronic specialist" said it's not the car, has to be the phone. He was kind enough to go to Verizon with me to persuade them to replace the phone. In few day the new phone arrives, and I pair it up on the first try and it has not failed since. Six months now, working perfectly.
I am really glad that works so well, that I will not have to pay for the super pricey OnStar minuets.

Eagle19
09-13-11, 09:01 PM
Hello Folks-

I have the same issue at Steve5376 who started the thread, only my phone is an Apple iPhone 3GS. The odd thing is it connected to the bluetooth just yesterday and has been connected to it since day one back in May. My SRX is a 2010, but I think its a little odd that it just went south yesterday.

Knock on wood, I have had NO other issues with the vehicle and I'm still madly in love with it.

Any thoughts with an iPhone?

Thanks a bunch!

stevec5375
09-13-11, 09:05 PM
Hello Folks-

I have the same issue at Steve5376 who started the thread, only my phone is an Apple iPhone 3GS. The odd thing is it connected to the bluetooth just yesterday and has been connected to it since day one back in May. My SRX is a 2010, but I think its a little odd that it just went south yesterday.

Knock on wood, I have had NO other issues with the vehicle and I'm still madly in love with it.

Any thoughts with an iPhone?

Thanks a bunch!

If you can't delete and readd the phone, take the SRX to the dealer and tell them you suspect a "logic lock". At least that's what my dealer called it.

99ssconv
09-17-11, 09:42 PM
First make sure your nav radio has map database version U413, if not you need the radio programming updates installed.
If you have the U413 version then the bulletin below probably applies, hopefully there will be a programming update or new onstar module available to fix this concern.

#PIC5504A: Bluetooth Connection Issues with LG Modules - (Sep 7, 2011)







Subject:

Bluetooth Connection Issues with LG Modules






Models:

2008-2012 All GM Passenger Car and Light Duty Trucks with RPO (UPF or UWE)



--------------------------------------------------------------------------------
This PI was superseded to update title concern and recommended field. Please discard PIC5504.
--------------------------------------------------------------------------------

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

Condition/Concern:


A customer may report an issue for intermittent loss of Bluetooth connection between the customer’s cell phone and their GM vehicle. In some cases you may experience no audio in the vehicle for incoming and outgoing calls. When this occurs the Bluetooth system may say "Unable to place call on your Bluetooth phone". This issue only applies to vehicles equipped with LG VCIM's. Technicians will need to verify the VCIM manufacturer with the scan tool under module information. Below is a list of the most common cell phones available that may experience these concerns.









Company Name






Product Name






Model Number








Apple






iPhone 4 (AT)






A1332








Apple






iPhone 4 (Verizon)






A1349








HTC Corporation






Droid Incredible






ADR6300








HTC Corporation






EVO 4G






PC36100








HTC Corporation






Inspire






PD98120 / PD98140








HTC Corporation






ThunderBolt






PG05100








HTC Corporation






EVO Shift 4G






PG06100








HTC Corporation






EVO View 4G






PG41200








HTC Corporation






EVO 3D






PG86310








LG Electronics






Revolution 4G






VS910








Motorola Mobility Inc.






Atrix






MB861








Motorola Mobility Inc.






Droid X2






MB870








Samsung Electronics






Galaxy S






GT-I9000








Samsung Electronics






Nexus S






GT-I9020








Samsung Electronics






Nexus S






GT-I9020A








Samsung Electronics






Nexus S






GT-I9020T








Samsung Electronics






Nexus S






GT-I9023








Samsung Electronics






Charge






SCH-I510








Samsung Electronics






Epic 4G






SPH-D700








Sony Ericsson Mobile Communications AB






XPERIA play






R800a










Recommendation/Instructions:


General Motors and listed cell phone manufacturers are currently working on a resolution. The PI and GM Bluetooth website will be updated as soon as more information becomes available.

sube5186
09-18-11, 10:57 AM
This issue only applies to vehicles equipped with LG VCIM's.

What are "LG VCIMs"? I'll have to go check my map database as soon as I complete this post.

I'll be upgrading my cell phone in another month or so. It'll probably be either the HTC Droid Incredible HD (Vigor) or the Samsung Galaxy Nexus (Nexus Prime). The latter will be running Ice Cream Sandwich (Android 4.0). Reading this thread, I'm not real optimistic about either phone's compatibility with the SRX, especially considering that there are several HTC and Samsung phones on this list. If there's a reason I shouldn't be worried, somebody out there please let me know.


Sube

99ssconv
09-18-11, 03:27 PM
What are "LG VCIMs"? I'll have to go check my map database as soon as I complete this post.

I'll be upgrading my cell phone in another month or so. It'll probably be either the HTC Droid Incredible HD (Vigor) or the Samsung Galaxy Nexus (Nexus Prime). The latter will be running Ice Cream Sandwich (Android 4.0). Reading this thread, I'm not real optimistic about either phone's compatibility with the SRX, especially considering that there are several HTC and Samsung phones on this list. If there's a reason I shouldn't be worried, somebody out there please let me know.


Sube
That is the manufacturer of the onstar module, I have also seen issues with the motorola onstar module.

Eagle19
09-22-11, 01:00 AM
I wanted to give an update... I brought my 2010 SRX into the dealership for a scheduled oil change. I took Steve's advice and explained to them a possible "Logic Lock" issue. 2-days later and I am still driving around in a loaner. They have yet to find a fix, but clearly there is an issue. According the my service advisor, GM has several hours into it with no fix as of yet. I hope to get it back tomorrow, but we'll see! Gotta love technology!