: GM to recall 50,500 Cadillac SRXs to fix air bags



RedBeauty
06-10-11, 11:39 AM
GM to recall 50,500 Cadillac SRXs to fix air bags

David Shepardson/ Detroit News Washington Bureau

Detroit— General Motors Co. is recalling more than 50,000 Cadillac SRX crossovers in North America to reprogram airbags.

GM told the National Highway Traffic Safety Administration that the right side head-protecting air bag won't deploy in a crash if no one is in the front seat.

As a result, a backseat passenger may not be fully protected and could get hurt. GM spokesman Alan Adler said no crashes or injuries have been reported.

"The air bags are programmed to turn off the right side roof rail air bag if the passenger-sensing system determines that the right front passenger seat is unoccupied," NHTSA said, even though the owner's manual says it will still deploy. As a result, the vehicle does not comply with federal safety requirements.

The recall affects SRXs built over a three-month period -- 47,400 SRXs sold in the United States and about 3,100 in Canada and Mexico. Dealers will reprogram the sensors and GM will start notifying owners today.

No parts are required. The repair is expected to take less than 30 minutes not counting waiting time at the dealership.

This is a North American issue only, because other exported models use a manual key to disable the passenger side airbag. The key disable system does not suppress the roof rail airbags, GM said.

RedBeauty
06-10-11, 11:40 AM
More info:

The recall affects SRXs made between Feb. 2, 2010 and April 29 of this year and sold in North America. Dealers will reprogram the air bag sensors to fix the problem free of charge. GM will notify owners by mail starting Friday.

GM said the recall also affects about 3,000 SRX models sold in Mexico and Canada.

sube5186
06-10-11, 11:54 AM
The recall affects SRXs made between Feb. 2, 2010 and April 29 of this year and sold in North America.

Thanks for the info, but I'm having a difficult time understanding this time line. So SRXs made before this date were designed to have that air bag deploy? Then, for some reason they changed the software to make them NOT deploy? :hmm: Somebody please help me with this one.


Sube

RedBeauty
06-10-11, 11:58 AM
Great question, however I was not able to locate any additional info at this time.

Marc NY
06-10-11, 12:06 PM
I grabbed this off of GM's Electronic Service Manual (on line)

__________________________________________________ _____

Service Information
Document ID: 2668545 --------------------------------------------------------------------------------

#11162: F/CMVSS Noncompliance - Right Roof-Rail Airbag May Not Deploy if Right Front Seat Unoccupied - (Jun 3, 2011)

Subject: 11162 - Right Roof-Rail Airbag May Not Deploy if Right Front Seat Unoccupied


Models: 2011 Cadillac SRX

Equipped with Passenger Sensing System (RPO AL0)

--------------------------------------------------------------------------------

Condition

General Motors has decided that certain 2011 model year Cadillac SRX vehicles equipped with a Passenger Sensing System (RPO AL0) fail to conform to the owner manual information required in Federal/Canada Motor Vehicle Safety Standard 208. The owner manual states that the roof-rail airbags are not affected by the passenger sensing system (PSS); however, these vehicles are programmed to turn off the right roof-rail airbag in some crashes if the PSS senses the right front seat is not occupied. The roof-rail airbag will still deploy during a vehicle rollover. With this condition, the vehicle meets government standards for side impact protection but the right rear seating position may not have coverage of a roof-rail airbag in certain frontal and side crashes.

Correction

Dealers are to reprogram the Sensing and Diagnostic Module so that the PSS will not affect the roof-rail airbag.

Vehicles Involved

Involved are certain 2011 model year Cadillac SRX vehicles equipped with a Passenger Sensing System (RPO AL0).

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system. Not all vehicles may be involved.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

Parts Information

No parts are required for this recall.

Service Procedure

Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. When using a MDI for reprogramming, ensure that is updated with the latest software version. Use TIS2WEB on or after 05/20/11 to obtain the calibration. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.

For step-by-step programming instructions, please refer to SI and the Techline Information System (TIS) terminal.

Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain a charge during programming. Only use an approved Midtronics® PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain proper battery voltage during programming.
Reprogram the inflatable restraint and sensing diagnostic module (SDM). Refer to SI and Service Programming System (SPS) documentation for programming instructions, if required.

2.1. Connect the MDI to the vehicle.

2.2. Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen.
Note: After programming the SDM, a SDM setup is required. Refer to Inflatable Restraint Sensing and Diagnostic Module Programming and Setup in SI.

2.3. Select SDM Inflatable Restraint Sensing and Diagnostic Module -- Programming from the Supported Controllers screen.

2.4. Follow the on-screen instructions. Clear all diagnostic trouble codes (DTCs).

Courtesy Transportation

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Warranty Transaction Information
Submit a transaction using the table below.

Labor Operation
Description
Labor Time

V2437 Reprogram SDM 0.4

Customer Notification

General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

Dealer Recall Responsibility - For US (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your facility may be subject to a civil penalty for each such sale.

Dealer Recall Responsibility - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your facility for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

June 2011
Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that certain 2011 model year Cadillac SRX vehicles equipped with a Passenger Sensing System fail to conform to the owner manual information required in Federal/Canada Motor Vehicle Safety Standard 208. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.

Important:

• Your vehicle is involved in recall 11162.

• Schedule an appointment with your GM dealer.

• This service will be performed for you at no charge.

Why is your vehicle being recalled?

Your owner manual states that the roof-rail airbags are not affected by the passenger sensing system (PSS); however, your vehicle is programmed to turn off the right roof-rail airbag in some crashes if the PSS senses the right front seat is not occupied. The roof-rail airbag will still deploy during a vehicle rollover. With this condition, the vehicle meets government standards for side impact protection but the right rear seating position may not have coverage of a roof-rail airbag in certain frontal and side crashes.

What will we do?

Your GM dealer will reprogram the Sensing and Diagnostic Module so that the PSS will not affect the roof-rail airbag. This service will be performed for you at no charge . Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual reprogramming time of approximately 25 minutes.

If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy transportation.

What should you do?

You should contact your GM dealer to arrange a service appointment as soon as possible.

Do you have questions?

If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

Division Number
Text Telephones (TTY)

Cadillac
1-866-982-2339
1-800-833-2622

Guam
1-671-648-8450

Puerto Rico - English
1-800-496-9992

Puerto Rico - Español
1-800-496-9993

Virgin Islands
1-800-496-9994

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Jim Moloney

General Director,

Customer and Relationship Services

11162

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

Smokin' SRX
06-11-11, 09:41 AM
Marc, pls get back to us when you have some details! LOL Nice work. SS

CaddySpec25
06-14-11, 12:21 AM
This recall is fairly easy and does not take long at all.

rgamble
06-15-11, 07:12 AM
Has anyone received a re-call notice yet?


Thanks.

Smokin' SRX
06-15-11, 08:05 AM
Not here.....SS

rgamble
06-17-11, 07:14 AM
Just got recall notices for me and wifes SRX's. Ltr said it would only take 25 min.

mm9351
06-17-11, 08:35 PM
Well I was hoping I wasn't affected by this recall, but just got the letter today. Have not made the appointment yet. The letter did state that the service is generally taking longer than the average time due to high volume of vehicles affected. I don't consider this an urgent fix, and will likely schedule along with other needed service e.g. tire rotations or oil change (covered by Cadillac Premium 4 year warranty). I remember a fairly recent recall on the safety belt latches; here we go again. At least it's all via software; no removal of sensors / airbag modules/ etc. I'll report back when this service is complete. Thanks for the advance notice!

rervf23
06-18-11, 07:36 PM
I got my notice today. Not sure if I am going to do anything about it. I am alone in the car over 90% of the time. And when I am not alone, I only have 1 passenger in the front seat, which activates the air bag at that time.

Bob

sube5186
06-19-11, 04:49 PM
I'm a little befuddled by these recalls in the 2011 model. It would seem more likely to have these in the 2010, even though we've had a few too. Did they change the side airbag software and safety belt design for 2011? If so, why?


Sube