: Buttons on radio wearing off

06-06-11, 11:12 PM
The phone button and the nav button on my radio are wearing off and I guess wearing is that covered under warranty? Can they replace the buttons or does the whole head unit need to be replaced?

06-07-11, 12:04 AM
I have the same problem. I don't believe they can just change individual buttons. Take it to the dealer and see if it is covered by the warranty.

Cadillac Cust Svc
06-08-11, 10:36 AM

I agree with Merc that you should take it to the dealership to confirm if it would be covered under your warranty. Please let me know if it is.


Have you taken your vehicle to the dealership to confirm if it is covered?

Thank you

Elizabeth, Cadillac Customer Service

06-09-11, 02:26 PM
I'm having the same issue. Unfortunately mine is no longer covered.

06-10-11, 12:20 AM
I took my Escalade in the shop tonight and it is covered under warranty! They had to order it out of Charlotte which is only 90 miles from where I live so it will be in well today Friday now. They kept my car and gave me a rental because they had it all torn apart and instead of putting it all back together and making me come back they gave me a loaner and I am getting a brand new Navigation unit!!