05-20-11, 09:13 AM
Car id...i bought 4 led strips from them about 3 months ago..2 were broke at install and they gave me such a hard time about replace..finally sent me 2 new ones and now all 4 strips have bulbs out...they wont stand behind there product and just the fact they all have bulbs out after 3 months ....
Oh yeah...this is vleds fault because they were out of stock when i had money to buy...lol
05-20-11, 11:01 PM
I think quite a few people have had problems with them, myself included. That product, if I am thinking of the right strip, is a product of Plasmaglow. You may want to try and take it up with them if you aren't getting anywhere with CarID. Certainly won't get you your money back, but may get you some new strips! :blurock:
If it is a Plasmaglow product, then here is the warranty info
PlasmaGlow warrants its bulbs to be free from defects in workmanship and materials under normal use for a period of ten years from the date of purchase. All other products come with a Lifetime Warranty covering defects in materials and workmanship.
This Limited Warranty specifically excludes defects resulting from misuse, abuse, neglect, alteration, modification, improper installation, unauthorized repairs, submersion, theft, vehicle crash, or by any other type of impact. Except for the Limited Warranty stated above, there are no warranties of PlasmaGlow Inc. products or any part thereof, whether express or implied. Any implied warranty of merchantability or any warranty of fitness for a particular purpose is expressly disclaimed. Some states do not permit the disclaimer of implied warranties.
EXCLUSION OF DAMAGES
In no event shall PlasmaGlow be liable for any damages whatsoever (including, without limitation, consequential damages, incidental damages, or damages for loss of use, loss of business profits, business interruption, loss of business information, loss of time, inconvenience, or other losses) arising out of the use, misuse, or inability to use a PlasmaGlow product. PlasmaGlow reserves the right to change the design its products without any obligation to modify any previous product. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
REPAIR OR REPLACEMENT
If a PlasmaGlow product is suspected of being defective, it must be submitted freight prepaid to PlasmaGlow for warranty inspection. A Return Authorization number for the product must be issued by the PlasmaGlow Warranty Department, with the exception of headlight bulbs. Headlight bulbs do not require a return authorization number, and can simply be sent to the address below. Your return authorization number must be clearly written on the outside of the box or it will be refused and returned to the shipper. Return shipping/handling fees for the repaired/replacement product may be required to be paid by the customer. The receipt or other proof of purchase and a description of the problem must be included. The Warranty Claim form must be included. If you need assistance with the warranty process, you may contact the PlasmaGlow Warranty Department at 480-222-0401. If any of the required information is not included with the warranty claim, it will be denied and returned at the cost of the customer. The returned product will be inspected. If the product is found to be defective and covered by this Limited Warranty, the sole remedy is repair or replacement, at PlasmaGlow’s option. A repaired or replacement product will be shipped back, and will be warranted to be free from defects in workmanship and materials under normal use for the remainder of the warranty period. Removal, installation, or reinstallation costs are not covered by this Limited Warranty.
05-21-11, 09:18 PM
i have already received new strips and now they are doing it also...its a bad company...going to rip them all out of my car and just get from somewhere else...looking for 5k led strips...any dependable out there
05-21-11, 10:43 PM
Thanks for the heads up yo
I run a Car Stereo chain and we only use Environmental Lights. Never seen them fail and they can be cut into 3 LED strips or however many you want. They also have water tight reels. Google Environmental Lights and you can buy directly from their site.
05-22-11, 07:41 PM
There is a reason vLeds was out of stock. Quality company and quality product!!
05-23-11, 09:12 AM
hey thanks for kicking me while im down...needed that...