: GM DVD Navigation Update Program



KRSTS
05-08-11, 02:05 PM
:beavis:A little lengthy but worth the read if you have NAV
While mucking around with my newly aquired abilty to acess the GM Service database I found the following SB that may be of interest:

06-08-44-012C: DVD Navigation Update Program, AVN Software Update Discs and Ordering Information - (Sep 18, 2008)

Subject: DVD Navigation Update Program, AVN Software Update Discs and Ordering Information
Models: 2006-2009 GM Passenger Cars and Trucks (including Saturn)

2006-2009 HUMMER H2, H3
2006-2009 Saab 9-7X

Attention: Please direct this information to your Sales Consultants, Service Consultants, Parts Personnel and Used Car Department.
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This bulletin is being revised to add the 2009 model year and information under Navigation Disc Update Program Details. Please discard Corporate Bulletin Number 06-08-44-012B (Section 08 - Body & Accessories).
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DVD Navigation Update Program
To improve customer satisfaction with factory-installed DVD Navigation Systems, General Motors offers a Navigation Disc Update Program for 2006 and 2007 model year vehicles. Offering GM customers new navigation DVDs will ensure that the customers have the latest information for their system. The data on the DVD map disc ages at a rate of 15-20% per year. As the data ages, the functionality of the navigation system declines. All navigation systems utilize the DVD disc for map and points of interest data.

The DVD Navigation Update Program policy has changed starting with the 2008 model year. 2008 and 2009 model year vehicles are NOT eligible for free annual updates; however, a navigation DVD update disc can be purchased for $199 (USD) + shipping.

Navigation Disc Update Program Details:
All 2006-2007 model year customers who purchase or lease GM vehicles (excluding Saab) with a factory-installed navigation system are eligible to receive two free annual updates.
- Owners will be contacted annually, on or about the anniversary of their vehicle delivery date.
- Owners must indicate that they want an update via a toll free number, or through the web.
- Owners will be contacted the second time at the second anniversary date of their delivery.
2008 and 2009 model year vehicles (2006-2009 Saab 9-7X) are NOT eligible for free annual updates. 2008 and 2009 model year customers may purchase a DVD map update for $199 (USD) + shipping. The DVD map updates are available annually at the beginning of the new model year.
Certified used vehicle customers (CUV and CPO) will no longer receive one free update. Discontinuation of free discs for certified used vehicles was announced in earlier dealer messages from the CUV and CPO teams.
Navigation discs will no longer be available through GMSPO.
- Dealers will be able to order a replacement DVD through the web or by contacting the GM Navigation Disc Center in the event a replacement DVD is required under warranty (for Saab, this applies to the 9-5 and 9-7X models).
- Owners of 2005 model year and prior vehicles can order an update or replacement via the web or toll free number at market price.
The GM Navigation Disc Center launched on March 15, 2006. There are two ways to obtain an updated disc.

- Via the web through gmnavdisc.com

- GM Navigation Disc Center 1-877-628-3472

- The GM Navigation Disc Center is also the center of expertise for navigation system questions.

AVN Software Update Discs
Technical Service Bulletins are sometimes generated to address specific navigation radio operational or performance issues. When a navigation radio bulletin is issued, it may contain instructions to utilize an advanced vehicle navigation (AVN) software update with a specific part number. GM dealers must order advanced vehicle navigation (AVN) software update discs from the GM Navigation Disc Center. These discs will no longer be available from GMSPO.

AVN software update discs are for the dealer to update the navigation radio software only. They do NOT update or replace the navigation map disc that is supplied with the vehicle. Please order these parts only as needed. There is a limited supply of these discs available. Do not order these discs for stock. AVN software update discs can be used to reprogram more than one vehicle. The first update disc for each P/N is free. Subsequent copies of the same P/N for the same dealer will cost $50 (USD).

To obtain an AVN software update disc, contact the GM Navigation Disc Center at 1-877-628-3472:gg:

EChas3
05-08-11, 08:54 PM
Thanks for posting but this info was released 30 months ago. If 2006 & 2007 owners can prove they didn't get their free upgrade, it MAY be possible to convince GM to send a year-old disk set. New ones are still $199. Call GM Navigation Disc Center 1-877-628-3472 and be ready to provide your VIN.

You may need to ask for a supervisor because the program officially ended 18 months ago.

RippyPartsDept
05-08-11, 09:30 PM
there are two lengthy threads regarding these free updates... one is titled Free 2011 Nav Disc or something like that...

basically if you call up the nav disc center now you will more than likely be told that this was a promotion that only lasted a few years and i no longer available... sorry

some people have had good luck over the phone, but most get the above answer (some people will call back multiple times and eventually get an agent that will honor the free update disc)

others who have emailed in have got their new disc in the mail on the first try

i'm not sure how many people with 2006 vehicles are still able to get this update as that promotion is a year older and a year longer since it ended

the promotion was for one free disc for two years so the 2006 vehicles had their promotion end with the 2008 (or maybe 2009) disc

either way, if you have a 2006 or a 2007 you should at least try... there's nothing to lose and a free nav disc to gain

Frikiton
05-09-11, 06:56 AM
im going to try this thanks

Relate27
09-08-11, 03:52 PM
I just purcahed a 2007 STS and there had been no Navigation disc upgrades ordered for the car, the reason I know is because the car has an 06 disc. After reading these forums I decided what the hell and gave the GM Navigation Disc Center a call at 1-877-628-3472 last night. I spoke with a rep by the name of David and he asked me a lot of questions did I buy the car new, I told him no. I gave him the last 8 of the vin and he tried to reach some department to get me the free discs. That department was closed so David took my phone number and actually called me this afternoon. I spoke to someone else and they put me on hold for a few minutes and gave me the free disc. The lady told me the free program had ended but they would give me 1 set of 2011 discs for free. I just got the GM confirmation in my email. Thanks forums for saving me $200 bucks !