05-08-11, 01:37 AM
seems one is stuck in the changer. wont eject any of them and also wont eject any of them. any thoughts on a way to clear the jam in the changer.
Its an '07 escalade if that matters.
Cadillac Cust Svc
05-12-11, 03:40 PM
Are you looking to take care of this yourself or would you be willing to let a dealership have some input on the issue? Thank you for your time.
Jeff Morris, Cadillac Customer Service
05-13-11, 12:23 AM
if there is an easy DIY fix I will take care of it. otherwise since it is still under the bumper to bumper warranty it will be going to a dealer to see what they can do.
06-11-11, 01:17 AM
Finally got this fixed. The entire DVD player was busted and the dealer replaced it under warranty. I am told I will get the stuck dvd's back after it is sent somewhere to be refurbed.