: Door lock actuator issue



JeffJeff
05-04-11, 11:35 PM
I have a 2008 Escalade. Since I have had it, all the door lock actuators have been replaced at least once. They start to stick and won't unlock or lock. Now the drivers rear is failing again. Anyone else having issues with the locks? Any tricks to fix them without having to make another warranty trip to the dealer?

Cadillac Cust Svc
05-05-11, 02:39 PM
JeffJeff,

I would encourage you to take the vehicle to your local GM dealership. Please keep us posted when the issue has been taken care of.

Thank you,
Caron, Cadillac Customer Service



I have a 2008 Escalade. Since I have had it, all the door lock actuators have been replaced at least once. They start to stick and won't unlock or lock. Now the drivers rear is failing again. Anyone else having issues with the locks? Any tricks to fix them without having to make another warranty trip to the dealer?

gemini061672
06-05-11, 12:23 PM
I bought my 2008 Escalade ESV 8 months ago and is now having the same problem. However, I bought it with about 56k miles on it. Would mine be covered under warranty (I am thinking not)?

Cadillac Cust Svc
06-06-11, 10:30 AM
gemini061672,

I am sorry to hear that you are experiencing the same issue. I would advise you to speak with your local dealership to confirm if this would be covered under your warranty.

Thank you!

Elizabeth, Cadillac Customer Service

bstiffmanofsteel
06-06-11, 11:31 AM
I have this issue from time to time. What I have learned is to press the lock button then go over and push that doors tab down. Then push the unlock button followed by lifting the tab. Usually gets everything back on track by the second time...

ESCALADE132
06-06-11, 11:08 PM
I had my drivers side frony actuator go bad and then a month later the drivers side rear actuator went out. Both covered under warranty but a pain to take it in for service!

North49
06-07-11, 11:24 AM
I just had my rear actuators replaced under warranty.

Same symptoms. Slowly started to fail then only worked once in a while.

PeteKT
06-10-11, 11:35 AM
Ive had all 4 of mine replaced by the dealership,. each one at a time, they all went bad within 3 month of each other.

artc10509
01-02-15, 08:52 AM
I have a 2008 Escalade and this issue started about a year back. I now have two of four doors that do not work. When I took this to my Cadillac dealer about a yea back I was told this is an issue with this model of Escalade and that it would cost me at least $400 per door to repair because my car was over 5 years old. (no longer under warranty). I believe that an issue like this, which is a known issue for the model year, should not be considered the buyer's issue for the flagship product. Does anyone know if there is some secret recall on this door lock issue?

imint213
10-19-15, 08:58 PM
Wish I had an answer, because one of mine went out recently. I have a 2009 Escalade Hybrid with 43k miles. I guess there are pro's and con's to buying american vs foreign. I had Lexus and mostly foreign vehicles with zero issues. Every American vehicle I have ever owned has had multiple issues. Why did I think a flagship American vehicle would be any different.....To make matters worse, I'm overseas with my Cadillac.

jim042
11-05-15, 09:56 AM
I have an 08 EXT, passenger side stopped wokring earlier this year, had my local GM (Chevy) dealer replace the module. I have over 100K miles on it.

Kazo Zako
11-05-15, 08:26 PM
This issue should be recall as everyone I know with 07,08,09 has this issue. Problem is poor quality motor powering the latch. There's post about dis-assembling of the unit with too much trouble, but I have found this service selling the motors for DIY repair or repairing it for you. Actual removal-installation of the latch is not so complicated, replacing motor is for bit handier handyman.
You can watch great video at http://www.gruvenparts.com/2007-2014-gm-door-lock-actuator-repair/.
Saving: Price from dealer reported at $400.00. New latch from online store $110 + 30 min labor. New motor $34 plus 1 hour labor. Advantage of replacing of the motor is that after the first initial pain of the disassembly subsequent repairs (if needed) are inside of 30 min total per door. So realistically saving is about $1200 from the cost at the dealer for four and you end up with shiny new Dremel you always wanted:musical::drunkpair:.