: child door lock problem



Allan McIntosh
02-28-11, 10:42 PM
Fooled around one day with the child door lock on the left rear door. I don't think it had ever been used. Seems like something let go and now I can't get it off. I expect I'll have to get a dealer or a body shop type to remove something to fix it. Anyone have a better suggestion?

Cadillac Cust Svc
03-03-11, 01:02 PM
Dear Allan McIntosh,

I completely understand the frustration that you are having from this issue.

I recommend that the best place to seek more information about this situation would be to contact General Motors of Canada Customer Assistance Center. Their toll free telephone number is 1-800-263-3777. Their hours of operation are Monday through Friday 7:30am - 11:30pm EST and Saturda 7:30am - 6:00pm EST.

Sincerely,
Michelle P., Cadillac Customer Service (assisting Jeff Morris)

Rusty058
03-03-11, 06:07 PM
Cadillac Customer Service lurks here? Nice!

Cadillac Cust Svc
03-09-11, 01:31 PM
Ha ha ha. Yes we do. Michelle was helping me take care of the site while I was swamped with work from this and a few other sites. She is my backup for this forum. We've been working on this forum for over a year now. I'm glad to see that our presence is to your liking.

Jeff Morris, Cadillac Customer Service

upstater49
05-10-11, 06:43 PM
Did you get the door working? I had a guy in the back seat today and he couldn't open the door from inside. I assumed the child lock was on...but it wasn't. The position of the knob/switch had no effect. I am calling the dealer tomorrow...I only have a hundred miles left on the warranty!

Cadillac Cust Svc
05-17-11, 01:18 PM
I hope your dealership is able to take care of this for you upstater49. If you do get this resolved please let us know. Thank you.

Jeff Morris, Cadillac Customer Service

upstater49
05-23-11, 06:52 PM
Thanks, Jeff.
I took it to the dealer as I was leaving town on a business trip (which I am always having to do) and they had it fixed in 20 minutes while I waited. I have had so much better service at the dealership with the Cadillac than I have had with any vehicle!

Cadillac Cust Svc
05-24-11, 02:14 PM
Glad to hear you got the vehicle repaired and they're taking good care of you as well!

Jeff Morris, Cadillac Customer Service