: Aftermarket (Non-Factory) Installed Sunroof Safety Recall - DTS and others



billdaman
01-29-11, 06:47 PM
:bouncy:WIND NOISE MAY BE A SYMPTOM OF A LOSS OF BOND BETWEEN GLASS AND FRAME WHICH MAY LEAD TO A VERY BAD DAY FOR ANYONE BEHIND YOU AT HIGHWAY SPEEDS!!:bouncy:

I just filed my claim with Webasto today as the serial number of my Sunroof falls within the Recall. My vehicle has been plagued by wind noise. Now I know why. Webasto will be contacting me in 2 business days to schedule a replacement, but apparently the new glass panels are on back order.

If you have a non factory installed sunroof there is a good chance that it is part of this safety recall. Most dealers have the sunroofs installed at vehicle shipping depots instead of locally if they happen to miss the install at the factory. To positively check to see if you vehicle is part of the recall check for the following:

1. Your Switch looks like this

http://i18.photobucket.com/albums/b121/billdaman/webasto1.jpg

or this

http://i18.photobucket.com/albums/b121/billdaman/webasto2.jpg

and your sunshade looks like this:

http://i18.photobucket.com/albums/b121/billdaman/webasto3.jpg

If you have both of those features finally check the serial number:

http://i18.photobucket.com/albums/b121/billdaman/Webasto4.jpg

If your serial number falls between 6000000 and 6396298, CONGRATULATIONS!!!your sunroof is covered under this recall.

Call 1.888.749.8632 to find out how and when to get your sunroof serviced.


Aftermarket (Non-Factory) Installed Sunroof Safety Recall

Information contained on this page is provided by companies via press release distributed through PR Newswire, an independent third-party content provider. PR Newswire, WorldNow and this Station make no warranties or representations in connection therewith.

SOURCE Webasto Group

Easy Check for Consumers to Identify if their Vehicle has an Affected Sunroof

FENTON, Mich., Jan. 14, 2011 /PRNewswire/ -- Webasto Product North America, Inc. (WPNA) is conducting a voluntary safety recall on two of its non-factory (aftermarket) installed sunroof product lines. Because car dealers can retrofit a sunroof on a new or used vehicle prior to sale, vehicle owners may not know whether their sunroof was installed at the factory or if it was a non-factory installed (aftermarket) product. Therefore, Webasto is asking all consumers who have a vehicle with a sunroof to take some easy steps to determine if their vehicle's sunroof is included in the recall. Affected sunroofs will be repaired at no cost to the consumer.

What Consumers Should Do

There is an easy way to visually distinguish between the small percentage of sunroofs being affected by this recall. The most recognizable components of the sunroofs affected are the switches and presence of a Webasto logo on the sunshade handle.

* Hollandia 700 and 600 model: Consumers should look at the sunshade handle; if it says "Webasto" and the serial number is within the range of 6000000 to 6396298 it is covered under the safety recall.
* Hollandia TVS 900 models: These models have two tilt up glass panels with a black plastic bar crossing the glass side to side. If "Webasto" is embossed on the bar, it is also covered under this safety recall.


All details on how to identify the sunroofs including photos and a video are available on the dedicated website: www.sunroofcheck.com. Step by step instructions on how to arrange for repair with WPNA's authorized installers are also provided. It's important to know that car dealerships are not administering this recall.

"We recognize that asking all vehicle owners to check their sunroof may be an inconvenience, but we believe this preventive action is in the best interest of the public," said Mark Hickey, Vice President, Business Development, WPNA. "Though we are reaching out to vehicle owners in other ways, we want to take every step we can to identify all vehicles that could have an affected sunroof."

About the Recall

Webasto filed its Defect Information Report with the National Highway Traffic Safety Administration (NHTSA) that although rare, conditions existing with the adhesive bond between the glass and metal frame in certain Hollandia 700, 600 and TVS 900 series non-factory installed sunroofs can increase the risk that the sunroof glass panel may completely debond from its frame. Webasto reported to NHTSA that the company was unaware of any injuries on the day of filing.

The recall only involves non-factory installed sunroof glass panels and does not include the vast majority of Webasto sunroofs that are installed by auto manufacturers during vehicle assembly at the factory. This recall affects 283,996 sunroofs in the United States, which represents less than one percent of vehicles that have sunroofs. Working with NHTSA, Webasto is moving swiftly to contact affected vehicle owners and aftermarket installers.

Customers should check the dedicated website - www.sunroofcheck.com - or contact the Webasto Customer Service Center at 1.888.749.8632 to schedule a repair.

About Webasto Product North America:

Webasto Product North America, Inc. (WPNA) is a North American leader in the development, sales, and distribution of heating, cooling and ventilation systems in the automotive, commercial vehicle, marine, off-highway and military segments. Headquartered in Fenton, Mich., WPNA has about 100 employees and is part of Webasto Group, a family-run business ever since the company was founded in 1901. For more information, please visit: http://www.webasto.us.

billdaman
02-03-11, 06:52 PM
Sunroof glass is in and will be installed tomorrow, new glass frame seal and adjustment, just what I needed. BTW, its not just dealer installed sunroofs, but "Factory" installed sunroofs too. If your vehicle could not get a sunroof installed at the factory due to capacity constraints (they can only install 6 sunroofs per hour at DHam assembly plant) then you guessed it, you don't really have a "Factory" sunroof, but one that GM subcontracted out to its specialty installer. According to Webasto their were 9 "Factory " sunroofs that were not installed at the factory in 2006, and 23 in 2007.

Check and see if you have one of these from the photos and get the glass replaced if the serial number is covered by the recall

Superjim
02-03-11, 07:30 PM
Sunroof glass is in and will be installed tomorrow, new glass frame seal and adjustment, just what I needed. BTW, its not just dealer installed sunroofs, but "Factory" installed sunroofs too. If your vehicle could not get a sunroof installed at the factory due to capacity constraints (they can only install 6 sunroofs per hour at DHam assembly plant) then you guessed it, you don't really have a "Factory" sunroof, but one that GM subcontracted out to its specialty installer. According to Webasto their were 9 "Factory " sunroofs that were not installed at the factory in 2006, and 23 in 2007.

Check and see if you have one of these from the photos and get the glass replaced if the serial number is covered by the recall

Good information... I will check mine when it warms up a little. :)
It is in the mid teens here and has been for several days. :(
It hasn't been started since Sunday.
But my "SWITCH" doesn't look anything like that.

Jim

billdaman
02-12-11, 10:50 AM
[QUOTE=billdaman;2480851]:bouncy:WIND NOISE MAY BE A SYMPTOM OF A LOSS OF BOND BETWEEN GLASS AND FRAME WHICH MAY LEAD TO A VERY BAD DAY FOR ANYONE BEHIND YOU AT HIGHWAY SPEEDS!!:bouncy:


Yes I agree with you. Thanks for the post.

Again just for the record, there are probabily HUNDREDS of DTS out there in the 06 -10 model years that were ORDERED with FACTORY SUNROOFS, that GM and or the dealers rerouted to C&C coach builders for sunroof installation. Its worth while to check your switches to see if you have one of these roofs.

I had my Sunroof installed last week for 0$, took about 1/2 hour to complete. Windnoise is gone. BTW In order to move up on the back order list I contacted Webasto and told them that my windnoise was increasing everytime I drove the vehicle, and that I was afraid it might come loose. The sunroof on back order arrived at the installers two days later.