The front lens of my night vision camera was damaged by a rock chip. Its the metal cover with the circular tinted glass not the actual semi-spherical silver lens behind it.

ie. bad part exposed at front of car ---> | ( <--- good part connected to core internals and rest of camera

Been calling dealers all morning to get pricing for a new cover. Now i find out my particular camera has parts that can't be serviced, so I basically have to get a ~5k replacement thats not even new, it's an exchange.

I can't understand why they just can't order me a replacement for the part that is actually damaged..it makes no sense at all. One component of a device that can easily be removed but can't be replaced?

Hope is not lost for all night vision owners though. I guess GM has since tried to fix this by providing serviceable camera's for newer models because they now have "window kits/night vision camera protective kits " for some cameras ( GM 88890711 ). Unfortunately I'm not one of them...

Try to find out who manufactures the system for Cadillac..... and see if the part you need is available through them.

Or find a wrecked DTS somewhere?

Go take a new or cert. used for a 24 hour test drive :lildevil:

You can figger out the rest ;)

would not your insureance cover it like a broken windshield?

Yeap...I really cant see these systems being repaired @ $5K exchange per exchange kind of thing. Anyway....the bulletins/TSBs....

Info - Additional Protection for Night Vision Camera Lens #01-08-49-003 - (03/30/2001)
Additional Protection for Night Vision Camera Lens
2000-2001 Cadillac DeVille DHS, DTS with RPO UV2

Built Prior to VIN Breakpoint 1U205986

Additional protection for the Night Vision camera lens on vehicles built prior to VIN Breakpoint 1U205986 is now available. The following parts have been released by GMSPO:

Radiator Grille Screen (ONLY) Assembly (For vehicles with a grille assembly that has an attachment point)
Radiator Grille Assembly w/Protective Screen (For vehicles with a grille assembly that does NOT have an attachment point)

Important
For customers who desire to have the added protection, please advise them that the purchase and installation of either the grille screen (only) or the grille assembly with the protective screen is not covered under the vehicle's warranty.


Perform the following in order to determine which part, the grille screen (only) or the grille assembly with the protective screen, is to be installed:

Open the hood and check the rear side of the grille assembly for an attachment point.
If an attachment point exists, install the Radiator Grille Screen (ONLY) Assembly, P/N 25721173.
If an attachment point does NOT exist, install the Radiator Grille Assembly w/Protective Screen. Refer to the Parts Information table at the end of this bulletin for the part number.
Installation Procedure for Grille Screen (ONLY)




If the grille assembly has an attachment point (2), install the grille screen (only) assembly, P/N 25721173.

Loosen the 4 upper nuts (1) that retain the grille to the hood.
Install the grille screen (only) assembly (4).
Install the retaining bolt (3) to retain the protective screen to the grille assembly. Tighten
Tighten the retaining bolt to 3 N·m (26 lb in).

Tighten the 4 upper nuts (1) that retain the grille to the hood. Tighten
Tighten the nuts to 9 N·m (80 lb in).

Installation Procedure for Grille Assembly w/Screen
If the grille assembly does NOT have an attachment point (2), install a new radiator grille assembly with the protective screen.

Refer to the Parts Information table at the end of this bulletin for the part number.
Refer to the Exterior Trim sub-section of the Service Manual for the replacement procedures.



Hmmmm.....and the other one.....



Info - Night Vision System Warranty and Exchange/Service Center Information #00-08-49-001B - (03/09/2001)
Night Vision System Warranty and Exchange/Service Center Information
2000-2001 Cadillac DeVille (DHS and DTS Models Only)

with RPO UV2

Built Prior to VIN Breakpoint 1U205986

"IPC" Dealers are not authorized to utilize this service bulletin.

This bulletin is being issued to include the 2001 model year, add a VIN breakpoint and add additional information for GM of Canada dealers. Please discard Corporate Bulletin Number 00-08-49-001A (Section 8 -- Body & Accessories).

The night vision system components carry the same warranty as the vehicle (4 years or 50,000 miles/80,000 km -- whichever comes first), from the date the vehicle was originally placed in service.

Physical damage to the camera due to collision, theft or vandalism is not covered under warranty.

For the 2000-2001 model year, road hazard damage to the camera window (lens) will be covered for 4 years or 50,000 miles/80,000 km (whichever comes first), from the date the vehicle was originally placed in service. As with any covered repair, the first claim will be honored normally. Any subsequent claim must be approved by the Area Vehicle Manager (in Canada: District Service Manager).

For warranty and non-warranty repairs, like other electrical components on the vehicle (i.e. radios, etc.), the components are serviced as exchange units. They cannot be ordered from GMSPO.

For GM Dealers within the United States only:

All service components that are warranty/non-warranty can only be ordered from:

Model Electronics

318 Roosevelt Avenue

Spring Valley, NY 10977

1-800-433-9657

Dealers must provide the following information when requesting a service unit for warranty and non-warranty repairs:

Dealer name, address and six-digit GM Parts dealer code
Name of the dealer contact person
Vehicle identification number (VIN)
Customer's name
Repair order number
Vehicle mileage
Dealer's purchase order number
Model Electronics will ship the requested exchange unit, Overnight Standard Delivery, unless otherwise requested.

For non-warranty repairs, Model Electronics will repair the unit in question and bill the dealer for the repairs. The defective unit must be returned to Model Electronics for core credit even if the unit is physically damaged.


Important
Inside each box with the exchange camera, will be a brightly colored card which states in large letters, WARNING: THIS PRODUCT MUST BE RETURNED WITHIN 10 DAYS!


The remanufactured unit price as of June, 2000 is $2,650.00 with a core credit of $1,600.00 which will be credited to the dealer when the core unit has been received from the dealer. To insure proper credit, the defective/damaged unit, a copy of the repair order and the completed ACD1078A claim form, must be submitted to Model Electronics within 2 weeks; or a non-return charge fee, equal to the core charge, plus shipping and handling (approximately $1,650.00) will be charged to the dealer.


Important
It is important that a completed ACD1078A claim form also accompany unused, unopened exchange units returned to Model Electronics. Dealers who return units without a completed ACD1078A claim form, may be invoiced $1,050.00.


For GM Dealers within Canada only:

All service components that are warranty/non-warranty can only be ordered from the AC Delco Superstores listed below:

York Electronics Ltd.

#5, 1430 - 28th Street N.E.

Calgary, Alta. T2A 7W6

Phone: (403) 291-5141 or (800) 361-2894

Fax: (403) 291-5483 or (800) 361-5396



Technicentre Plus

6825 Place Pascal Gagnon

Montreal, Que. H1P 2V8

Phone: (514) 327-1122 or (800) 361-4124

Fax: (514) 327-3694



Masscomp Electronics Ltd.

40 East Pearce Street

Richmond Hill, Ont. L4B 1B7

Phone: (905) 764-9533 or (800) 463-0762

Fax: (905) 764-7476

Dealers must provide the following information when requesting a service unit for warranty and non-warranty repairs.

Dealer name, address and five-digit GM dealer code
Name of the dealer contact person
Vehicle identification number (VIN)
Repair order number
Vehicle odometer reading
Vehicle in-service date
Dealer's purchase order number (for non-warranty)
The AC Delco Superstore will ship the requested exchange unit, Overnight Standard Delivery, unless otherwise requested.

For warranty repairs, the dealer will not be billed for the exchange unit.


Important
THE DEFECTIVE UNIT MUST BE RETURNED IN ITS ORIGINAL SHIPPING CONTAINER WITHIN 10 DAYS!


If the defective unit is not received within 2 weeks, a non-return charge fee, equal to the core charge, plus shipping and handling will be charged to the dealer.

For non-warranty repairs, the AC Delco Superstore will repair or replace the unit in question and bill the dealer for the associated costs. The defective unit must be returned to the AC Delco Superstore for core credit even if the unit is physically damaged.

The remanufactured unit price will include a core charge, which will be credited to the dealer when the core unit has been received from the dealer.


Important
To insure proper credit, the defective/damaged unit and a copy of the repair order, must be submitted to the AC Delco Superstore within 2 weeks or a non-return charge fee, equal to the core charge, plus shipping and handling will be charged to the dealer.


Warranty Information


Logan Diagnostic
http://www.airbagcrash.com
http://www.crashdatainfo.com
http://www.ledfix.com

I also see in the bulletin.....the price is 'only' $2600 exchange. Still hard to justify on a car that is losing $2000 in value every year.


Logan Diagnostic
www.airbagcrash.com
www.crashdatainfo.com
www.ledfix.com

Thanks LD. I've been gone for a week so I'm just getting a chance to check the forum. Looks like alot of good info. I'll read through it today.

would not your insureance cover it like a broken windshield?

They probably would but I havn't made a claim in a while and I'm finally starting to enjoy some reasonable car insurance rates.

Try to find out who manufactures the system for Cadillac..... and see if the part you need is available through them.

Or find a wrecked DTS somewhere?

It seems GM & AC Delco have a very strict process themselves but like you say maybee I can cut out the middle men... A wrecked DTS/DHS could also be an option.

Go take a new or cert. used for a 24 hour test drive

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