: Struts, Steering, Liftgate, Roughness, I've got it all!



shrb
12-23-10, 01:06 AM
I am back guys.....many of you know me because I posted my complaints here in the spring. I have been busy, but nonetheless still having problems. I hope what I have to say will help someone. We filed under the lemon law and have a hearing set up in January. I have had strut issues since March only to be told by Cadillac that the design team is working on a new strut, but the engineering team has yet to make it. They asked was I willing to wait for a replacement? Well, 6 months ago I was, but not now with everything else. My steering column has a weird noise when turning the steering wheel usually turning into a parking lot or driveway. The noise is also heard when sitting and turning the wheel. It sounds like when you pull up too close to a curb and the plastic is dragging on the curb.....yep, that is it! Well, the service guy said today that there is a baring or something that sounds like that in there that was suppose to be lubed at the factory and was not. So they ordered the material to do that, but will have to take the steering column apart, lube it, drive it, take it apart again, lube it and put it back together. My rear noise and horrible roughness, not stiffness, he says is from my rear struts and springs not being aligned. They are going to try and tighten the springs. Also, my rear liftgate has closed on 4 different people while getting things out of the back of the car. There is a bulletin out on the lift gate, but my old dealer wouldn't try to do anything about it so this summer when we were on a 2 week road trip, the stupid thing closed and didn't open for 11 out of the 13 days we drove 3800 miles and stayed in 11 different hotels. Oh yes, I was upset having to drag luggage in and out of the side seat! When we got home, they finally replaced a module and it seems to have fixed that, but not the squeakiness when the car shifts weight. He is going to lube a weather striping or something to try and fix that. They have replaced brake pads....not sure what for. Also, today I was told I have a radiator leak. They kept my car, yet again for repairs. I bought my SRX in Nov. 2009. So sent me home in a Tahoe that I think I might just trade for....I also showed them where the paint on the back lift gate has been damaged due to someone using what looks like a crow bar to pry open the back door. There are 2 places where the paint and metal are damaged for about 6 inches each. I hear your complaints and I too don't feel that we should have to deal with this nonsense. Cadillac found me on this forum and came to me first, so yes they read these post. The Regional Specialist for my area has contacted me and we are working out a deal to get me out of this car. They have put out the 2011 cars without fixing the problems on the 2010. So why would I want another one? I just hope I can post something positive next month which says, I am the proud owner of a Tahoe.....again! But in the meantime, we should not have to miss work, sit in dealerships, have loaner/rent cars, get friends to pick us up and take us back, be without a ride and/or sit with our children in car dealerships because we purchsed $40,000 + cars. It only cost me $35.00 to file under the lemon law in my state and it has been less than 2 months and we are going to trial. Whatever the outcome, I know I have tried all my options, but don't wait as long as I did. It ruined my summer, but thinking oh if i can only get all this fixed before I go back to school! HA, here I am still dealing with this. Take action. Go to your governments website for your state and look up the lemon law requirements. The form takes only a few minutes to fill out and your done. They do the rest, but most importantly, keep good records. I have almost filled up 2 legal pads of each time I have taken my car in, talked to a service rep, etc.
Good Luck!
Shana

stevec5375
12-23-10, 08:09 AM
Shana, I'm so sorry you've had all these problems. No one should have to put up with a fraction of your problems for a $40,000+ car. Sounds like they had it out for your car on the assembly line. It must have been built on hangover Monday. But I can't imagine why you would want to put yourself in another GM product after all of this. I had to file the Lemon Law on a bad Isuzu many years ago and I will never buy that brand again. Even though they ended up replacing the engine computer in my old Isuzu and it was "better", it was never truly what it should have been. I couldn't get rid of it fast enough and learned a valuable lesson.

Good luck and I hope your car problems are over soon.

sube5186
12-23-10, 06:23 PM
Shana, I'm sorry you had to go through all of this with your SRX. Your whole situation is infuriating, and it's not even happening to me. I can only imagine how frustrated you must be. I can't believe they have the audacity to drag this out all the way to court. They should be begging you to accept a full refund and apologizing as they give it to you. Do they think you're fabricating all of this? They have documentation of everything the same way you do. This kind of corporate arrogance doesn't sit well with me.


Sube

stevec5375
12-23-10, 06:28 PM
Shana, I'm sorry you had to go through all of this with your SRX. Your whole situation is infuriating, and it's not even happening to me. I can only imagine how frustrated you must be. I can't believe they have the audacity to drag this out all the way to court. They should be begging you to accept a full refund and apologizing as they give it to you. Do they think you're fabricating all of this? They have documentation of everything the same way you do. This kind of corporate arrogance doesn't sit well with me.


Sube

It doesn't sit well with me either which is one more reason why this will be my last GM product.

RAB
12-24-10, 08:57 AM
Was thinking about getting a '10 or '11 SRX, but after reading the detail of Shana's unfortunate/outrageous situation with their SRX.. along with a few other posters' nightmare stories in different threads.. it is clear that GM has plenty of issues, and that the 2nd gen SRX is not quite ready for prime time. This is not impressive from a company that would have us believe they're "new & improved".
Who knows.. maybe they'll finally get the vehicle mostly right in model year 2012 or 2013, more than halfway through the vehicle-model's life and at a time when GM's upcoming high-feature small block V8 could be on offer. "Just wait 'till next year", as they say. Yeah, maybe.. but I wouldn't count on it.
For now I'll continue with my '09 CTS, but similar to stevec5375, I think this just might be my last GM product. Maybe time for a change. I've given GM plenty of chances over the years (I have owned ten (10) GM vehicles in a row), but my patience is beginning to wear thin. From corporate level to dealer level there remain fundamental problems, and it's becoming increasingly difficult to ignore this. I don't owe anything to GM (rather, they owe me).

Ponyman
12-24-10, 09:42 AM
So, instead of taking the whiner's word for it, and there are a lot of whiners on this board. Why don't you take one, or several for an extended test drive. The vast majority of owners are very happy with their vehicles. Or better yet, why don't you cruise the Toyota, Lexus boards etc. There are the whiners there also running down their products also. The unhappy people complain, the happy ones just enjoy. I realize that there are a few on this board with real issues that need to be addressed. Most however, just like Steve, just like to cry and whine about their car, and I suspect everything in their lives.

jcarlilesiu
12-24-10, 10:31 AM
All cars, especially first generation have problems. It doesn't matter if its a 40K Cadillac, 80K BMW, or 20K Kia. They all have issues.

That being said. A car company who stands by their warranty and works honestly and swiftly to resolve issues it what keeps people happy. Some people are simply impatient and unrealistic as to their expectations for a car. If a small squeek happens once, they blow a head gasket. These people can't really be satisfied.

However, many people like myself give GM the oppurtunity to make things right. Both at the dealer level, and at corporate. In this regard, GM is STILL failing. Compared to other car companies, they are simply terrible. When I go to the dealer to address problems or known defects, I feel very rushed through. Most times, I pick up my car, and they didn't even fix my complaint but rather something else. Its like they simply don't care. If they make you bring it back a half dozen times, maybe you will just give up. That is the dealer problem.

On the corporate side. How long have there been known issues? Some of which were discribed in the Original Post? Yet GM was so busy pushing out their 2011, concerned about beating the sales figures of the Lexus, that the problems still remain in the new models. Simply unacceptable.

GM, if your reading this. This is how you fail. You fail because you think that there is an unlimited amount of demand in the market, so long as you sell the vehicle you will be ok. The problem is, all of your customers will end up buying a different car the next time around. Sales figures looks great right now. In 4 years how are they going to look?

I feel for the OP, and wish them the best of luck in their trial. I am fortunate that my issues have been minor. I greased my own lift gate, fixed my own chrome side moldings, and simply deal with the grinding steering on cold mornings. To be completely honest, I am very happy with my car. I however HATE GM corporate and the dealers. That reason alone will push me to another manufacturer on my next purchase.

No excuse for sloppy business practices like this.

jcarlilesiu
12-24-10, 10:35 AM
So, instead of taking the whiner's word for it, and there are a lot of whiners on this board. Why don't you take one, or several for an extended test drive. The vast majority of owners are very happy with their vehicles. Or better yet, why don't you cruise the Toyota, Lexus boards etc. There are the whiners there also running down their products also. The unhappy people complain, the happy ones just enjoy. I realize that there are a few on this board with real issues that need to be addressed. Most however, just like Steve, just like to cry and whine about their car, and I suspect everything in their lives.

So you think that GMs performance when it comes to things like the chrome side moldings have been acceptable?

People having to fix it on their own with 3M tape or sealant because GM can't issue a TSB and properly redesign the part is completely unacceptable. GM and Cadillac should be held up in business classes about the destruction of failure of service after the sale.

Ponyman
12-24-10, 03:44 PM
Get a life. Yes they had problems getting the chrome strip right. did they refuse to fix any on the cars. No. Go buy your foreign car and I hope you are happy with it, but I suspect that you will be whining on their boards also.

algiorda
12-24-10, 05:31 PM
So I have had nothing but positive experiences with my SRX's. I've had TWO 1st year models. GM has always responded to issues.

So far, the only issue I have had is the drivers side molding coming off.

Why Indict an entire line of cars cause one or a few individuals have had issues?

RAB
12-26-10, 11:17 AM
Get a life. Yes they had problems getting the chrome strip right. did they refuse to fix any on the cars. No. Go buy your foreign car and I hope you are happy with it, but I suspect that you will be whining on their boards also.

Ponyman.. I hope the Xmas holidays are enjoyable for you and provide an opportunity for you to chill out.
I and many others here don't mind reading all the points of view about the SRX and GM, whether good or bad. Just because you don't like reading any negative comments about the SRX or GM, it doesn't mean that those who post such comment should be insulted with personal attack comments such as "get a life" or "whiner" and such. (BTW.. where was it said in this thread that someone was switching to a foreign car?).
Just my 2 cents.. from someone who's been an excellent supporter of GM over the years.. and who would like for Cadillac/GM to get more with the program regarding pre-vehicle release product evaluation/qualification and after-sales service & support.
Cheers,
RAB

Ponyman
12-26-10, 11:49 AM
I am glad you are a supporter of GM. I also am an obvious supporter of them, and the thousands of American jobs that they create and help maintain. I don't mind reading negative comments about GM, or the SRX. I do however have an issue with those who compain and whine because they didn't take enough time to test drive the car and explore it's capabilities, then whine because the car doesn't operate like, or do things the way they think they should . Or, those that expect a vehicle ot be trouble free, that just isn't going to happen they are made by man and there will be problems, hopefully minor.I have admitted that there are those here that have real, serious issues that need to be taken care of and I hope they and GM ar able to resolve their problems to their satisfaction. Yes, nobody in THIS thread said anything about foreign cars, but it has been common enough in numerous other threads. Now, my only suggestion for you is that if you don't like reading what I post, then either don't read it, or put me on ignore. Have a nice day.

RAB
12-26-10, 12:44 PM
Acknowledged.. and thanks.. although I suspect the "have a nice day" comment may lack a certain element of sincerity! :)
This is a rather interesting forum.. quite a few nerves on edge here.
More holiday cheer is encouraged/recommended.
Happy New Year!

PS. For myself, I would never think to put anyone on 'ignore'.

Ponyman
12-26-10, 01:44 PM
Actually since you hoped my holidays were enjoyable, and they were, it was a sincere comment, but take it for what you want. Some people, perhaps my self included for some, deserve to be put on ignore.

sube5186
12-26-10, 02:06 PM
I respect everyone's right to complain as much as they like, or praise their vehicle as much as they like as well. Personally, it doesn't bother me one bit when folks complain. I'm not influenced one way or the other. I've said it before and I'll say it again. Second only to a home, a vehicle is the most expensive purchase most people will make. You've earned the right to complain if that's your choice. However, keep in mind complaining on this forum does little more than relieve stress. Complaining to the dealer and/or GM will likely get better results. If that doesn't work, there's always the numerous consumer groups.

In the infamous words of Rodney King, "Can't we all just get along?" :chill:


Sube

Ponyman
12-26-10, 02:34 PM
In the words of Tommy Lee Jones, This Is My Happy Face. I don't mind discussing with Rab, he seems to be a very articulate prson that makes constructive comments. When I get hot is the people running down all things GM because of their percieved notion of how things should work on their vehicles. People, do your homnework on your vehicles. Take several, or extended drives with the vehicle you are going to purchase, and ask questions. If your sales man doesn't know the answers, then most likely someone at the dealrship will. If they don't that should be a clear sign to find another dealer. Finally, they are mechanical. Someone as screwed up as yourself designed and made them. They are going to break. Things will go wrong. Hopefully they are minor and can be fixed quickly. For those having serious problems, I feel you pain. I had that situation with my 08 CTS, but it eventually turned out well, and a neighbor is driving the car as we speak and has had no further problems with it and loves it. Yes, I made him aware of it's early problems before selling it to him. A few problems do not a bad vehicle, or company make. In the words posted above, chill, life is too short to let it be ruined by something so trivial as a car. Thanks for the reminder Sube, coming from someone such as yourself that I respect, I will try to take your advice. I am very passionate about American jobs, and sometimes I let it get out of hand. That is the reason we are in the condition we are in today. We make virtually nothing, and owe the rest of the world for the things we should be making ourselves. Rant over.

TheCaptain
12-26-10, 04:05 PM
I have had three small issues with my SRX, 1. Side chrome trim- repaired myself. 2. Rear heated seats intermittent operation- two visits to the dealer, one to diagnose, second once parts came in. and 3. Squeaky suspension- covered under a TSB and repaired.

Both visits to the dealer were enjoyable (short of a miscommunication for a courtesy vehicle once) and the vehicle was well taken care of and cleaned before being returned to my care. All items are operational and i am one happy camper!!

RAB, take one out for a drive. Long or short. You'll love it. :D

RAB
12-26-10, 05:04 PM
. . . . RAB, take one out for a drive. Long or short. You'll love it. . . . .

Hey Captain, thanks for that. It's good to hear you've had a positive experience with your SRX so far.
Actually, I've already taken a couple of SRX's out for 15-20 minute drives, and I was impressed with most things - I really like the vehicle (except for the acceleration, which wasn't great.. but that's not a huge issue - we could live with that).
It appears I may have a buyer or two for my '09 CTS, if I choose to go ahead and sell it and get something else. I'll know more in a few days.
If I sell the CTS I'll have to decide between getting either an SRX or one of the competing luxury compact-midsize CUV's (it's a short list).

Ponyman
12-26-10, 05:22 PM
Just make sure you take it for a long test drive. Preferably an overnight drive if there are any dealers in your area that do that. Where you are at if the squeaking and groaning in the cold weather is going to be a problem, it should be apparent very soon. You've seen the complaints on this board, so yoou know what to look for, and you know that the majority of owners are satisfied.

jcarlilesiu
12-26-10, 06:41 PM
Ponyman, how many times did people on this forum have to return to the dealer to get the same problem fixed? It was such a widespread problem, the Chrome pieces ended up being on a national back-order.

Do you work for GM?

Sent on tapatalk for Android

RAB
12-26-10, 07:00 PM
Ponyman, thanks - that's good advice. :thumbsup:
Yes, I've seen where the majority of owners here are satisfied, and that's good.
I can be something of a devil's advocate at times (as I'm sure you've gathered).. but it's mostly about trying to solicite further discussion and challenge some of the status-quo positions.
Enjoy the holidays!
:xsmile:

Ponyman
12-26-10, 07:09 PM
I had to go once to get my chrome strip issue fixed. One call to the dealer, they ordered it, and when it came in it took them about 30 minutes to fix it. I am sure you have seen this here before, I will remind you that GM did not build the chrome strip molding. An outside vendor did and they were the ones that screwed it up. Should GM have caught it, maybe, they actually did when they started falling off, and they have replaced them no questions asked. No telling how long it would have been before I noticed the molding missing if not for this forum. It was on the passenger's side and I don't drive the car everyday, and certainly don't get in that side. No I don't work for GM, but I do work for another American company and am passionate about American jobs. You are young and probably don't understand what a disaster this country has become with more and more of our products being produced overseas, or in American by foreign companies with the profits going back to their homelands. If you work for a company that never makes mistakes, and never has problems with their products, I would like to know what it is. Maybe they are hiring.

jcarlilesiu
12-27-10, 10:30 AM
I had to go once to get my chrome strip issue fixed. One call to the dealer, they ordered it, and when it came in it took them about 30 minutes to fix it.

That sure seems like an optimal situation. That however isn't what happened to the majority of people. Like myself, I returned to the dealer when I found out they fell off. THey ordered new ones, installed them, and they fell off again. I went back to the dealer, they replaced them again, after making me come back because they had to order them again. So far, thats 4 visits to the dealer. One of them came off again. When I called, they explained that they were on national back-order.

That is simply unacceptable. A year had passed since the first cars rolled off the line until the time that they finally figured out a fix.


I am sure you have seen this here before, I will remind you that GM did not build the chrome strip molding. An outside vendor did and they were the ones that screwed it up.

The entire car is comrised of materials supplied by outside venders. That is no excuse. The car says GM on the side of it.. not the suppliers name.


No I don't work for GM, but I do work for another American company and am passionate about American jobs.

As am I. Americans doing it BETTER and more AFFORDABLE than the competition is how you retain jobs.


You are young and probably don't understand what a disaster this country has become with more and more of our products being produced overseas, or in American by foreign companies with the profits going back to their homelands.

Don't play the "I am wiser than you". I served this country in the armed forces. I understand the importance of American manufacturing. (Not to mention this car wasn't even built int he United States)


If you work for a company that never makes mistakes, and never has problems with their products, I would like to know what it is. Maybe they are hiring.

We make mistakes. We just don't make them over and over and over. Nor do we hold the attitude that our clients can wait, or that their frustration doesn't matter. When we make mistakes, we own up for it and take responsibility to fix the problem.

That is what this is all about. Sure, car companies make mistakes, things may not go exactly as planned, especially on a first generation model. I understand all of that. I have no expectation that there would be no problems. My SRX has been wonderful, and I have no real major complaints.

What I do have a complaint about is the expectation that when GM makes a mistake, that the own up to it. They bend over backwards to resolve the issue FIRST. Before anything else.

This is my first GM product, and the feeling I get is that they aren't very proactive for after the sales customer services or more importantly customer retention as a whole.

Its a very important part of business management.

Ponyman
12-27-10, 12:06 PM
Never said I was WISER than you, so don't play that card on me, or the military one either, you don't have anything on me there either. Just becasue of your military service, doesn't mean a thing about what you do or don't know, or how intelligent you are. There are just as many screwed up individuals in the military, or perhaps more than in the general. population. Believe me, I do understand that the car isn't ASSEMBLED in the United States, but it made of many products, some of which GM actually builds, and the profits return to an AMERICAN comapany instead of to an overseas entity. Sounds like you have a crappy dealer if he wouldn't order the chrome strip without you bringing it in. The dealer network unfortunately is the face of GM, but GM doesn't have absolute control over them, so crappy dealer crappy buying experience. Good dealer good experience. This the last on this matter i will discuss with you since you are obviously in your 31 years wiser than anybody else. Have a Nce Day.

Rolex
12-27-10, 02:58 PM
OP: I'm sorry to hear about all your troubles. I sincerely hope that they find in your favor on the lemon law hearing and you get a 100% buy back, and can move on to a trouble free vehicle.

Not directed toward the OP:

Forums like this one exist for several purposes. Very often people come here seeking answers when they have problems. More often though, people come here because of their love for the Cadillac brand. For every person that comes here to seek answers or ventilate about their hatred of their personal vehicle, there are 1000 other members here who are true Cadillac brand enthusiasts.

Some people that come to ventilate about vehicle problems are also here to paint the image of Cadillac/GMwith a broad brush. The trouble is you can't condemn an entire brand or model because of one particular vehicle. Actually you can, but it's short-sided. I used to take this kind of criticism of GM/Cadillac very personally. Eventually I came to realize that people experiencing cereal mechanical problems are 100% righteous in their anger. Whether you pay $10,000 or $100,000 for a new car you expect it to be mechanically sound. And when your car fails you, irrespective of how well your service center takes care of you, you're still disappointed in the vehicle and it's manufacturer. So ventilate about it here....but if that's ALL you're here for you will overstay your welcome eventually. If you truly hate the vehicle don't waste your time trying to convince the enthusiasts that they own a junk car, just sell the vehicle and be rid of the aggravation and move on.

Likewise, name calling and jumping on peoples' case for discussing vehicle troubles will not be tolerated. If you believe someone is here for no good reason and trolling the forum please report them to site staff and avoid creating sophomorish arguments.

shrb
12-28-10, 04:54 PM
WOW, that is a lot of "stuff" guys. I originally posted to thank Steve, Sube & RAB for their continued support, educated minds and help. To anyone who thinks for a minute that I am posting to backlash the dealer or cadillac, that is not the case. But I have been a part of this site since March and the knowledge I have gone to the dealership with was a tremendous help. As an educated person, I usually seek out expert advice via many avenues. This is my first cadillac and was directed to this site for help. My car has been in the shop close to 30 times, Ponyman. My brake pads have been replaced, rear liftgate unusable for 2 weeks while on vacation, liftgate module replaced, side mirror fixed, side mirror replaced (after 3 trips in), radiator leak fixed, struts & springs tightened, steering column "part" lubed after taking the steering wheel apart many times to lube it twice, battery replaced while on vacation in March 620 miles from home, dealt with OnStar for travel reimbursement for extended trip because they had to tow my 4 month old car 60 miles away to get fixed, navigation updates, front seat fixed, noise in the liftgate that is unidentified, etc. NOW, this is not me being picky and living 45 miles from a dealership is a pain in the ?!?!?! So, I can ask for help if I like and I have. Those of you who choose to whine, bicker or just outright be ugly, stay off my post! I have learned more from this site and I appreciate all the help, but going through and reading the crap that some of you say that has nothing to do with MY problem.......seriously, take it elsewhere!
But thank you guys for all your help......and you know who you are. Cadillac has made an offer, but not what I was hoping for and they are still trying to fix my car. Go ahead and buy a 2011.....they have not redesigned the struts and so the problem can't be fixed. That is why my car falls under the lemon law because they have attempted more than 3 times, without fixing it. AND, they can't because there is not one! I have driven a Tahoe & Suburban for over 15 years and will probably go back to one of those. I just think it is stupid to get another SRX, when I know if I have problems again, they will not be able to help me. I just wanted to give those that have helped me an update......you guys rock!
S

Ponyman
12-28-10, 10:09 PM
I have never accused you of being one of the ones with picky complaints. You are one of the minority that has real issues and they need to be solved, or GM owes you either your money back or another vehicle. I have an Avalanche and it is just a Suburban with a bed, and it has been a wonderful trouble free car as has my SRX. By the way, you don't own the post.

shrb
12-28-10, 11:38 PM
Oh, but I do own THIS post! lol
Nobody is the boss of me........

mw1862
12-29-10, 12:52 AM
i have never accused you of being one of the ones with picky complaints. You are one of the minority that has real issues and they need to be solved, or gm owes you either your money back or another vehicle. I have an avalanche and it is just a suburban with a bed, and it has been a wonderful trouble free car as has my srx. By the way, you don't own the post.



tool

Rolex
12-29-10, 08:48 AM
name calling and jumping on peoples' case for discussing vehicle troubles will not be tolerated


tool

You obviously failed to read my post above. I've issued you an infraction (yeah I know BFD, but if you accrue enough infractions you will be banned from the site).

Grow up and stop calling people names. That goes for every user on the forum.