11-06-10, 09:31 PM
I took my car (2005 STS) to a very well known, prestige dealership for some warranty work. I made an appointment and upon my arrival I was greeted by my service advisor. Just to give you some back ground, my car is a CPO through GM, with what I'm told to have the best luxury warranty you can have. So I start telling my service advisor about my issues. On most of them he shoots me down before I can finish, telling me "nope, warranty will not cover that". I had a list of about 7 items I wanted to be corrected and they looked at 2 for me. All they ended up doing was lubing a rear bushing. I drove 3 hours to get to this dealership and that is what I got. They gave me a loaner and when I called the following day to check on my car about 2p.m. they still had not even looked at it. I then explained that I was military and I had drove 3 hours and then the ass kissing started, but I feel I should not have to disclose this information to get good customer service. So I ended up getting my car by 6 that night with a lubed bushing and no other problems addressed. I recently took my car to the local dealer and I avoided them in the first place because they charged me a transmission flush and never performed it...all they did was order the pan. So I was leery to take my car back here. So i bring it to the local dealer and I give them the same list of problems and they corrected everything...FOR FREE! I even brought up some stuff I just knew they would not replace and it is all covered under my warranty. I am thankful that I tried one more time because my warranty is up at the end of this month. So I keep going through my car looking for anything to ensure itís as close to 100% as possible. I just donít understand why the service advisor was being such a d!ck and wouldn't even look to see if the issue would be covered under warranty? Just wanted to vent a little bit...anyone have similar issues?