: SRX 2010 Performance Edition squeaks, creaks, grinds



soLaRa0108
10-02-10, 04:09 PM
I've noticed that my car has squeaked since day 1. i thought it was just me, but the sounds are getting progressively worse. It squeaks and rattles when i turn the steering wheel. Also when i change gears from Rear to Drive, it usually grinds and you can really feel it as you are holding down the brakes. It just doesn't feel like a new car. It almost feels like my old old jalopy jeep cherokee that had that 180,000 miles on it. I've also driven a rental SRX and it's smooth, not like my car. The service center say they see nothing wrong with the car. they've tightened bolts and what not, they say nothing is wrong with my car. is this a common problem among SRX's or is it just my car?

stevec5375
10-02-10, 05:21 PM
If it truly performs as you describe, then I'd say you have a BIG problem if the dealership won't acknowledge it. How can they justify the difference between yours and a new one? I think it's time to contact Cadillac Customer Service and raise some hell. I don't know where you live but here in Texas, we have a Lemon Law. Years ago I had an Isuzu that had some issues and I finally had to pursue the Lemon Law route. It finally got their attention and my problems were solved. I ended up selling the vehicle right after that because I was so sick of what I'd gone through that I just hated driving the thing. Don't let businesses push you around. I've had my SRX since February 2010 and I have not experienced the squeaks and rattles others have, fortunately. But if I had, I would have stayed on the dealer until they either made it right or gave me another car. I can't say enough good about businesses that treat me right and I won't stop informing others of businesses that treat me badly. There is just no excuse for it. Get tough with 'em and stay on 'em. Sometimes it just boils down to strength of will.

GeeVee
10-02-10, 05:39 PM
If things are as bad as you suggest, you might want to consider what Esquire02 did and that was to get rid of the vehicle. The more I read this forum, the more confidence I lose in Cadillac helping its customers. Sorry to hear about your troubles. Best of luck to you!

stevec5375
10-02-10, 06:06 PM
If things are as bad as you suggest, you might want to consider what Esquire02 did and that was to get rid of the vehicle. The more I read this forum, the more confidence I lose in Cadillac helping its customers. Sorry to hear about your troubles. Best of luck to you!

GeeVee, why should the customer take the hit on depreciation because a car is a Lemon? I don't get this attitude at all. If I pay $40K for something then by Gawd it's gonna work right or all hell is breaking loose. I know there are some who would rather not endure the stress but I don't know which is worse, the stress of getting screwed or the stress of holding their feet to the fire until they make it right.

Cooper10
10-02-10, 07:16 PM
I sent an email to Cadillac Customer Service due to issues Im having with my 2010 SRX Luxury AWD. I received a message on my answering machine to call a gentleman named Leo with a call back telephone number. I called the 800 number that was given to me. A woman answered the phone and I asked for Leo. She said he doesnt work out of this office. The woman was sitting in Manilla, Phillipines and she transfered me to Argentina, South America to be connected to Leo. I spoke with Leo
and he said he was the Customer Service Specialist for Florida. I asked Leo what kind of car he drives, he said a Renault.
In six months of ownership my car was out service for a total of 20 days sitting at the dealers repair shop.
Leo never called me back as he promised on Oct 1.

soLaRa0108
10-02-10, 07:49 PM
thanks for the advice. people often tell me that i'm just too nice of a guy and i just say ok to a lot of things. it comes down to the fact that i don't want to go through the pain and hassle and stress of complaining to cadillac trying to get my way. it takes up too much of my time to do that.

but you know what, you are right. i paid too much for this car not to have it work as perfectly as it should. i'll have to put my foot down on this and invest some time in getting this righted.

thanks for the encouragement. if i get some good news back, i will post it. well, either way, if bad news, i'll still post it.

thanks.

GeeVee
10-02-10, 09:42 PM
Hi Steve5375, I`m all for raising hell and I`ve done it all my life and will continue to do so. I also agree that it is totally unfair that us Cadillac consumers should take the financial hit for their product which seems to have a hit and miss record. However, the more I read about issues that go unresolved month after month, are the hell raisers making progress or are they just wasteing their time hitting their heads against a wall that Cadillac has built to protect themselves? Sometimes you just have to cut your losses and move on .....and yes it sucks big time!! ( BTW, so far it seems I`m one of the lucky ones that got a good SRX) Good luck to everyone!

DarrinMI
10-03-10, 05:12 AM
I guess I am also one of the lucky SRX owners with a few minor problems early on that have all gone away. What amazes me are people who keep going back to the same dealer for these repairs and getting the same results. I am all for giving someone a second chance, but after that go to another Cadillac dealer.

stevec5375
10-03-10, 08:13 AM
I sent an email to Cadillac Customer Service due to issues Im having with my 2010 SRX Luxury AWD. I received a message on my answering machine to call a gentleman named Leo with a call back telephone number. I called the 800 number that was given to me. A woman answered the phone and I asked for Leo. She said he doesnt work out of this office. The woman was sitting in Manilla, Phillipines and she transfered me to Argentina, South America to be connected to Leo. I spoke with Leo
and he said he was the Customer Service Specialist for Florida. I asked Leo what kind of car he drives, he said a Renault.
In six months of ownership my car was out service for a total of 20 days sitting at the dealers repair shop.
Leo never called me back as he promised on Oct 1.

When I contacted Cadillac Customer Service, I didn't have this experience you describe. I had an initial "screener" but immediately got passed to a support person in Detroit. They called the dealership and lit a small fire then called me back to tell me I was absolutely right in my assessment of the problem. They called me several days in a row to check up on the progress as well as the dealership. Ultimately, I went to another dealer and had them look at it as well just to make sure both were on the same page with how to fix it. It finally got resolved and has worked great ever since.

Being persistent is key. I'm sure you've heard that old adage, "The squeaky wheel gets the grease." It's true. If you persist enough they will hate to see you coming and get on the ball just to get you out of their hair. And they have an incentive to get it right, lest you return with more ire than before.

I have worked in support roles in my distance past and I can assure you that the screamers got way more of my attention than the milk toasts did. It's just human nature to deal with the big problems first.

My biggest concern with the SRX at this point is how it holds up over time. This will determine if I'm ever to be a repeat customer.

Ponyman
10-03-10, 09:14 AM
Iam also lucky that we have only had the drreaded chrome strip issue, everything else has been fine. However on my 08 CTS, the engine we had a leaking rear end seal, bad ABS sensor, and an emissions issue at 1200 miles, and the engine was leaking water into two cyclinders at 1500. I was on the phone with Cadillac for hours over a perios of several days. They wanted to repair, and I wanted to replace th engine at the very least. I refuesed to let them work on it, they threatened to take my rental away. Fianlly after a week of screaming over the phone, they agreed to replace the entire engine. That sloved the problem and the car was trouble free until we got rid of it to get the SRX. I know the 08 CTS was a new model also, but the 3.6 was a proven engine they had been using for a long time, Just bad luck. My point is if you stand up to them, they will eventually give in. It shouldn't have to be this way, but Steve is right. They will take you for granted unless you forcefully stand up for yourself.

embassy
10-04-10, 12:00 AM
I have probably rambled on here enough about squeaks and rattles, but I feel somewhat fortunate that at least they are "cosmetic" and are not affecting the operation of the vehicle. However they are annoying as heck when I am driving. Dealer says, "they are fixed". Service adviser tells me that he took the vehicle home last night and he didn't hear anything. I drive off the lot and it sounds like my roof is coming apart. (My wife accuses me of being deaf at times and not listening to her so I know that I don't have sensitive hearing). Taking the good advice on here, I am taking it in to a different dealer on Tuesday and see what they can do. There is a dealer nearby that has sold twice as many SRXs than the dealer I have been going to, so I will see what happens. Maybe their service department might have more experience.

GeeVee
10-04-10, 12:20 AM
There is also Laird Wheaton in Nanaimo you could consider going to as well if things don`t work out on the mainland

embassy
10-04-10, 02:55 PM
Thanks Geevee. Saw them a few weeks ago when I was over there on business. Looks like they had quite the stock of SRXs. Do they have service loaners?

GeeVee
10-04-10, 09:52 PM
If you call ahead to arrange a service date they usually try hard to have a loaner for you. I`ve only had one dealing with them so far but my first impression was a good one. Good luck!