View Full Version : A Great Dealer Experience - Doug's Northwest Cadillac in Shorline, WA

09-16-10, 01:47 AM
My SRX just hit 20,000 miles and it was time for an oil change and tire rotation. I scheduled the service on-line and within the hour the service manager called and confirmed the appointment. Doug's NW Cadillac offers a vallet service where they come to you with the loaner - a nearly new STS - and drive off with your car for the service. Talk about convenience... They washed the car even though it was raining today. To top it off, they left two bottles of water in the cup holders. They even have the Cadillac crest and Doug's logo on them. How cool is that?

It was a great experience and EXACTLY what I expected from Cadillac.


09-16-10, 11:03 AM
That's great! I live in Pennsylvania. I'll give them a call!

09-16-10, 09:40 PM
Showoff. :P

That's good stuff though. All dealers should be like that.