We have had XM Radio in our 2007 STS and decided to let the current agreement lapse. We had been on the $77 per year renewal, that ends up closer to $90 with "fees" and taxes.
I listened to one particular channel and grew tired of the DJs chatter and the many announcements for other XM Channels (note that I don't call them commercials, since this is supposed to be a subscription service.) I want music, like Music Choice -- my cable provider's music service provides -- none of the extra garbage.
Fortunately, we were on an invoice basis so I ignored the invoice XM sent us for nearly $250.00 per year, including taxes and "fees" and sent an email to "Listener Care" citing our invoice number and telling them to cancel our subscription. The email reply told me I had to call Listener Care to cancel.
I know the deal is that I would call them, tell them I want to cancel and then be turned over to someone else who would offer me better deals than the full price subscription until the cost is down to $77 plus "fees" and tax. But I'm not interested in renewing since I don't like the service.
We have had a number of both automated and live calls from the XM (1-866-963-4321) which we've ignored. Today, I decided to take the call and told the representative, one Carl Homan, to cancel the subscription and cease calling us. He said I had to call their "Listener Care" number since it was the only way to cancel. I told him I had emailed the cancellation and he repeated that the only way to cancel is to call Listener Care. I told him that I was on an invoice basis and would not call Listener Care (I suppose Carl Homan was with the "Listener We-Don't-Care Department") and, if I receive further calls from XM Radio, I will report them to the Missouri Attorney General. Homan said, sarcastically, "Oh no, not the Missouri Attorney Genral. I'm freaking terrified."
I AM going to report this situation to both the MO AG and the BBB. I understand that XM Radio is desparate for subscribers, but they will never have me as one again using those tactics.
Obviously, I am quite displeased with XM Radio and the hurdles they present to cancelling their "service." (It's quite easy to subscribe online, but impossible to cancel without talking to a "Listener Care" representative who will try to salvage the subscription.)
Fortunately, based on advice from others on this forum, I refused to give them a credit card number initially and required them to send me an invoice when I renewed last year or I would likely have to fight to prevent automatic renewal.
I suppose some of you might like the XM programming and find it worth the price, but I find their programming doesn't suit my tastes and am very disappointed that they will continue to call, according to Homan, until I call Listener Care to cancel. (I can use call blocker to prevent that.)
That's no way to run a customer service-oriented business!
I listened to one particular channel and grew tired of the DJs chatter and the many announcements for other XM Channels (note that I don't call them commercials, since this is supposed to be a subscription service.) I want music, like Music Choice -- my cable provider's music service provides -- none of the extra garbage.
Fortunately, we were on an invoice basis so I ignored the invoice XM sent us for nearly $250.00 per year, including taxes and "fees" and sent an email to "Listener Care" citing our invoice number and telling them to cancel our subscription. The email reply told me I had to call Listener Care to cancel.
I know the deal is that I would call them, tell them I want to cancel and then be turned over to someone else who would offer me better deals than the full price subscription until the cost is down to $77 plus "fees" and tax. But I'm not interested in renewing since I don't like the service.
We have had a number of both automated and live calls from the XM (1-866-963-4321) which we've ignored. Today, I decided to take the call and told the representative, one Carl Homan, to cancel the subscription and cease calling us. He said I had to call their "Listener Care" number since it was the only way to cancel. I told him I had emailed the cancellation and he repeated that the only way to cancel is to call Listener Care. I told him that I was on an invoice basis and would not call Listener Care (I suppose Carl Homan was with the "Listener We-Don't-Care Department") and, if I receive further calls from XM Radio, I will report them to the Missouri Attorney General. Homan said, sarcastically, "Oh no, not the Missouri Attorney Genral. I'm freaking terrified."
I AM going to report this situation to both the MO AG and the BBB. I understand that XM Radio is desparate for subscribers, but they will never have me as one again using those tactics.
Obviously, I am quite displeased with XM Radio and the hurdles they present to cancelling their "service." (It's quite easy to subscribe online, but impossible to cancel without talking to a "Listener Care" representative who will try to salvage the subscription.)
Fortunately, based on advice from others on this forum, I refused to give them a credit card number initially and required them to send me an invoice when I renewed last year or I would likely have to fight to prevent automatic renewal.
I suppose some of you might like the XM programming and find it worth the price, but I find their programming doesn't suit my tastes and am very disappointed that they will continue to call, according to Homan, until I call Listener Care to cancel. (I can use call blocker to prevent that.)
That's no way to run a customer service-oriented business!