07-19-10, 12:00 PM
Our new 2010 SRX 2.8 L turbo has just over 1100 miles on it. Yesterday, Onstar sent us a diagnostic e-mail stating there was a serious problem with the Air Induction System. Sure enough we took it on a short trip and the turbo failed on hard acceleration and the Check engine light came on. Sent an e-mail to the dealer's service dept. this AM but have not heard back yet.
Anyone else had a similar problem? Onstar did a quick check for me and told me they received an error code P0234. Hope there is an easy fix.
07-19-10, 02:55 PM
Well, here we are some 5 1/2 hours later and still have not heard back from the dealership though they promise an immediate response to their service department e-mail access. Sad, because our very fine new Platinum Ice SRX ran great before this happened. [B]Very[B] responsive and a beautiful car besides.
07-19-10, 03:47 PM
Why are you wasting time with an e-mail? I would have been on the phone with them as soon as they opened this morning and would have forcefully asked for a wrecker, and a loaner.
I believe a bulletin was just released related to the turbo air duct becoming disconnected from the turbo (difficult to install correctly at the plant). A new design is out, and your dealer should be able to order one and get you fixed rather quickly/easily.
07-19-10, 03:57 PM
Now that makes sense. The car ran great and had good turbo boost before this happened. Hope you're right. Need the car later this PM or would have called them but will either call or drive right over there in the AM.
07-19-10, 04:44 PM
There was an urgent recall of 600 turbo cars that said DO NOT use regular gas till computer is re-flashed or unless your unit was excluded from the recall. hope ya didn't get caught.......
07-19-10, 04:55 PM
No. Been using 93 octane since we picked up the car new. No engine pinging at all so don't think that's the problem.
07-23-10, 10:40 AM
Dealer had the SRX a little over 24 hours. Got a call that it was fixed so took back the loaner and picked it up. According to their printout they found the wastegate control hose was split. Gave it a real workout and Turbo seems to be working fine now.
05-11-15, 08:38 PM
I am going through the same issue. I am loosing boost getting a fault code P0299. Car has been in the shop for a week now. The dealer has no Idea what it is so now they have GM head office involved. I have been going through this for a year now car has been in the shop 20 times for turbo issues. Low boost then to much boost. I am running out of patience and now loosing time out of my day trying to figure out what it can be. The turbo was replaced twice then the waist gate was replaced then they found a loose turbo inlet pipe that didn't even fix it. Hopefully someone can help me get this issue resolved. I honestly think these techs are just not familiar with turbo engines. Not sure if I should take the car to a Saab tech!!
05-11-15, 09:55 PM
Trade it in for a slightly used 2013 or 14 non turbo. Great deals out there...
05-12-15, 06:45 AM
Honestly not sure If I ever want to drive a Cadillac after my experience. If the dealer cant fix it I hope they can offer me something after my horrible experience.
Cadillac Cust Svc
05-12-15, 10:00 AM
Good morning SRX CADDI,
I deeply apologize for the recurring issue with the turbo in your SRX and I understand how frustrating this situation must be. I noticed you mentioned that the GM head office was involved in the repair process, but I would like to forward your information to our Canadian Care Team as well to ensure that we are providing the most comprehensive assistance possible. If you are interested, please PM me with your VIN, mileage, dealership name, personal contact information, and any applicable case numbers so I can get this in the hands of the appropriate regional representatives.
Hope to hear from you soon,
Cadillac Customer Care
05-12-15, 10:06 AM
Just thought you would like a 5-year follow-up. Got almost 50,000 miles and car runs fantastic now. Great turbo response and still the best car we have ever owned.
05-12-15, 03:34 PM
That's good to hear I guess I got a lemon or clearly these techs have absolutely no idea what there doing. Car is in the shop more then we actually drive it. That's why now they have GM engineers involved!!! I give up.