Got a Customer Satisfaction call from Cadillac last week at about 7:30pm one night.

The main jist of the call was to ask me about certain features.
He asked me how I liked the storage bins under the rear cargo area.
I told him that mine was a base car and did not have those.
He said that if the car didn't have the third row seat it should have the storage area.
I told him that I thought you had to have one of the luxury packages
to have the storage compartment.
He then asked me how I like the dividers in the storage area.
I told him I didn't have those either and asked what they were.
He said he wasn't sure and other people had asked the same question.

Then there were questions about how I like the car, what would I change, etc.
I told him the door sills were too wide and the car was hard to get into.
They should be made smaller in my opinion. He said others had mentioned the sills also and they thought they should be WIDER so that it could be used as a step!!!!

I mentioned the rearend whine also.

it was nice to be called even if the questions were not fully thought out.

I'd like it if all of us could give them our opinions.....I'll be waiting by the phone! :rolleyes2

since i live in the arabian gulf. gm-arabia (from dubai) call and ask about every single thing. everytime you take your car to the dealer for a complaint you get a call directly from gm.

and if something you don't like about the car or even the dealer you just give them a call and they sort your problem out.

this is something i am really impressed with.

I got a call early on and thought it would be better if they called you and asked that you think about your likes and dislikes and then call them back. Most of these calls are made by telemarketing employees. If you say I wish I had gotten a V8 they may think you are talking about a tomato drink. Too early is also true of the Powers surveys. The survey is way too early, in most cases, to have had any problems.

And the follow up for service is typical. It is much too long with answers like: 110% Extremely Pleased, Extremely Pleased, Nearly Extremely Pleased,
Not So Extremely Pleased, Somewhat Extremely Pleased, and so on. It would suffice to say, Satisfied, Mostly Satisfied, or Not Satisfied. Then ask why you are not satisfied. But that requires that someone to read the responses.