: Scratches



matia
01-03-10, 12:54 PM
I purchased my new 2009 V from a dealer in Florida and picked it up in upstate New York (near Albany) last Monday to bring it up to Toronto (couldn't resist the deal). I didn't get very good treatment on the delivery...they kind of just handed me the keys. I noticed after that there were a lot of scratches on the black piano finish around the shifter and all the way up to the nav. The finish also looked dull in some areas. Somebody tried to clean it but obviously was not very careful. My Florida dealer said they will take care of it and that such a thing will be under warranty. I cannot get any warranty work done back home as there is a 6 month lag in the warranty from GM before I get covered in Canada. I live close to Buffalo so I would have to take it to another dealer. My question is...is it true that such a thing would be covered under warranty...ie. to replace trim that is scratched? I would think not by my dealer says it is not a problem as it is a new vehicle. I would like everybody's advice before I start calling a dealership in the Buffalo area and have to take it down. Also, can anyone recommend a dealer in the Buffalo area? I love the car but this is so noticeable and a few people have commented that it is bothering me. It was a March build so obviously was sitting on the lot for a while.

thebigjimsho
01-03-10, 01:39 PM
Yeah, it would be a warranty item. Like the buttons peeling on the V1. There is a cloth that should be in the glove compartment that cleans the piano black. Make sure to ask for that.

If there is a 6 month gap, I'd say stick it out and get it warrantied later. But maybe your local dealer would do it anyway?

matia
01-03-10, 01:48 PM
Thanks for the info. So you are to tell me that 6 months from now if anybody with the same problem becuase they themselves did not clean the finish properly could just walk into the dealership and get those parts replaced? I guess what I am saying is that I am willing to wait but I still cannot believe it would be replaceable 6 months from now as they can just say it was poor maintainance on my part. It looks like someone used a scouring pad to clean it in some areas. I may try to use some polish to make it look better for now, though. By the way, the cloth was still attached to the seat in the package when I picked up the vehicle.

thebigjimsho
01-03-10, 02:22 PM
Thanks for the info. So you are to tell me that 6 months from now if anybody with the same problem becuase they themselves did not clean the finish properly could just walk into the dealership and get those parts replaced? I guess what I am saying is that I am willing to wait but I still cannot believe it would be replaceable 6 months from now as they can just say it was poor maintainance on my part. It looks like someone used a scouring pad to clean it in some areas. I may try to use some polish to make it look better for now, though. By the way, the cloth was still attached to the seat in the package when I picked up the vehicle.
I see your concern. I would take it to the dealer that would do your warranty work and document it now. Then, in 6 months, take it back.

MReiland
01-03-10, 03:29 PM
Call me crazy, but I seriously doubt that if you bring your car in after 6 months and there is scratches on the trim or paint that the dealer is going to call that a warranty claim. Your selling dealer should have fixed it before they sold it to you if it was indeed a new car. There is a TSB #08-08-49-018A: Scratches or Scuffs on Console, Center Stack, Door Panels and Steering Wheel Trim Panels (Polish Trim Panels) - (Sep 25, 2009)

Correction
(http://www.cadillacforums.com/forums/#ss3-2353350)Note: Scratched, scuffed or nicked trim panel components are not to be replaced at GM's expense.
A GM authorized dealership or detail shop may polish out light scratches or scuffs on the trim panels at the dealer's or customer's expense. A GM-approved Vehicle Care Swirl Remover Polish, P/N 12377965 (in Canada, use P/N 88900046), may be used on the high gloss trim panels to help maintain the gloss finish and remove scuffs.

I do agree that the chipping of the paint on the previous gen radio knobs was a warranty claim, I had it done 2 times.

thebigjimsho
01-03-10, 05:42 PM
Take it straight to the dealer, then. This should be taken care of by a dealer...

Mike 09 V
01-03-10, 07:10 PM
Get yourself there ASAP. The longer you take the more ammunition for them to blame you. It sounds like a lot boy in Fla. got too zealous in his cleaning and screwed it up. The selling dealer should be responsible since they obviously wrecked the finish, but they will disclaim any responsibility the longer you take. You go now!

Gary Wells
01-03-10, 07:49 PM
Just curious, what was the mileage on that car when you received it?

cbloveday
01-03-10, 08:05 PM
In my opinion, the dealer will rectify at their expense. If they refuse, your dealer is not a good one. They will make arrangements with a local dealership to keep you happy. There are some threads on here that discuss what type of polish should be used if you want to care for it yourself. I do not know how deep th scratches are but I do know the trim blemishes easily and is very visable when the light hits it a certain way. I saw scratches on mine after the pickup as well, in a different light. I used one of the polishes referenced as it was not too bad.

matia
01-03-10, 08:12 PM
Just curious, what was the mileage on that car when you received it?


140 miles...

Gary Wells
01-03-10, 08:15 PM
In my opinion, I'm not too sure that I would trust a dealer to polish out the scratches, and I don't think that the dealer will cover costs anyway. The dealer is in Florida, and the purchaser in Toronto, Canada. Either that, or I would consider it a loss but knowledge gained, and find an independent detail shop that specializes in polishing out paint on the exterior. Now if I was in the vicinity of one of the forum supporting dealerships or where Ewill3 is at, that would be different. Not dissing anybody else's opinion, and only my $ .02 worth.

IRONDOG
01-03-10, 08:48 PM
I agree, don't wait to attempt to have the problem resolved!

matia
01-03-10, 10:11 PM
In my opinion, I'm not too sure that I would trust a dealer to polish out the scratches, and I don't think that the dealer will cover costs anyway. The dealer is in Florida, and the purchaser in Toronto, Canada. Either that, or I would consider it a loss but knowledge gained, and find an independent detail shop that specializes in polishing out paint on the exterior. Now if I was in the vicinity of one of the forum supporting dealerships or where Ewill3 is at, that would be different. Not dissing anybody else's opinion, and only my $ .02 worth.


Its not on the exterior...its the trim around the center console, especially below the shifter and the cover of the cupholders. It is actually the finish on the plastic that is scratched.

cbloveday
01-03-10, 11:00 PM
Its not on the exterior...its the trim around the center console, especially below the shifter and the cover of the cupholders. It is actually the finish on the plastic that is scratched.

I believe Gary knows it is not on the exterior. I think was recommending you see and exterior paint specialist on polishing, as they are often skilled at polishing everything from paint to interior trim.

matia
01-03-10, 11:06 PM
I believe Gary knows it is not on the exterior. I think was recommending you see and exterior paint specialist on polishing, as they are often skilled at polishing everything from paint to interior trim.


oh, sorry...I understand, thanks.

GMX322V S/C
01-04-10, 03:00 AM
The "piano black" finish is really soft plastic and scratches very easily. Unless you have some deep gouges, I'd bet the dealer will try to "finesse" it (term I actually heard from a service manager I took to mean polishing out). If the scratches/haze are superficial, you may end up with a more satisfying result by buying a quality plastic polish (Meguiar's, Mothers, Griot's, etc. and polishing it out yourself or have it polished by a pro as suggested above--because the plastic is so soft a dealer may actually leave more blemishes/tool marks on other pieces while replacing the parts--trust me, I know first hand...

mugatu22
01-04-10, 04:07 AM
Arguably the worst quality part of the entire car...that black "piano" plastic finish. It scratches if you look at it funny.

I started a thread about re-finishing this trim with carbon fiber overlays or wood, you may want to search and check that out.

BTW I drove an '09 CTS-V w/4K miles a few weeks ago. The black piano plastic looked like it had been scuffed with a Brillo pad, and the rest of the car was immaculate. The trim quality is a joke, hopefully Cadillac will do something about it.

Gary Wells
01-04-10, 04:59 AM
OP:
Read this thread here and then make a decision about whether you want to have it repaired by a dealer and which one. If I am on my own nickel, and you will probably be, I would go to whomever I think might have the best chance of success, and that will probably be a good, high quality, well recommended detail shop. HTH

cbloveday
01-04-10, 07:36 AM
I found this thread helpful: http://www.cadillacforums.com/forums/cadillac-cts-v-series-forum-2009/170080-scratches-obsidian-console-trim.html

cbloveday
03-04-10, 11:00 PM
Call me crazy, but I seriously doubt that if you bring your car in after 6 months and there is scratches on the trim or paint that the dealer is going to call that a warranty claim. Your selling dealer should have fixed it before they sold it to you if it was indeed a new car. There is a TSB #08-08-49-018A: Scratches or Scuffs on Console, Center Stack, Door Panels and Steering Wheel Trim Panels (Polish Trim Panels) - (Sep 25, 2009)

Correction
(http://www.cadillacforums.com/forums/#ss3-2353350)Note: Scratched, scuffed or nicked trim panel components are not to be replaced at GM's expense.
A GM authorized dealership or detail shop may polish out light scratches or scuffs on the trim panels at the dealer's or customer's expense. A GM-approved Vehicle Care Swirl Remover Polish, P/N 12377965 (in Canada, use P/N 88900046), may be used on the high gloss trim panels to help maintain the gloss finish and remove scuffs.

I do agree that the chipping of the paint on the previous gen radio knobs was a warranty claim, I had it done 2 times.I just bought some of this from Gm parts direct comes in quantity of 6. I will let you know how well it works. I've tried alot of stuff and not happy with the results of
Plastix from meguires, Griots best of show wax, griots glaze. When the sun hits it at certain angles blemishes are visable. Only thing I dislike about this car

Razorecko
03-04-10, 11:19 PM
^ yea keep us updated on this gm stuff. Practically every polish is too abrasive for the trim. Its ridiculously soft. How hard is it to use a better clear coat over the stuff.

cbloveday
03-05-10, 07:14 AM
^ yea keep us updated on this gm stuff. Practically every polish is too abrasive for the trim. Its ridiculously soft. How hard is it to use a better clear coat over the stuff.

Will do. I just ordered it last night. I will certinly post up. Last night, I did the plastix, then glaze, then best of show wax. I thought the glaze may fill any blemishes. It helps but is not perfect and that is what I am striving for.

I have concentrated on an area for testing purposes and once I have the solution, i will then do the whole console. Good news is this little project has kept me from big ticket mods. LOL :)

JFJr
03-05-10, 07:48 AM
Anyone tried Liquid Glass?

Tedboss1
03-05-10, 01:31 PM
Matia.
I'm happy that you managed to buy the new CTSV in the States and bring it to Canada.
When I tried to buy a new car from Superior I was told by Scott Pratt that he can only sell a used car to Canada. Any new vehicle has to be purchased through a Canada Dealer Only. He canít export.
Can you explain how you were able to do it?

cbloveday
03-05-10, 02:03 PM
Oh, I forgot to mention, I have been using a flashlight at different angles and my detailing light, which has (2) 1000 halogen bulbs to inspect the results.

For those of you who use the detailing lights, you know they will illuminate blemishes you'd never see with the naked eye.

Yes, I am a little obsessed with the interior and exterior finishes on my vehicles. So when I post that a polish works, you can bet your ass that it works.

Gary Wells
03-05-10, 03:08 PM
^ yea keep us updated on this gm stuff. Practically every polish is too abrasive for the trim. Its ridiculously soft. How hard is it to use a better clear coat over the stuff.
As a general rule, I think that they rarely clear coat interior plastic parts. Most are the way that they come out of the mold and then polished as necessary if necessary. If there was clear coat on there, the clear would probably hold up better to minor abrasion.

cbloveday
03-18-10, 09:38 AM
Call me crazy, but I seriously doubt that if you bring your car in after 6 months and there is scratches on the trim or paint that the dealer is going to call that a warranty claim. Your selling dealer should have fixed it before they sold it to you if it was indeed a new car. There is a TSB #08-08-49-018A: Scratches or Scuffs on Console, Center Stack, Door Panels and Steering Wheel Trim Panels (Polish Trim Panels) - (Sep 25, 2009)

Correction
(http://www.cadillacforums.com/forums/#ss3-2353350)Note: Scratched, scuffed or nicked trim panel components are not to be replaced at GM's expense.
A GM authorized dealership or detail shop may polish out light scratches or scuffs on the trim panels at the dealer's or customer's expense. A GM-approved Vehicle Care Swirl Remover Polish, P/N 12377965 (in Canada, use P/N 88900046), may be used on the high gloss trim panels to help maintain the gloss finish and remove scuffs.
I do agree that the chipping of the paint on the previous gen radio knobs was a warranty claim, I had it done 2 times.

I ordered this product and it arrives today :thumbsup:.
Unfortunately, it only comes in 6 bottle packs. $10.08 a bottle plus $16.00 shipping.
It took 2 weeks to get it from GM direct. I will let you know how it works in the next few days. It has been sunny here, so I should be able to dtermine right away if it works better than the 3-4 other products I've tried.
I can also, shine my detail lights on it.
The last attempt was speed shine to clean, xpolish, and then a glaze, which actually worked quite well. I and thinking this product and then the glaze to protect with show wax. With my luck it will be so shiny, I'll get blinded and in an accident. :)

Vlakaz
03-18-10, 01:37 PM
I purchased my new 2009 V from a dealer in Florida and picked it up in upstate New York (near Albany) last Monday to bring it up to Toronto (couldn't resist the deal). I didn't get very good treatment on the delivery...they kind of just handed me the keys. I noticed after that there were a lot of scratches on the black piano finish around the shifter and all the way up to the nav. The finish also looked dull in some areas. Somebody tried to clean it but obviously was not very careful. My Florida dealer said they will take care of it and that such a thing will be under warranty. I cannot get any warranty work done back home as there is a 6 month lag in the warranty from GM before I get covered in Canada. I live close to Buffalo so I would have to take it to another dealer. My question is...is it true that such a thing would be covered under warranty...ie. to replace trim that is scratched? I would think not by my dealer says it is not a problem as it is a new vehicle. I would like everybody's advice before I start calling a dealership in the Buffalo area and have to take it down. Also, can anyone recommend a dealer in the Buffalo area? I love the car but this is so noticeable and a few people have commented that it is bothering me. It was a March build so obviously was sitting on the lot for a while.

That is my main gripe with the car... the interior dash scratches waaay too easily.

Congrats on the car though! I am also in toronto. Just took mine out of winter storage this week... I couldn't resist taking advantage of the nice sunny days we have had this week.