: Xtreme Auto Service; Sterling Va. VentureShield / VentureTape



Titaniumseeker
12-09-09, 05:26 PM
It is said that a picture is worth a thousand words. Here are pictures of my VentureShield installation courtesy of Sergio Cortez and Xtreme Auto Service out of Sterling Va.

http://carphotos.cardomain.com/ride_images/3/3232/2941/33078970130_medium.jpghttp://carphotos.cardomain.com/ride_images/3/3232/2941/33078970136_medium.jpg

http://carphotos.cardomain.com/ride_images/3/3232/2941/33078970146_medium.jpghttp://carphotos.cardomain.com/ride_images/3/3232/2941/33078970147_medium.jpg

http://carphotos.cardomain.com/ride_images/3/3232/2941/33078970138_medium.jpghttp://carphotos.cardomain.com/ride_images/3/3232/2941/33078970131_medium.jpg

http://carphotos.cardomain.com/ride_images/3/3232/2941/33078970136_medium.jpghttp://carphotos.cardomain.com/ride_images/3/3232/2941/33078970134_medium.jpg

http://carphotos.cardomain.com/ride_images/3/3232/2941/33078970134_medium.jpghttp://carphotos.cardomain.com/ride_images/3/3232/2941/33078970140_medium.jpg

http://carphotos.cardomain.com/ride_images/3/3232/2941/33078970143_medium.jpg

Poorly trimmed cuts of the film.
Dirt under VentureShield film as shown in photos.
Two sided tape used to reinstall hood trim piece damaged by installer.
Razor cuts into paint on hood and quarter panels.

A fine example of an installer that should be kept away from your vehicle.

nynd
12-09-09, 05:31 PM
OUCH!!! Damn.. were you not there when they were doing this....

Titaniumseeker
12-09-09, 05:39 PM
OUCH!!! Damn.. were you not there when they were doing this....
No I was not. And what is worse, I complained about the work to the installer and contacted VentureShield. They shipped out a new product replacement for the hood. However, instead of replacing, the installer chosed to remove the product from the hood leaving it unprotected. Of course, he neglected to inform me of that fact and it was done without my knowledge.

chopmeat
12-09-09, 06:19 PM
F***ING CHIMPS!!
I hate taking any expensive car I have to anybody for anything!
So many times SH*T like that happened to me.
You want to SHOOT them.

way2evil1
12-09-09, 06:22 PM
wow that is not good you should get your money back and go some where else
i am about to have my car done i will post up some pics

zr1vet
12-09-09, 07:07 PM
WOW! I would be livid. Amazing that they thought that was a finished product that the customer would be satisfied with.

dqw1
12-09-09, 07:15 PM
My installation is Saturday. Now I'm scared. At least it's being done in my garage so I'll be there.

dvandentop
12-09-09, 07:16 PM
wow unbelievable!

how much did they charge you for that shit job

The Tony Show
12-10-09, 08:22 PM
Yikes.

Rolex
12-10-09, 09:49 PM
I'd give them one chance to make it all right. If they fail, I'd have my lawyer file on them for the cost of repairs to your paint and trim, + a refund for the materials and labor the "installer" charged you for.

6104696
12-10-09, 11:05 PM
that is just negligent. Can you dispute the payment on your credit card? Stop payment on the check? If you can;t, and if they don't give you satisfaction, start with ventureshield; see if they will work something out with another vendor.

Meanwhile, complain to loudon county consumer protection.....then work your way up to the court system if necessary.

A lawyer will unfortunately cost you many times more than what you stand to recover.

Titaniumseeker
12-11-09, 01:01 AM
I had my wife's CTS done along wih my V. The wife's car was done by another guy in the shop that I later found to be a true installer of the product who actually works on high end vehicles. Her car was done correctly and you could not even tell that the film is on the vehicle. I was not so lucky. I have given this indivudual many opportunities to correct this problem and even contacted VentureShield who was very involved in the initial stages but now the customer rep will not return my phone calls. Damages are documented along with affidavits from other installers who reviewed the work. I already started the complaint process but the wheels of justice always turn slowly when you need immediate action. I really hate to put this out there but I feel that others should be made aware of potential problems with this installer so that they may spared of the frustrations that I am experiencig now.

neuronbob
12-11-09, 07:25 AM
Wow. Just, wow. I mean, did the installer really think you were going to accept that POS work?

6104696
12-11-09, 07:44 AM
is Detail Authority in Herndon a ventureshield dealer? if so, I wonder if you head over there maybe you can see if Randy over there can talk to ventureshield on your behalf?

I think, though, that they might only deal in 3M and Clearshield.

Titaniumseeker
12-14-09, 02:07 PM
I have tried to work with Ventureshield but their position is that the issue is between myself and the installer. I am now working with the court system. I previously did not have the time to fully devote to this and was giving the owner/installer an opportunity to make things right. But it would seem that he does not care to nor thinks that nothing will come of my complaint. This attitude is a serious underestimation of my resolve for I have cleared my schedule to make this issue my number one mission. It is now a matter of principal and I can not allow this individual and business to move on scott-free with my money.

Florian
12-15-09, 12:16 AM
holy smokes, that is just horrific....best of luck with the prosecution and resulting actions...


F

Nutz
12-15-09, 12:29 AM
That's Xtremely poor work.

c4ss
12-15-09, 02:05 AM
I for one am glad to see you're going after this D-bag.

trangia
04-11-10, 09:53 AM
Hello TitaniumSeeker -

This company is now listing a great deal on Groupons for discounts on their Full Detailing service ($35 for a coupe and $48 for a sedan, etc.)

The forums discussing this deal mention your run-in with Xtreme Auto and posts this thread - and the Groupon moderators indicate that your issue has been resolved/closed by the Better Business Bureau. Can you confirm for us that this issue has been resolved to your satisfaction?

I wanted to buy one of these deals for each of the cars in the household and make them our regular auto-detail price, but would certainly reconsider depending on how they treat people when things go awry.

Any feedback here on how they treated you/resolved the issue would be very much appreciated!

Titaniumseeker
04-11-10, 10:40 PM
Hello TitaniumSeeker -

This company is now listing a great deal on Groupons for discounts on their Full Detailing service ($35 for a coupe and $48 for a sedan, etc.)

The forums discussing this deal mention your run-in with Xtreme Auto and posts this thread - and the Groupon moderators indicate that your issue has been resolved/closed by the Better Business Bureau. Can you confirm for us that this issue has been resolved to your satisfaction?

I wanted to buy one of these deals for each of the cars in the household and make them our regular auto-detail price, but would certainly reconsider depending on how they treat people when things go awry.

Any feedback here on how they treated you/resolved the issue would be very much appreciated!

Do Not.. I repeat do not use this service if you value your vehicle. This issue is still outstanding and has not yet been resolved by the BBB. The legal process on this has been very slow but is moving along. I have documented affadavits from other installers noting the damage by Xtreme along with pictures. I will look into the comments by Groupon moderators.

lawnstripes
04-11-10, 11:54 PM
You deserve to get all your money back + your car fixed correctly