bbshriver
09-29-09, 09:16 AM
Just wanted to let everyone know about this if you haven't seen it
http://www.gmreinvention.com/index.php/tell-fritz/
I recently posted a quick note about some frustration I was having with some local dealers. A few days later I got a reply from Fritz, attaching a reply from Mark LaNeve. I replied to Mark with a detailed list of my concerns and problems, he said he was going to pass it on to the Cadillac sales manager. This morning I came into my office and had a voice mail from the Cadillac district manager for my region. I'm planning to call her back later today. Not sure if anything productive will come of it, but am impressed to see that this is not just a 'black hole'
http://www.gmreinvention.com/index.php/tell-fritz/
I recently posted a quick note about some frustration I was having with some local dealers. A few days later I got a reply from Fritz, attaching a reply from Mark LaNeve. I replied to Mark with a detailed list of my concerns and problems, he said he was going to pass it on to the Cadillac sales manager. This morning I came into my office and had a voice mail from the Cadillac district manager for my region. I'm planning to call her back later today. Not sure if anything productive will come of it, but am impressed to see that this is not just a 'black hole'