: Has everybody received a call from Cadillac Engineering?



Gary Wells
08-07-09, 07:20 PM
Last night I received a call from a woman that I did not hear well enough to get her name, but she was from Cadillac Engineering. I questioned her as from being from the real Cadillac Engineering as from General Motors and she said yes, she was really from Cadillac Engineering of GM. She was very professional & courteous and the questions were all about how happy I was with me new purchase, how many miles it had on it, had I had any problems with the general running & operating of the vehicle, any complaints about the gages, interior layout, fabric, exterior complaints, also asked for statistical reasons my age. I advised that I had not had any problems or complaints yet, nor did I expect any at less than 200 miles, but that I know that they were not flawless. I mentioned about the clicking of the front wheels, and she acted like she knew what I was talking about, but she said that she had not heard any similar complaints. So OK, which one of you guys works for Cad engineering?

Caroutisine
08-07-09, 07:33 PM
I never received a call from Cadillac. Closing in on 6 months of ownership and coming up 4,000 miles. No major problems.

neuronbob
08-07-09, 07:52 PM
Nope, no call from Cadillac. If I got one, I'd tell them a) how ecstatic I am to own this car and b) that this 20-year Honda/Acura owner is pleasantly surprised by the high quality of this car after 4482 miles and four months of ownership. I'd also mention the wheels clicking, but that is a minor fly in the ointment.

aburd
08-07-09, 07:53 PM
Squuueeeaky sunroof and click click click shit. Other than that smiles


Ab

commander112
08-07-09, 08:47 PM
We have purchased three new Cadillacs since 2006 and have received a phone call from someone at the plant level with the purchase of each one. Twice from Lansing (STS and CTS-V) and once from Bowling Green (XLR). All of my calls have been from UAW workers asking the same questions about the car. GM/UAW runs a phone bank with a follow up call as standard procedure on Caddy's

Mark

Gary Wells
08-07-09, 08:48 PM
She also asked if it was OK for an "engineer" to call me. I also love my "new car", but I do believe that if presented right, Cadillac might listen to some of their issues and see what they can correct and what they can't. To me, the wheel clicking is a difficult issue to determine before it leaves the factory or to pinpoint the cause, and therefore what the containment (immediate corrective action to contain / remedy the product before shipment ) should be. But the issue of the sunroof sticking up on the driver's side, the poor painting jobs that I saw on the "passenger" side of both an Escalade and a CTS-V in diamond white on a new car dealer's lot. These types of things Cadillac needs to remedy to stay at the top of their glory. Misalignment of the clearance gap between the hood & grille: I know that it is minor, but there is just no reason for any auto manufacturer so ship a car with a hood like that. Simple adjustment in most cases. When you allow a product, especially one in the $$ bracket range that this car is in, you are only encouraging the potential customer to look for more flaws if they see that. Sorry, it's a no-brainer. Just my $$.02 worth, and nobody loves their car more than me, cause I'm a poor person and cannot afford to do this again, so it's this car or bust. Also, I am not opening up a slamfest here, but I am a very strong believer in customer satisfaction.

RWFJR
08-07-09, 09:11 PM
Hummmmm...I have recieved three calls over the past three days. The caller ID says "800 Service" with a 1-877 number. I have not answered the calls as I do not know who 800 Service is. I am also on the do not call list. Might be them. I will answer when they call again. Not many complaints however I do want to tell them that they built me a dam fine car. :cool2:

nynd
08-07-09, 09:20 PM
Sometimes these are what we call follow up calls. If your car has been into a dealership for service work, sometimes people from the plant who are monitoring warranty, will call teh owner to get a clearer picture of what some concerns may have been and and to see if they've been remedied. Otherwise, your guess is as good as mine as to where they call from.. marketing.. engineering, product planning.. etc.

Gary Wells
08-07-09, 09:46 PM
I bought mine on or about 07-07-2009 and it has not been into a dealers for anything. I did turn down a drop dead gorgeous new, on a dealer lot, '09 CTS-V, diamond white exterior, sunroof, ebony with titanium inserts? or just titanium interior, don't remember which, Recaros, navigation, standard wheels, I believe, maybe polished, don't remember, no suede, beautiful car in my favorite color. I turned it down due to misalignment of hood gap at grill, which they later re-adjusted, poor "splotchy" paint on the "passenger" side, & the sunroof stuck up about 1/8" on the driver's side. And I advised the salesman of such. Within a few days, I went back in and closely scrutinized the solid roof thunder grey exterior, ebony interior, suede, navigation, standard painted wheels, automatic that was on the showroom floor. I went back in a few days, matchbook in hand, and put it between the hood gap on both sides, and carefully marked the difference. Then I felt the hood to see if there was a difference in the hood to fender relationship on each side. I determined that I could realign the hood gap difference. I went back 2 days later and bought the car. I am starting to think that the salesman might have advised Cadillac of my closely examining the car and my rejection of the white one. Dunno.

whisler151
08-07-09, 11:34 PM
Hummmmm...I have recieved three calls over the past three days. The caller ID says "800 Service" with a 1-877 number. I have not answered the calls as I do not know who 800 Service is. I am also on the do not call list. Might be them. I will answer when they call again. Not many complaints however I do want to tell them that they built me a dam fine car. :cool2:

Damn, was that credit card bill due LAST month? :duck:

RWFJR
08-08-09, 08:12 AM
Damn, was that credit card bill due LAST month? :duck:

OOPS...:confused: HAHAHAHAHA...

Prof
08-08-09, 08:56 AM
No call yet...but there are a few things I would like to say...I have over 7000 miles (one long road trip to southern California and back with my son)...

1. I need a switched power port for the radar detector.

2. Why a light only on one side of the trunk compartment?

3. Don't understand the TSB to go to 140 lbs on the wheel lugs...I have to believe that this will end up causing a problem with the rotors...

4. The gap between the head light cover and the hood cladding is too large and captures large amounts of insect road kill, especially late at night on high speed sprints on deserted highways in Utah/Nevada/Eastern California!

5. The GM logo at the bottom rear of the front quarter panels is really cheap looking and needs to be deleted or improved...mine will be gone soon.

6. Very personal opinion...the logo type in the front grill is just too large...my preference is for understatement...

7. Engine is very responsive...very quiet...but quick and at WOT just exhilarating!

Now if engineering wants to come and get it to fix some of these things...

They better come with heavy armor...because they will take heavy causalities in their attempt to take my daily driven grocery getter.

I love this car!

CIWS
08-08-09, 09:31 AM
I've purchased two Vs and never received a call.

62Jeff
08-08-09, 10:13 AM
I have not received a call from Cadillac Engineering.

On the other hand, someone from XM has called every day, sometimes twice, since shortly after I bought the car.

AZstar
08-08-09, 11:08 AM
I received a similar call after purchasing my 2004 CTS-V and my '09 CTS-V. The woman on the other end of the phone seemed knowledgeable and interested in my answers.

commander112
08-08-09, 11:13 AM
I am suprised that I have been lucky enough to have received a phone call on my last three purchases and most of you have never received a call at all. I am a firm believer that everyone is lucky at something. Some people win the lottery or are lucky at the casino. I get good parking spaces and calls from Cadillac. So i've got that going for me...

Mark

BeagleBrains
08-08-09, 12:26 PM
Hummmmm...I have recieved three calls over the past three days. The caller ID says "800 Service" with a 1-877 number. I have not answered the calls as I do not know who 800 Service is. I am also on the do not call list. Might be them. I will answer when they call again. Not many complaints however I do want to tell them that they built me a dam fine car. :cool2:

I do not answer "800" numbers or any call that does not have an actual identification. Most are solicitations, commercial or charity ventures. IF they choose not to ID themselves, then expect to not be acknowledged.
If you don't want your ID known, you are only intruding upon my space.
NO THANKS! :want:

62Jeff
08-08-09, 01:04 PM
Hummmmm...I have recieved three calls over the past three days. The caller ID says "800 Service" with a 1-877 number. I have not answered the calls as I do not know who 800 Service is.

I can tell you that looking at my caller ID log for just the past week, XM Radio has been calling me from the following number 1-877-253-3846 at:

8/08 11:53 am <-- Yes, that was as I was typing this note
8/07 6:08 pm
8/06 1:17 pm
8/04 6:56 pm
8/03 8:23 pm
7/31 5:39 pm
7/30 8:04 pm
7/30 10:37 am


Hey look what I found
http://800notes.com/Phone.aspx/1-877-253-3846

tedcmiller
08-10-09, 12:19 AM
I have purchased five (5) new Cadillacs since 2004 ( two DTSs and three CTS-Vs) and have never received a call from GM about any of them.

GM-4-LIFE
08-10-09, 01:04 AM
I never received a call from GM/Cadillac Engineering and I have 7,000 miles on my car and have had the car since December of 2008.

Heck, I had to call them to file a case because of the damn wheel clicking noise.

GM/Cadillac is well aware of the issue. They just don't have a cure for it.

SG

1BlinkGone
08-10-09, 05:53 PM
I would prefer that NOBODY from the UAW call me for any reason whatsoever...

Gary Wells
08-10-09, 06:25 PM
I would prefer that NOBODY from the UAW call me for any reason whatsoever...
I am not necessarily disagreeing, 1BlinkGone, but I would like to understand your reasoning behind your statement. All that I know about the person that called me is it was female voice, she said that she worked for Cadillac Engineering, she sounded genuinely interested in what I had to say, when I mentioned that I had not had a problem with the clicking front wheels issue, her voice sounded like she was aware of that particular issue, but she said that she wasn't. And she did ask if it was OK that a engineering call me if further information was desired.

thunder gray
08-11-09, 12:05 PM
1BlinkGone; don't know what your problem is but please read this, the person that called was a member of the UAW not the UAW, a person just like us trying to make a living and doing a job that she was ask to do. Not to long ago I mentioned on this fourm that I had ordered a CTS-V and wondered about the status of my car (DEALER PROBLEM) another forum member (UAW/member) started e-mailing me and stated that he worked across the street from the CTS factory. He futhere volunteered to talk to a friend of his who's father was the General Manager and he would find out for me. Which he did and even vounteered "walk my car down the line". He also told my his Mom and Dad worked at the plant. A very nice guy who was just trying to be helpful, typical of what I belive to be most folks that work at a GMC facility.

1BlinkGone
08-11-09, 04:07 PM
Relax, guys. No 'problem' at all here. I made a simple statement and I would hope that the inference was pretty transparent. Just stating a point of view that was a dig at the Union itself... from a former Union member of 26 years.

And YES, I know the Union is comprised of people. Most of them are wonderful, talented folks. You don't need to draw that out for me.

Let's not derail the thread.

thunder gray
08-11-09, 08:26 PM
Blink; Yep thanks!

Rodya234
08-11-09, 11:54 PM
My dad bought my '91 Deville new, and he received calls from GM at least twice a year until 1995. I thought they called everyone, but apparently not... :suspect: