07-30-09, 06:19 PM
First I would like to say that I followed a lot of tire comments here and got a lot out of them. The original reason I joined this forum was to find out if anyone else was unhappy with their Pirelli Run-Flats. The first time I took my new ’06 STS-V In to complain about the tire noise, I had just 100 miles on it. I was told that it was inherent in the run-flats, but I kept going back to complain over the next year and a half or so, about the noise. It kept getting louder and louder and when the dealer did not respond, I finally contacted customer service. Another year went by (Yes I said year) and finally customer service convinced the dealer to replace the tires. However, the timing couldn’t have been any worse, since they were going out of business and sold the franchise to the Chevrolet dealer in town. They told me I could just go over there and they would take care of everything. Now, by this time, I had 23K miles on it and the other dealer just laughed at me. They not only refused to do anything but they were unnecessarily rude. I was furious, but pretty much gave up on getting any satisfaction. I had already quit getting the oil changed at the dealer and only used them for warranty service. About two days later I got a general email from Troy Clark, President of GM. It apparently went out to millions of people explaining GM’s situation and wanting their loyal customers to continue having faith in the company. I decided to write a letter to him and explain my situation. I listed every car I had for the last 48 years. Eighteen of them, all but one was a GM. I soon got a call from one of his assistants and to make a long story short, she got everything straightened out and the Chevy/Caddy dealer put my new Michelin PS tires on yesterday. I was quite please. Now I was just pleased to have that resolved, but the assistant called me today to make sure I was happy. I told her the only way I could be happier is if she had gotten involved 3 years earlier. Then she offered me a two year/24K mile service plan to pay for the oil changes on my car. It was a fine gesture and I am glad to see that they put their money/service where their mouth is. I’m glad to be back in the GM fold.