: Anyone have dealership experiences they'd like to log?



Lord Cadillac
06-16-09, 12:04 PM
My wife is in the market for a new vehicle. She's tired of her 300C and wants something a little bigger. Her next vehicle is a Crossover SUV. We've been doing all sorts of test drives over the past few weeks. Her choices came down to two - 2010 Lexus RX350 or 2009 Hyundai Veracruz.

The Buick Enclave (her first choice) was out of the question because GM is no longer leasing (she only wants to lease). The Cadillac SRX isn't out yet and she's not waiting for it - AND - there's no lease options.

So... The Hyundai Veracruz was just about every bit as nice as the Lexus RX (at least the outgoing 2009 model). The price was right and we figured we'd give Hyundai a try. She HATED the service she received at Chrysler - and was very worried about what kind of experiences she'd have with Hyundai. I convinced her to "consider" giving it a try - so we went through the motions with a test drive and she loved the vehicle.

We were VERY close to making a deal - and I thought if we were going to do this, I'd create a website called MyHyundaiVeracuzExperience dot com and detail every single aspect of our ownership - from the test drive to various maintenance. If these guys were going to screw around and be *******s, everyone was going to know about it.

Fortunately for us, the SALES experience left such a bad taste in our mouths that we ran over to Lexus and leased her vehicle over there. But I didn't forget about my web site idea.

I thought it might be possible that people besides myself would like a place to submit entries about their dealership experiences - good and bad. Sure, people can do this on forums or on their own blogs - but this would be a central location where anyone could go and do a search to find other people's dealership and brand experiences before they purchase a vehicle themselves.

Am I grasping at straws here or could something like this be useful? You be the judge. Let me know what you think of this idea and if you like it - go ahead and start an account today. Begin logging your experiences and see what you think about the system.

As always, I'm VERY open for suggestions and/or constructive criticism. Please don't be afraid to tell me how you feel or how you think I should be moving forward with this site - if I should at all.

Thank you...

Sal Collaziano
www.cardealer411.com

Playdrv4me
06-16-09, 01:48 PM
Hah! Lexus RX being directly compared with a Hyundai Veracruz.... I *LOVE* it when market pre-conceptions get turned on their head like that. And while I'm disappointed to see the Hyundai sales experience was a disaster, at least the cars are living up to their potential.

Jesda
06-16-09, 04:13 PM
Its hard to top the Lexus purchase/ownership experience. They seem to treat people like human beings (sometimes like royalty).

Let's start with the Royal Gate Chrysler experience (negative, very negative):
http://www.cadillacforums.com/forums/cadillac-forums-lounge-member-introductions/163480-royal-gate-chrysler-dodge-jeep-stalked.html

Followed by Reuther Chrysler (positive):
http://www.cadillacforums.com/forums/cadillac-forums-lounge-member-introductions/162441-mopar-got-another-chance-various-dog.html?highlight=reuther

Lord Cadillac
06-16-09, 04:19 PM
Danielle had to go through a lot to get her 300C fixed when it was having problems - like stalling in the middle of intersection while lightly ON the gas. Nobody cared until she raised hell. And, yes - the Hyundai Veracruz is a really nice Crossover SUV. If it had a Lexus badge on it, it would sell a lot more than it does. Hyundai is a great company but their sales and service people aren't up to par. If they don't fix that soon, they're going to fail miserably at becoming a luxury automobile company.

ted tcb
06-17-09, 11:40 PM
I'd love to read about other people's dealership experiences, either with new purchases or used, smaller dealership stories.
When I bought my used ES300 from a Lexus store, the staff treated my wife and I like royalty .... all for a $10k car!
Every time I visit that Lexus store, the GM treats me so well I'm actually a little bit embarassed.

I happened to be in Toronto one day, and called the GM to inquire about a quick service ... he told me to drop in.
I walked in to the sales area, was escorted to the service manager, who was instructed to fit my car in for quick service,
as I had a long drive back home. I was then escorted to a lounge, fed well and given internet access.
Within 30 minutes, I was escorted to my waiting car .... all this for an 8 year old car.
I felt just as important as the high roller with the new Lexus.

When it came time to buy a used LS430, I genuinely felt bad that this Lexus store didn't have any inventory.
I would've paid their CPO premium just to continue the relationship with people who show concern for your needs.
To me, the real test of a dealership's level of service is how well they treat you after you've taken the car home.

Lord Cadillac
06-17-09, 11:50 PM
I'd love to read about other people's dealership experiences, either with new purchases or used, smaller dealership stories.
When I bought my used ES300 from a Lexus store, the staff treated my wife and I like royalty .... all for a $10k car!
Every time I visit that Lexus store, the GM treats me so well I'm actually a little bit embarassed.

I happened to be in Toronto one day, and called the GM to inquire about a quick service ... he told me to drop in.
I walked in to the sales area, was escorted to the service manager, who was instructed to fit my car in for quick service,
as I had a long drive back home. I was then escorted to a lounge, fed well and given internet access.
Within 30 minutes, I was escorted to my waiting car .... all this for an 8 year old car.
I felt just as important as the high roller with the new Lexus.

When it came time to buy a used LS430, I genuinely felt bad that this Lexus store didn't have any inventory.
I would've paid their CPO premium just to continue the relationship with people who show concern for your needs.
To me, the real test of a dealership's level of service is how well they treat you after you've taken the car home.
Great story. And thank you for your input.. You should give the site a try and start logging your current experiences.. No? :p

Lord Cadillac
06-18-09, 11:45 PM
Could there really be no one with a few minutes to give me a hand testing out the site?

ted tcb
06-19-09, 01:20 AM
Great story. And thank you for your input.. You should give the site a try and start logging your current experiences.. No? :p

I'm in the process of activating an account, so I'll chip in shortly.

By the way, (FYI), when you select a country (Canada), it then prompts
you to select an American state ... no provision for selecting a province.
So, to register, I selected Canada, followed by New York for my state.
No big deal, just adding some input.

Good luck with the site.

CIWS
06-19-09, 09:32 AM
And, yes - the Hyundai Veracruz is a really nice Crossover SUV. If it had a Lexus badge on it, it would sell a lot more than it does. Hyundai is a great company but their sales and service people aren't up to par. If they don't fix that soon, they're going to fail miserably at becoming a luxury automobile company.

If I were you I'd be writing a letter to Hyundai and explain exactly the experience ya'll had.

Sandy
06-19-09, 10:13 AM
In 1993 I ordered & took ownership of my 1993 Sixty Special, which is strictly a "Show Car" ~ The sales depatment was wonderful, no compaints. The Service was likewise, but super dupper expensive! In 1998 they went out of business, after 50 years.
Then I switched to Lincoln, at a nearby mre conveniently located dealership.
The Sales Dept, Parts Dept. and Service Depts. are over the hill fantastic.
They treat me like royality. We have become good friends over the years and I even get invited to their Christmas/Hanukkah annual party. The only non-employee to be there. I am great freinds with 90% of the employees. When I take in my 2003 Town Car for servicing, IF I want to wait for it, it's fine, If it needs more, or they are really busy, I get a new Town Car loaner. If there are NO loaners they drive me home, and pick me up and bring me back to the dealership when my car is readly. It's 18 miles round trip for the driver. I get a telephone call 2 days later to check on my satisfaction.
I am given a full set of new car brochures, every year, for my brochure collection. The closest Cadillac dealer is now 36 miles round trip from me. I went there once with my Sixty Special. They raped me in service.
A trunk lid pull down motor, oil & filter change and State Inspection for $375.00. (and) I had tosit there waiting for 3 hours & 20 minutes!

I like the Chrysler 300 2009 "Heritage Edition" but now the 1,000 they made are all sold, and I could not get one. Regardless i'd be crazy to leave my Ford, Lincoln Dealer. Our 25 Y.O. Son bought a new Mazda (I pleaded with him to Buy American, but it fell on deaf ears. The car is very good, but he had one problem and the H.H.W.H. (Huge Highway Whore House) dealership messed the car up. He had a simple oil leak. They stripped the oil plug's cap and it leaked 2x worse. He took it back & they check it and said it was fine. It continued to leak, and he took it back again. Again they said it was not leaking and the cap was put on correctly. It continued to leak.
I took the import to MY Lincoln dealer. They put her up on the lift and found that the cap they open to let out the old oil, was indeed stripped and they ordered a new one and it came in in 3 days and they put it on correctly, which the import dealership never even tried to do, IMHO. He now gets his Mazda serviced at the Lincoln dealer.
Sal, I wish you well with that Lexus. If I won one, I'd sell it. Hyundai I would not ever look at. Cadillac and/or Lincoln is all I would buy. (Maybe a Mustang GTConvertible, too.) My wife still lOOOks at every 07 to 09 300C. Like the car, hate our closest dealer, terrible service reputation, as they are not big enought to service all the cars they sell. Everything is like a 2 week wait. They sell Dodge, Chrysler & Jeep and they sell CHEAP and therefore they sell ALOT, but the service cannot handle all the cars they sell. They sell 150 units @ month !

Lord Cadillac
06-19-09, 11:40 AM
I'm in the process of activating an account, so I'll chip in shortly.

By the way, (FYI), when you select a country (Canada), it then prompts
you to select an American state ... no provision for selecting a province.
So, to register, I selected Canada, followed by New York for my state.
No big deal, just adding some input.

Good luck with the site.
Thank you very much! State is no longer required until I can get some this taken care of... Oddly enough, I don't see a member account for you.. Did you go through all the motions?

Lord Cadillac
06-19-09, 06:57 PM
At this point in time, it looks as if there could be an issue with the signup process. If anyone has time to just sign up for a blog, please do so and let me know if you encounter any issues.

Thank you...

Destroyer
06-20-09, 03:51 AM
For the most part............dealerships can kiss my ass!. I did buy my '05 RAM Daytona from a dealer but the very first thing out of my mouth when talking to hm was "dont be a dick and we will get along just fine". He wasn't, dealership accepted my low ball offer and all was good. Then came the minor problems I had that were supposed to be covered.................they didn't cover them and tried every trick in the book to get out of them. They did get out of them and that is the last time I deal with dealerships. :bomb:

Lord Cadillac
07-07-09, 01:13 PM
Thank you to all those who tried creating accounts. The issue has been resolved and accounts/blogs can now be created. If anyone would like to take the opportunity to begin logging their dealership experiences at www.cardealer411.com, I'd appreciate it. It should be an interesting experiment...

Thanks again,

Sal C.