I have been trying for a month to get OnStar "personal calling" working in my 2004 CTS. I previously had a 2001 Buick Regal GS and the calling worked flawlessly. If I try to call out with the CTS, after dialing plus a short wait I get a sound like you get when you leave the phone off the hook or I get a voice message telling me they want a calling card number. If I try to place a call to the car I get a message that it has roamed out of the area somehow while sitting in my driveway. I have called and called OnStar and been told every story in the book. Has anyone else had similar trouble or am I unique?

Mine has worked fine. I would suggest a visit to the dealer. Maybe you have a bad cable or connection to the antenna.

Unfortunately it is a 718 mile round trip drive back to the dealer. I am in the electronics racket so I have checked the connections myself. I suspect they have activated the system for Arkansas or Alabama rather than Alaska. They keep telling me they have a technical team working on it. Probably Beavis and Butthead.

I sincerly hope that none of you ever has to endure my experiences with OnStar. Their technical team has had the problem for a week and has yet to contact me. The only way I can get anyone to even talk to me about the problem is to call and be very insistant. No one I've talked to so far has any idea in the world how a cell phone system works. I guess I'll drag out the old Nokia and tell OnStar to stick their system "where the sun don't shine".

I tried calling the 1-800-458-8006 Cadillac customer assistance line. The nice lady there called OnStar and tried leaning on them and eventually got the same results that I have been getting. She couldn't get them to produce a supervisor to talk to, she couldn't talk to the people who are supposed to be working the problem, and she didn't succeed in getting OnStar to call me with any kind of update. She did give them a deadline of Monday beyond which it sounds like heads will roll if they don't get on the ball. I was told by an OnStar troop that it makes a big difference if you own a Cadillac. If that's the case I pity the poor b-----d with a Chevy. It's apparent to me that what has happened is that with the initial atempt at activation they programmed the unit with a bogus "system identification code" which means that it is now an orphan cell phone. You can't call out and you can't call in and none of the other calling functions, even emergency, will function reliably. My guess is that the unit will have to be programmed to factory defaults on the bench and nobody at OnStar wants to admit that they are the cause of it.

Finally got it fixed by complaing long enough and loud enough to get the problem to the attention of a supervisor. The repair took four minutes.

Finally got it fixed by complaing long enough and loud enough to get the problem to the attention of a supervisor. The repair took four minutes.
Glad to hear everything worked out!

4 minutes??? WHat did they do?