: Dealer guys, Warranty changes?



Bigron
01-05-09, 10:25 AM
I just looked that the Cadillac website (http://www.cadillac.com/cadillacjsp/footer/contact_us.jsp?tab=faq) and I beleive the information regarding the bumper to bumper term and mileage length is incorrect for Cadillac in the FAQ in response to "How is the bumper-to-bumper warranty affected by this 100,000-mile/5-year warranty?".

It says: "The bumper-to-bumper New Vehicle Limited Warranty on new Cadillac cars and light-duty trucks remains in effect for three years or 36,000 miles (whichever comes first)."

As well as other areas of the FAQ which state 3 year 36k miles.

I was pretty sure that the Cadillac has a 4 year, 50k mile bumper to bumper hasn't changed

CIWS
01-05-09, 10:30 AM
Links to what you're referencing in the FAQ ?

Bigron
01-05-09, 11:11 AM
Click the words "Cadillac Website" which have an underlined hyperlink in the original post

or

http://www.cadillac.com/cadillacjsp/footer/contact_us.jsp?tab=faq

Cadillac Tony
01-05-09, 12:21 PM
Wow- that's a serious misprint. :doh:

The Cadillac warranty is still 4 years, 50,000 miles (Bumper to Bumper) and 5 year, 100,000 miles (Powertrain, roadside service and loaner car). I'm shooting an email to Cadillac HQ to let them know of the error on the site. Thanks for the heads-up.

Bigron
01-05-09, 12:27 PM
Yeah I sent the site an e-mail as well.
Got to love lazy copy and paste skills.

CIWS
01-05-09, 12:29 PM
Nice find :thumbsup:

Bigron
01-05-09, 05:34 PM
Thank you for contacting Cadillac and your interest in our vehicles. We appreciate
the time you have taken to write us.

We apologize for any confusion. Cadillac vehicles come with a 4-year/50,000-mile
Bumper to Bumper Warranty. We will report the website error to the appropriate
department for their consideration. Thank you for bringing this matter to our
attention.

We can wait to see how long it takes to correct.