: Wrote my cable company a friendly letter.



Jesda
12-06-08, 09:17 PM
Jesda Gulati
912 Peach Hill Ln #207
Chesterfield MO 63017


6 December 2008


Dear Sir/Madam:

I recently received a bill for $161.60. Understand that I will not be paying this amount because you failed to provide the services you are charging me for. Along with multiple cable television outages, you began throttling my internet connection, despite charging me more each month for high-speed 16 megabit service.

I called your customer service and technical support multiple times, dealing with Indians, Americans, and people from who knows where else. A few were great, but most were incompetent, reading from a script and repeating steps I had already taken to try and resolve the issue. I work in information technology and after several hours of troubleshooting I concluded that you were throttling my line.

So, in summary, you are not going to receive my last payment because you failed to uphold your end of our agreement. You did not serve me, and I therefore will not be paying.

If you send my bill to collections, report this on my credit history, or bother me again regarding this issue, I will contact my attorney.

I also owe your company great thanks for showing me the way to AT&T U-Verse. The service is superior, costs less per month, and the staff are knowledgeable Americans.

If you want your cable modem back, you can come to my address and collect it between noon and 5pm any day of the week.


Jesda Gulati


-----------------------


I included this along with the stub from my bill, writing "$0" in the payment amount line.

Destroyer
12-06-08, 10:30 PM
You go boy! :pig:

ejguillot
12-06-08, 11:46 PM
Well written! A fine letter.

thu
12-07-08, 12:12 AM
Should have made them come pick up the cable box outside of business hours.

eyekandyboats.inc
12-07-08, 12:34 AM
nice Jesda. I have done that with my internet... AOL actually.and they fixed the issue so i kept there service. LOL!!

I~LUV~Caddys8792
12-07-08, 04:51 PM
Haha...nice! :cool2:

Spyder
12-07-08, 05:58 PM
...About to do the same with Comcast. they charged me a hundred and sixty two bucks for last months bill...when its supposed to be 32/month for internet and 32/month for tv, no less, no more. I may use yours as a template.

dkozloski
12-07-08, 06:05 PM
...About to do the same with Comcast. they charged me a hundred and sixty two bucks for last months bill...when its supposed to be 32/month for internet and 32/month for tv, no less, no more. I may use yours as a template.
I have some bad news for you. You have to pay every month or they add the arrears to the current month's statement.

codewize
12-08-08, 08:59 AM
Yeah, that letter and $2 might get you a cup of coffee.

It's not worth the paper it's written on.

The Tony Show
12-08-08, 09:23 AM
While I think the letter is very well written, I have to agree with Codewize. I'm sure that somewhere in your contract with them it states that they are not responsible for outages or service limitations, and that those circumstances do not release you from your responsibility to pay your bill.

I agree with your sentiment, but these companies cover things like this in their contracts.

dkozloski
12-08-08, 09:37 AM
Don Quixote tried it first and it didn't work for him either.

gothicaleigh
12-08-08, 09:51 AM
DirecTV ftw! :gothiraspberry:




...well, at least their television service. That Hughes-Net crap they peddle sucks, so I use Comcast for internet (whose television service sucks). A bit from column "A", a bit from column "B"...

Spyder
12-08-08, 10:01 AM
I DESPISE comcast. I have nothing but trouble with them, ever.

BUT, as my only provider, I bitch a lot and when service DOES go out, they actually prorate my bill and will give me one or two or five days off.

Among many serivice problems, this one stands out.

Once I called them because my cable tv was out. It was the day before thanksgiving. They admitted it was their fault (something to do with the wiring or signal or my box or something, forget what) and then they said they didn't have anyone in the area that could come fix it. I just happened to be standing in the kitchen looking out the window to a Comcast van which was parked in front of my house with the two techs inside eating their lunch. A knock on the window and an offer of a beer fixed my problem, but that pretty much turned me off to Comcast forever.

dirt_cheap_fleetwood
12-08-08, 10:48 AM
Comcast sucks. We have DirecTV for television and Comcast for internet. As soon as AT&T gets their new DSL in my area Comcast is goin bye-bye.

gdwriter
12-08-08, 01:15 PM
I consider myself lucky. My small town is served by a non-profit public utility owned by the city and the city next door. It's a fairly new service, and they installed fiber optic lines city wide. I pay $42 a month for basic cable and $30 for Internet. And I've never had a service issue.

dkozloski
12-08-08, 01:28 PM
The local cable TV company is GCI which is an Alaska outfit. The service is good and is via under sea fiber so we don't have satellite delay on the telephones. They've been working for quite a while on fiber to the door and it's supposed to go into service pretty soon with cable TV, internet, and telephone on the same fiber. The only time we have outages is when some jackass contractor digs up the fiber or a fisherman zings the undersea cable.

Spyder
12-08-08, 03:17 PM
Go figure. Get yourself more remote and you get better internet, tv and phone.

dkozloski
12-08-08, 06:10 PM
Go figure. Get yourself more remote and you get better internet, tv and phone.
Even the remote Native villages in Alaska have wideband internet service. If the village has a generator or some other source of power the telco will put in a satellite dish with cable tv and internet.

codewize
12-08-08, 10:33 PM
Exactly. Sorry if I sounded harsh and yes you're letter is well written.


While I think the letter is very well written, I have to agree with Codewize. I'm sure that somewhere in your contract with them it states that they are not responsible for outages or service limitations, and that those circumstances do not release you from your responsibility to pay your bill.

I agree with your sentiment, but these companies cover things like this in their contracts.

Lord Cadillac
12-12-08, 12:55 PM
There's probably also something in the fine print that states they can change the service at any time without letting you know about it.

At any rate - how can you tell when your access is being throttled?

urbanski
12-12-08, 01:25 PM
porn DVDs take weeks to dl insead of minutes

dkozloski
12-12-08, 01:27 PM
There's probably also something in the fine print that states they can change the service at any time without letting you know about it.

At any rate - how can you tell when your access is being throttled?
There are many broadband speed tests available on the internet that will show you the throughput of your particular connection. Choose one that is relatively close to your location so that it's reasonable that you wouldn't be looking at a problem beyond the control of your service provider.

CIWS
12-12-08, 01:35 PM
Nice letter, but they know they have you over a barrel.

My prediction is they will resend a bill and if you don't pay they'll send it to collections and zap your credit. Attorney's cost more than 161.00 per hour.

Outages are covered in your contract, unless they exceed a certain period of time (usually 24 hours), but then it's up to you to contact them to seek compensation via a discounted bill for the month(s) it occurred.

Lord Cadillac
12-12-08, 01:35 PM
I figured downloading movies would probably be the answer. However, I don't do that. And I have a feeling that those broadband speed meter sites wouldn't do me any good because the throttling probably only happens after you download large files.. Would that not be the case?

This probably doesn't concern me because I don't download music or use bit torrent... I'm still curious, however. I use Comcast...

dkozloski
12-12-08, 01:47 PM
My service provider's speed test offers a variety of file sizes to work with and compare.

http://speedtest.gci.net/