: 2001 Catera



smss
11-20-07, 11:46 PM
Like most catera owners I love my car BUT... everything that could go wrong did with this car. My complaint is that my warranty expired on 7/11/07. On 7/10/07 it was at the dealer for low oil pressure. oil light on. The dealer added 1/2 qt. oil and sent me on my way. This was at 72146 miles. Check engine light,coolant light were on at 60,366 miles. Engine light on, no power on hills 58,947 miles. Oil light on at 51,613 miles. Radiator light at 41,980. The comments were: can't duplicate customer concern. Other items are headlight wiring assembly replaced 3-4 times. List is long so I'll stop here. PROBLEM: On Nov. 9 at 76,784 miles engine had noise- currently at Cadillac dealer with blown engine!!!! Cadillac rep wants engine pulled at my expense (quoted $1000.00) to inspect. Service mgr. says its probably the oil pump, car had been at an independent shop prior to towing to cadillac and they say same thing. ( I had already paid them $550.00 to inspect engine before Cadillac wanted it towed to their dealer)Said problem didn't happen in last 5,000 miles. Been going on for awhile. Told by Cad. service mgr. that cadillac most probably wouldn't cover anything on my car even though its only 4K miles out of warranty and had been in for oil problems previously. Also told since parts are hard to come by, I should just take the loss. I bought car used from a cadillac dealer and still owe on it, so just dumping the car is not feasible. Dealer said repairs would be about $7K and if Cadillac did anything it would be less than 1/2. Dealer said they would be happy to sell me a new car. I feel Cadillac should cover all expenses on this car since it was brought in during warranty period and nothing was done. At this point I will not even consider a GM vehicle and we need to buy 3 cars in the next 2-3 months in our family. I LOVE my catera and would like to have it repaired and hopefully Cadillac will take care of me and do the right thing.

Rolex
11-21-07, 03:25 PM
Catera = http://www.ar15.com/images/smilies/icon_smile_dead.gif (javascript:insertText('[XX(]');)http://www.ar15.com/images/smilies/icon_smile_dead.gif (javascript:insertText('[XX(]');)

Used Catera = http://www.ar15.com/images/smilies/icon_smile_dead.gif (javascript:insertText('[XX(]');)http://www.ar15.com/images/smilies/icon_smile_dead.gif (javascript:insertText('[XX(]');)http://www.ar15.com/images/smilies/icon_smile_dead.gif (javascript:insertText('[XX(]');)http://www.ar15.com/images/smilies/icon_smile_dead.gif (javascript:insertText('[XX(]');)

I am always amazed at people who buy worn out, used Cadillacs, with shiny paint and have some expectation from GM to fix a third owner, clunker vehicle that's way out of factory warranty. Is there any company anywhere that does free repairs on items out of warranty? I'm even more amazed at the vast number of people who find this place to gripe about the poor quality of their used third owner Cadillac. :rolleyes: If they'd have bothered to come here and research before buying we'd have saved most of them lots of heartache.

Your expectations are unreasonable. You should have purchased the 100k extended waranty instead of going the cheap route buying the less expensive one. If I were to buy a Catera I would want all the warranty money could possibly buy.

Since you've sworn off GM, when you go buy a used Toyota or Nissan or whatever, I suggest you have a third party certified mechanic inspect the vehicle thoroughly to protect yourself. Since you are able to use the internet I also suggest you research the make and model before you buy. All makes have their black sheep models that are known to be high maintenance.

Live and learn.

Rolex
11-21-07, 03:30 PM
Z06 Bird said it best:


I want to understand your situation.

1. You are computer-literate enough to go to internet and solicit for a class action lawsuit.
2. You obvious have the ability to be an educated consumer.
3. When you typed in 1998 Catera problems, you saw over 61,000 hits.
4. When you scanned the first 6 titles, you saw words like "Worst car ... I have ever....
5. If you typed in Catera problems, you saw over 100,000 hits.
6. If you type in Catera, you saw about half a million hits.

7. Somehow, these 600,000 + hits did not give you a clue about potential problems.
8. OK.
9. Judge Judy would be proud of you; maybe she has an opening for an intern.
10. You bought the car used--with what kind of a warranty?
11. Which dealership did you buy it from?
12. How much do you hate me?

Not pointing any fingers, man; but someone dropped the ball.
13. Now I must congratulate you on supporting the economy by attempting to start a class action.
14. If you win, the plantiffs' attorney will split millions.
15. You and I will get a non-transferable gift certificate of perhaps $5.00 to be used at any Cadillac dealer on any new Cadillac.
16. Thank you.

Can we do this again sometime?


2. In the meantime, you buy a Catera. You did not say how much research you did related to the Catera.

smss
11-25-07, 01:29 AM
Sarcasm is not appreciated. I am not 3rd owner and I did buy a certified vehicle with the extended warranty which was 72 months or 100,000 miles. So yeah, I paid for my warranty and expected it to cover my car. I just happened to hit the 72 month mark. When I bought my car a majority of these problems were not known or listed. Also, the vehicle was brought in to dealer UNDER WARRANTY with loss of engine power up hills, oil pressure light and oil lights on. Nothing was done by dealer - but add 1/2 qt of oil. Any new suggestions?

Rolex
11-30-07, 09:54 AM
Sarcasm? :hmm:

If you weren't satisfied with the dealer's repair work, you had a duty to find a better dealer and get the repairs done while the vehicle was still under warranty. You failed to do that, and you want GM to fix your problems now...for free?

Do better next time. That's my suggestion.

nerdifiedgeek
12-13-07, 03:54 PM
Sorry but I have to agree with the poster, everyone knows the Catera was a huge mistake, the makers I think showed own up to the car they made. When a Cadillac is rated 2.7/5 on reliability on kelly blue book, something is wrong there. Whether warrantied or not know one would expect such an unreliable car from Cadillac

cadillacricket
12-19-07, 02:36 PM
Shame on all of you posters for coming down on someone for making a mistake... Have you ever made one? I have... I would hate to be kicked when I was down for it though... I thought SMSS was posting in the "Open letters to Coporate, Talk to Cadillac Executives" section... And if you guys are executives of my brand you should be really ashamed of talking to a certified used owner like that...

SMSS:
I understand your concerns, and am sorry to hear that you are getting the run around on your problem. Remember cars aren't perfect and neither are car companies.. I believe that even Cadillac has admitted to some mistakes on the Catera.. As a matter of FACT, every used Catera I have ever had my hands on has had problems throughout it's life, and was usually the last vehicle I would sell that family.. I wish you luck, remember you catch more flies with honey (seems like you are being reasonable enough in your post, considering your issues)

My advice is to cut your losses on the Catera.. Find a Model you like and do alot of research befor you buy it... But please don't count GM out because you were unlucky enough to buy a mistake car....

Rolex
12-19-07, 09:16 PM
Shame on all of you posters for coming down on someone for making a mistake... Have you ever made one? I have... I would hate to be kicked when I was down for it though... I thought SMSS was posting in the "Open letters to Coporate, Talk to Cadillac Executives" section... And if you guys are executives of my brand you should be really ashamed of talking to a certified used owner like that....


:bigroll:

This user bears some responsibility here for not doing his homework. If I'm critical it's because I've been around long enough to see people come here demanding GM fix their defective (third owner) used car for free, "because it's a Cadillac." If your expectations are realistic you get a sympathetic ear. If you're hear with fantastic demands or just to bash on GM/Cadillac you get what you give. :thepan:

cadillacricket
12-19-07, 09:42 PM
:bigroll:

This user bears some responsibility here for not doing his homework. If I'm critical it's because I've been around long enough to see people come here demanding GM fix their defective (third owner) used car for free, "because it's a Cadillac." If your expectations are realistic you get a sympathetic ear. If you're hear with fantastic demands or just to bash on GM/Cadillac you get what you give. :thepan:

I agree with you, and won't comment further on this thread because I don't want to hijack the post... You may notice in my response to SMSS that I addressed our concerns with a little tact.. It would have helped if SMSS had mentioned that the car was under the CPO warranty.. But no one is perfect..

As I told SMSS, you attract more flies with honey... :)

Point is that if SMSS really was literally days out of warranty and within the mileage range.. And the car had been in numerous time for the same problem.. I would have to talk to my warranty manager, but I would think GM would cover that..

Again, I agree that sometimes it's insane the damands that people have just because their 10 year old car is "A Cadillac!".. But everyone deserves a chance to voice their opinion...

Good Luck SMSS...

BTW, Was the selling dealer the original dealer? Were service records maintained at that dealer? Have you had a heart to heart with the warranty manager?

Rolex
03-05-08, 09:44 AM
I agree with you, and won't comment further on this thread because I don't want to hijack the post...

Good.

Catera owners here love their cars. But if you read through the Catera forum you will see they wouldn't recommend you buy a Catera. That makes a strong statement when people who own the car and LOVE it, steer you away from buying it. Next time do the research before you buy so you don't get surprised. It's a car that needs an owner willing to put up with frequent repairs and the high cost associated with them.

Katshot
03-14-08, 10:47 AM
Could be me but I thought the whole point of this forum was to post comments to Cadillac. IMO, the membership has no business getting involved. If the member posted his "issues" in the other open forums, that would be different, but this area is specifically meant for member to corporate communication.
Rolex,
As a "super moderator" you should know better.

smss
03-15-08, 03:39 AM
I had a PM to this but couldn't reply due to not enough posts so I'll answer question here. Cadillac has done absolutely nothing. O.K. Just by word of mouth they have lost numerous sales when people have been told of our experience. Will not buy GM. In fact, just bought 2 hyundai's today as commuter cars. Buying a BMW next week for personal use. Cadillac could have had a repeat customer, not happening now. Problem has been sent to Calif. Bureau of Auto. Repair. They are very interested in this as they say they have had numerous complaints of same type.

Rolex
03-16-08, 10:14 PM
Could be me but I thought the whole point of this forum was to post comments to Cadillac. IMO, the membership has no business getting involved. If the member posted his "issues" in the other open forums, that would be different, but this area is specifically meant for member to corporate communication.
Rolex,
As a "super moderator" you should know better.

I haven't insulted this member in any way. I'm entitled to post my opinion just like every other member here. Get over it. :bigroll:

Katshot
03-17-08, 02:38 PM
I had a PM to this but couldn't reply due to not enough posts so I'll answer question here. Cadillac has done absolutely nothing. O.K. Just by word of mouth they have lost numerous sales when people have been told of our experience. Will not buy GM. In fact, just bought 2 hyundai's today as commuter cars. Buying a BMW next week for personal use. Cadillac could have had a repeat customer, not happening now. Problem has been sent to Calif. Bureau of Auto. Repair. They are very interested in this as they say they have had numerous complaints of same type.

That was me that PM'd you. Thanks for finding a way to get back to me. Sorry you had a such problems with your car. Not totally unlike the issues that Cadillac customers dealt with in years past though. You make a valid point that Cadillac realizes all too well. They are still trying to regain respect from the days of:

1. V8-6-4 engines
2. 350 Diesel engines
3. HT4100 engines
4. T440 trans.
5. Northstar engines
6. Cimmaron
7. Catera

And the list goes on.
PS - Also sorry that you had to get blasted here for using the forum as it's designed to be used.

Rolex
03-17-08, 11:14 PM
:bigroll: Insisting a manufacturer fix an out of warranty vehicle always gets you blasted. That anyone would side with such a person defies reason. ;) Just my humble opinion.

Katshot
03-18-08, 09:28 AM
:bigroll: Insisting a manufacturer fix an out of warranty vehicle always gets you blasted. That anyone would side with such a person defies reason. ;) Just my humble opinion.

#1: ANY statement here, made in good-faith, intended for "Cadillac Corporate", should not get you blasted here. That's what this forum is for. Other members should feel free to be "helpful" maybe but to "blast" members simply because you don't agree with them is ridiculous and will only make members less likely to post here. Bottom line, you might as well shut the forum down because members will no longer feel free to voice their opinions if they know they will come under fire from other members.
#2:If you read his original post, he stated that the dealer sent him on his way while the car WAS still under warranty, then once it was OFF warranty and the car broke-down, they are trying to deny any coverage. I've been in this same exact situation MANY times and at the very least, GM should do a "good-faith" claim for the owner.
#3: There's NOTHING "humble" about your opinions here.

Rolex
03-18-08, 08:35 PM
#1: ANY statement here, made in good-faith, intended for "Cadillac Corporate", should not get you blasted here. That's what this forum is for.

Sorry pal but some posts are just too radical not to be called out. And I know full well what this forum is here for. I feel genuinely sorry for the OP's bad luck, but his presentation here is "I'm pissed off at GM ad Cadillac." The dealer screwed him over, not GM or Cadillac. And IMO if he, like many others, had done some research about the Catera he'd have saved himself a lot of heartache. Those cars (especially 2nd and 3rd owner) are a spider's web. The one thing you got right was that the Catera is one of GM's turds. Did they lose respect with that car, sure. Should Gm fix Cateras for free? :tisk:


Bottom line, you might as well shut the forum down because members will no longer feel free to voice their opinions if they know they will come under fire from other members.


The beauty of this place is everybody is entitled to post their opinions, experiences, whatever. But remember you leave yourself open to opinion and interpretation by a diverse group of people. It's improbable that every user registered here will always "see it your way." When people disagree with you, they have every right to respectfully post their own opinions. That includes mods, Smods, and Admins. IMO you are out of line trying to reprimand me for posting my opinion. Right or wrong, they're just my opinions.



#2:If you read his original post, he stated that the dealer sent him on his way while the car WAS still under warranty, then once it was OFF warranty and the car broke-down, they are trying to deny any coverage. I've been in this same exact situation MANY times and at the very least, GM should do a "good-faith" claim for the owner.


One of the universal insults is the idea that I don't know how to read, or you assume that I just didn't read the post. I read a hell of a lot more then I post my friend. If the problem is with the dealer's service department then why swear off GM/Cadillac?


At this point I will not even consider a GM vehicle and we need to buy 3 cars in the next 2-3 months in our family.


Cadillac has done absolutely nothing. O.K. Just by word of mouth they have lost numerous sales when people have been told of our experience. Will not buy GM. In fact, just bought 2 hyundai's today as commuter cars. Buying a BMW next week for personal use.

Gm hatin' on a GM forum.




#3: There's NOTHING "humble" about your opinions here.

Good to know you're not alone I suppose?

Richard A. Coyle
05-10-08, 01:08 PM
I too think you are way too harsh.

I too have seen people not take care of problems under warrntee, and push you out the door in the hope it will last a little longer pass the warrntee, and that sounds like what the dealer did.

I too feel that as he had the problem show up and had complaints of the oil problem in time, then they should FINISH the repairs they started with the one QT of oil.

It is on record.

You sound like a imployee of GM and a hard liner too, hope you never have such a problem, you should be treaded as you have treated people here.

Rich




Sorry pal but some posts are just too radical not to be called out. And I know full well what this forum is here for. I feel genuinely sorry for the OP's bad luck, but his presentation here is "I'm pissed off at GM ad Cadillac." The dealer screwed him over, not GM or Cadillac. And IMO if he, like many others, had done some research about the Catera he'd have saved himself a lot of heartache. Those cars (especially 2nd and 3rd owner) are a spider's web. The one thing you got right was that the Catera is one of GM's turds. Did they lose respect with that car, sure. Should Gm fix Cateras for free? :tisk:



The beauty of this place is everybody is entitled to post their opinions, experiences, whatever. But remember you leave yourself open to opinion and interpretation by a diverse group of people. It's improbable that every user registered here will always "see it your way." When people disagree with you, they have every right to respectfully post their own opinions. That includes mods, Smods, and Admins. IMO you are out of line trying to reprimand me for posting my opinion. Right or wrong, they're just my opinions.



One of the universal insults is the idea that I don't know how to read, or you assume that I just didn't read the post. I read a hell of a lot more then I post my friend. If the problem is with the dealer's service department then why swear off GM/Cadillac?





Gm hatin' on a GM forum.




Good to know you're not alone I suppose?

Rolex
05-13-08, 05:11 AM
I too think you are way too harsh.

I too have seen people not take care of problems under warrntee, and push you out the door in the hope it will last a little longer pass the warrntee, and that sounds like what the dealer did.

I too feel that as he had the problem show up and had complaints of the oil problem in time, then they should FINISH the repairs they started with the one QT of oil.

It is on record.

You sound like a imployee of GM and a hard liner too, hope you never have such a problem, you should be treaded as you have treated people here.

Rich

Thanks for your opinion Dick. I probably am too harsh.

I'm not a GM "imployee" and I've owned vehicles in the past that were POS lemons. I've had to deal with rude service people who refuse to fix persistent problems. I've even been pushed out the door with lots of oil and grease on failing parts to keep them from squealing. When that happened I took my vehicle to a different dealer and got better treatment. Problem solved.

I agree that I was hard on the guy, but reading people trashing on Cadillac because they buy a used and well worn Cadillac gets very old. You and I don't know if the dealer pushed this car out the door or not. We only know what the OP tells us, and he's looking for vengeance. Again, IMO the OP could have found a different dealer if he wasn't satisfied with the work done. He admitted to getting a second opinion at an independent shop after the fact, which did him no good.

I give sympathy where I believe it's due. Either way I feel for the OP's poor circumstances, but they weren't caused entirely by GM. YMMV. At any rate I wish the OP the very best with his new vehicles.

Catera Mike
06-29-08, 11:27 PM
I've had similar issuses with my catera and envoy coming right out of warranty & shortly being out of warranty.
In both cases I contacted Cadillac and GMC directly and they were super. The Cadillac dealership was driving me crazy, never really fixing the problems and making me return or denying that there was a problem. I called Cadillac directly and they sent me to a different dealership which fixed the problems that I notified them of at that time. Cadillac suggested switching cars & they gave me a $2,500 rebate toward the purchase of a new GM, plus 3 years of oil changes on the new vehicle - the Envoy. I did keep the Catera and sold a 2 door as we needed another 4 door.
On the Envoy the dealership couldn't duplicate the problems and I had to keep on bringing the suv back when they reoccurred. Sometimes they said that the problem was fixed and then it would reoccur again. Both big and small problems. Anyhow, I called GMC and told them that I had various problems and that my warranty just ended and that the problems haven't been fixed to my satisfaction as they keep on reoccuring. Some seasonal problems, ie. auto car start doesn't work on coldest days, when needed the most. Not possible to duplicate problem in the spring & summer. The rep at GMC took extensive notes and asked how I felt that the situations should be handled. The rep asked if I wanted all parts on the Envoy to be replaced. I said that I would be satisfied if all of the previous problems be noted and if any of those specific problems need fixing they take care of it. For example, the car starter will be looked at again this coming winter and be covered. IF A PART IS REPLACED IT IS COVERED FOR AN ADDITIONAL 6 MONTHS AFTER SERVICE, even if it's after the warranty end date. But I needed it to be covered in 9 months time or longer.
About going to another dealership for repair, I contacted a closer dealership than the one I go to and they said that since I didn't buy the car from them it would be a 4 to 6 week wait before they would take me in. Otherwise, the next closest dealership is over an hour away, so I'm staying with this dealer for now.

For me, the Cadillac and GMC customer service areas have been very helpful. I found that if you calmly and clearly state what the problem is and tell them what you feel a proper resolution is they'll try their best to rectify the problem. In the case of the thread starter his problem was back in Nov '07, I'm not certain if any of my experience will be helpful at this point, but hopefully for the next person it will.

dkozloski
07-09-08, 03:34 AM
For the last fifty or more years I've operated my cars with the assumption that a car six or more years old has no value. If it blows up on the road you take the plates off of it and walk away. Such refugees from the wrecking yard should be left to those that have the skills and facilities to do their own repairs. There are many reliable old cars but like Forrest Gump said; it's like a box of chocolates, you never know what you're going to get. There has to be a reason beyond altruism for somebody, especially a dealer, to offer you a real deal on a "mature" luxury car especially one known to be problematic. It might just be that he wants it off the lot and out of his hair. The meer fact that you bought the car was sufficient proof to him that you were not a sophisticated customer. He wrote you off as a return customer the day you drove it off the lot. You pay your money and take your chances when you go bottom feeding.