For those who don't know (the few of you out there lol) I am a service runner at a Chevrolet dealership. I work 40 hours a week basically being a valet of sorts; moving cars around the service area, running cars thru the wash from time to time, etc etc. Well I started this job back in July, and last fall, my boss asked me if I'd like to be a service writer in the future. I said sure and did some online training classes thru GM, and I knew sometime in the future they'd have me apprentice a writer. Well the time has come! I start next Wednesday, 5/2/07.

I'll still work 9:30-6 T-F, 8-4 on Saturdays, but from time to time they'll need me to work more hours, which'll probably be the full 7-6 shift.:eek:
I get a switch from wages to salary, a pay increase from $1475 a month to a low of $1800 a month, and a high of $2800 a month if all our service requirements are met (CSI, hours per RO, effective labor rate), my boss said that 90% of the time we meet or exceed all three requirements, so my increase in earnings will nearly double!! :D :D

And after a while, I'll become an official service writer, working 55 hours a week.

I'm so excited!!! I figure with this large pay increase, I should be movin' out relatively soon. And maybe, just maybe, I can get another car a while down the road. Something big, something old. :D:D :D


Life is sweet.

Whoa, NICE gig!!!

I saw the note on facebook, good stuff.

Congrats man!

Sweeeeet. Buy ME a caddy now! :)

That's great news! I'm sure you've earned it and will make one hell of a good service writer. Congratulations!

Rule #1, write down what the customer tells you on the repair order!
The thing that bothers me the most with the average service advisor is that after a while they start to get lazy and write what they think the customer wants fixed instead of writing what the customer said, and it ALWAYS causes problems.

As an example I had a customer come in a long time ago (when I worked in another shop of course ;) ) and the advisor wrote "check battery".
I checked the battery and it was fine so I backed it out.
Then the advisor asked if I found out why the customer was having problems starting his car. I looked it him and said, "no, because the RO said check battery so I did and it is fine.".

Oh and don't fall into the trap of lying to your customers to make them happy. That is a big one too. I have seen a lot of writers go down that path. They start lying so much they can't remember what is the truth. All the customers I have ever dealt with can accept the truth, no matter how bad it is. The truth always comes out anyway and then you look like a fool for having lied in the first place.

Those are the two biggest tips I can offer you based on my 13 years (maybe more by now).

Oh... and GOOD LUCK!

Congrats!

Holy smokes, congratulations buddy! This is awesome, I didn't think it would be so soon.

Something big, something old.

something CADILLAC!!!

congrats balla

Congrats man!

Be careful with the salary situation. Companies like fixed salaries because they can get more hours for the same pay from their workers. I'm salaried but I can still get overtime under our contract.

Yeah, I'd like to avoid salary as much as possible.... I like getting paid for what I work.

:woohoo: congrats on the promotion. Personally I enjoy being on salary and not being accountable to the clock. But either way it's good to get paid. :thumbsup:

Rule #1, write down what the customer tells you on the repair order!
The thing that bothers me the most with the average service advisor is that after a while they start to get lazy and write what they think the customer wants fixed instead of writing what the customer said, and it ALWAYS causes problems.

As an example I had a customer come in a long time ago (when I worked in another shop of course ;) ) and the advisor wrote "check battery".
I checked the battery and it was fine so I backed it out.
Then the advisor asked if I found out why the customer was having problems starting his car. I looked it him and said, "no, because the RO said check battery so I did and it is fine.".

Oh and don't fall into the trap of lying to your customers to make them happy. That is a big one too. I have seen a lot of writers go down that path. They start lying so much they can't remember what is the truth. All the customers I have ever dealt with can accept the truth, no matter how bad it is. The truth always comes out anyway and then you look like a fool for having lied in the first place.

Those are the two biggest tips I can offer you based on my 13 years (maybe more by now).

Oh... and GOOD LUCK!Excellent advice. Trust the voice of experience.

:woohoo: congrats on the promotion. Personally I enjoy being on salary and not being accountable to the clock. But either way it's good to get paid. :thumbsup:

I'm not absolutely certain whether its a state law here in Joisey, or something out of the NLRB, but here's what I understand about 'salaried' employees (if I'm talking out my azz, correct me..)

If you are required to be 'on duty' between a certain set of hours, say 8 to 4 every day, then any time 'on duty' over 40 hours per week MUST be paid overtime, according to an hourly rate of { your annual salary } / 52 / 40

Being on salary is a two-way street - they can't bitch at you for strolling in at 9:05 AM, but by the same token, it's expected that you won't just down tools and skedaddle every day at exactly 5:00PM

However, allow me if you please to offer this one little tidbit - you could work 65 hours a week, stay late every night, come on on Saturdays, and bring the boss freakin' donuts every day, but when push comes to shove and they have to "reduce personnel costs", it won't matter one bit - they'll use either seniority or salary to decide who gets the boot. When the time comes for layoffs, the bean counters don't care how many hours you worked. All they care about is how far down (or UP) the ladder you are, and how much can they save by laying you off.

I went through three RIFs in 18 months, the first one from a job I had for 17 years and had gotten 16 "Exemplary" reviews in a row. But I was the oldest, highest paid, and whitest male on staff when they reduced. So don't kill yourself working 60 hours a week. The problem is, the person whom your hard work benefits most probably is NOT going to be the one doing the firing, or making the decisions.

Other than that, congrats and good luck. Be the best you can.

Congratulations, hope it works out.

55 hours a week!?!? I bitch and moan if i have to put in 30 hours. Though that is cooking.When i worked at the auction,40 hours was fun.

As if you probably wouldn't already, take ewill3rd's advice to heart, and this should be a really good move. It's all just about treating the customer as well as you possibly can, and being even more sure to listen to what they're there for and recording it in DETAIL. Luckily, that's something I take for granted with our one local GM dealer's service, and they've yet to disappoint.

Good for you! Great to hear someone excited about their job....
not too often you come across that.

Congrades. Now that you will be making more money you can afford to fix a blown headgasket.:histeric: Get your Caddy.:thumbsup:

Congrades. Now that you will be making more money you can afford to fix a blown headgasket.:histeric: Get your Caddy.:thumbsup:

something CADILLAC!!!

congrats balla



Thanks!!! There are a number of Caddys I'd like to get ('77-'78 Biarritz, 75-76 Coupe deVille, 75-76 Fleetwood Brougham, 1979 anything (except Seville) 1980-84 Fleetwood Brougham/deVille (especially coupe), 1979-85 Eldorado, etc etc. I want something old, something big, something opulent. I want a car that'll only be driven on the nice summer days, never in rain or snow. Originially, when I was 14-15 and I first wanted a Cadillac, I wanted something from that era, something HUGE, but my parents said no. Now that I'm doing a job that's actually a career, I can hopefully afford to have an apartment, a daily driver (still my '92) and a toy.


But of all those cars I've mentioned, they take a backseat to one car I've specifically had my eye on since I was about 17.....The Mark IV. If I found one with the right colors and options, for the right price, there probably isn't a damn car that I would take over it. This is my dream car, and it's coming to the point where's it somewhat realistic to own it. Thankfully, prices on these things are dirt cheap, and I can't imagine it would be too expensive to own, except for the gas! :eek: But thankfully, this wouldn't be a daily driver for the most part, just something to drive when the weather is especially nice.

I'd want one just like this... triple white, great condition, no rust. I don't wanna "restore" it or have to deal with a bunch of problems. Obviously, a specific year isn't gonna make or break a deal, but I guess I'd prefer one from '72 or '75, but they're all pretty damn good, except for '73, I don't like the one large bumper up front and the normal sized one out back.
http://i4.ebayimg.com/01/i/000/9b/42/215e_1_sbl.JPG
http://i15.ebayimg.com/07/i/000/9b/42/2463_1_sbl.JPG
That is a 1975.







Rule #1, write down what the customer tells you on the repair order!
The thing that bothers me the most with the average service advisor is that after a while they start to get lazy and write what they think the customer wants fixed instead of writing what the customer said, and it ALWAYS causes problems.




Yeah, I was in an IDL today, the topic was "essentials for writing service" and that was one of the first things they said. Write the customer's specific complaints down, not what you think it is, and DO NOT DIAGNOSE THE PROBLEM on the drive! Because if you're wrong, then you look like a moron and you lose their trust, not to mention the mechanic's time for diagnosis. Another thing I was taught (and told again by the mechanics) was ask the customer a lot of open ended questions about the problem (who, what, where, when and how), have a detailed explanation of what's wrong and be able to point out to the tech where the problem is.

Congrats!!!!!!!!!

Man will you hate the public soon!

I feel sorry for my service writer guy,stressfull job.That poor guy is sucking boils all day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!

I hope you got big shoulders too... because everyone will blame everything on you! :D

I'd love to do it myself actually but I don't like working those long hours they make the writers work and I get freaky when dealing with really irritated customers.
Although... sometimes the writers are what set customers off ;)

Customer service is kinda in my blood.... I've done it alot in the past and don't mind it. Yeah there are always going to be people that are pissed at the world.... but when you help someone and hey weren't expecting it, or just happy to have whatever it is they needed, done..... its a great feeling :)

Congrats..and good luck. It's a hectic job.

Just wanted to add to what ewill3rd mentioned.

Try and be as reachable by the tech as you can, as much as you can during the day. They will appreciate a writer who is prompt, and quick to return phone calls or emails regarding vehicles....ESPECIALLY when it comes to estimates for cash work. Nothing I hate more than sending an email at 2:00 for pads & rotors and then not getting a response till 4:00, even though the customer called and approved the job at 3:00. Having the writer neglect to tell me the customer said "ok" just cost me 2 hours I could have spent doing some gravy work. Techs HATE that stuff.

Also...you will get blamed for many, many things. I have blamed a few writer for crap myself but hay....they're not the one's elbow deep in a hot engine bay. Sh**ty way to look at it, but that's how a lot of techs feel and when it happens....just let it slide. They'll get theirs when a VIP shows up in their bay.

Listen and soak up as much info as you can. Learn all you can about the product so you can solve simple problems keeping you, the customer, and the techs happy. For example, don't be like one writer we have who'll send a car in with Satellite radio with a customer complaint that says, "When turned on and Satellite selected, (Acquiring Signal) is displayed sometimes for a brief second before it starts to work". Well yeah, the Satellites orbit thousand of miles above the earth...not like it's sitting on the hill next to you. It might take some time to find it. Don't be that guy...we hate that guy. It's stupid stuff like that, floor mats, and crap that can be taken care of before the car even enters the shop.


Anyway...just a few thoughts on what I've seen as a tech, having dealt with good writers, and writer that should just quit they suck so bad. I'm sure you'll do just find once you get the hang of it.

As a former dealer I can assure you that, ewill3rd and danbuc just gave you some great advice.

DON'T fight with the techs, make sure you get along with em, that is just crucial. If you piss them off they can bury you, otoh, take care of them, do the right thing and they will save your butt.

Nice call on the Mk IV.. just save up and buy a cherry one, I leanred the hard way with a '73 Marquis.. parts can be tough to find, expensive AND they cost a fortune to make nice and you'll be hopelessly buried in it. They are starting to pick up in value too.

Never make a promise you can't deliver on. Try to make the time estimates a little long. The customer will be pleasantly surprised when you can tell them the work is done early. Try to inform the customer as soon as the deal goes sour. They really get mad when they come in to pick up their car and you tell them it won't be ready for a week because you have no/wrong parts and they're stranded. Nobody falls for the story that somebody was supposed to work on the car over the weekend and then their grandmother died. How can you tell a service writer is lying? His lips are moving.

For those who don't know (the few of you out there lol) I am a service runner at a Chevrolet dealership. I work 40 hours a week basically being a valet of sorts; moving cars around the service area, running cars thru the wash from time to time, etc etc. Well I started this job back in July, and last fall, my boss asked me if I'd like to be a service writer in the future. I said sure and did some online training classes thru GM, and I knew sometime in the future they'd have me apprentice a writer. Well the time has come! I start next Wednesday, 5/2/07.

I'll still work 9:30-6 T-F, 8-4 on Saturdays, but from time to time they'll need me to work more hours, which'll probably be the full 7-6 shift.:eek:
I get a switch from wages to salary, a pay increase from $1475 a month to a low of $1800 a month, and a high of $2800 a month if all our service requirements are met (CSI, hours per RO, effective labor rate), my boss said that 90% of the time we meet or exceed all three requirements, so my increase in earnings will nearly double!! :D :D

And after a while, I'll become an official service writer, working 55 hours a week.

I'm so excited!!! I figure with this large pay increase, I should be movin' out relatively soon. And maybe, just maybe, I can get another car a while down the road. Something big, something old. :D:D :D


Life is sweet.

congrats dude ...just got me a raise that roughly doubles my pay ....this dealership life aint bad ....happiest i been at a job in years

http://www.q45.org/gallery/d/5354-1/mccoysmiles.jpg

That video clip didn't work Jesda, unless you only wanted to show a picture of that actor (can't remember his name) with a big shit eatin' grin on his face.

That video clip didn't work Jesda, unless you only wanted to show a picture of that actor (can't remember his name) with a big shit eatin' grin on his face.

It's just a screenshot. Sam Waterson

Congrats Chad!! :D

Its worse than a grin. Its the ugliest smile I've ever seen. But you can rest assured that Jack McCoy shares your joy!

Sweet and to top it off, a good friend of mine from high school is applying for my old job...except he's got seven (7) speeding tickets on his record (one for doing 150 in a 45 LOL) so maybe his chances aren't the best, but I'm sure I can give my boss some good feedback on him.


And.....

One of the writers I work with is a ladies man. He used to own this pizza place and had this girl working for him, and she is smoking. Anyways he's like her "automotive hook up" of sorts, even though she's got a Scion. So she comes in from time to time, and he introduced me to her and now whenever she comes in she talks to me and stuff....like a friend/loyal customer. So last time she comes in I ask her out, she says something like "not now, I just got out of a real bad relationship..need some freedom for a while, but maybe later" So I found out last time that she works in a clothing store at the Mall of America (Express), so I told her when she came in yesterday that I needed some clothes and I'd stop by when she was working. She said that was totally cool and when I come down, ask for her. Awesome. Atleast she's got some interest in me, let's see where this goes...

Sweet and to top it off, a good friend of mine from high school is applying for my old job...except he's got seven (7) speeding tickets on his record (one for doing 150 in a 45 LOL) so maybe his chances aren't the best, but I'm sure I can give my boss some good feedback on him.


And.....

One of the writers I work with is a ladies man. He used to own this pizza place and had this girl working for him, and she is smoking. Anyways he's like her "automotive hook up" of sorts, even though she's got a Scion. So she comes in from time to time, and he introduced me to her and now whenever she comes in she talks to me and stuff....like a friend/loyal customer. So last time she comes in I ask her out, she says something like "not now, I just got out of a real bad relationship..need some freedom for a while, but maybe later" So I found out last time that she works in a clothing store at the Mall of America (Express), so I told her when she came in yesterday that I needed some clothes and I'd stop by when she was working. She said that was totally cool and when I come down, ask for her. Awesome. Atleast she's got some interest in me, let's see where this goes...


Best of luck dude. Hope things go your way. Im kinda going through a similar thing.Well,actually its not that similar,a little more involved and emo and dumb and stupid and blah blah blah... Ehhhh

except he's got seven (7) speeding tickets on his record (one for doing 150 in a 45 LOL)

Oh man...his chances are basically 0.000000000000000000197% at best. Your dealer will never be able to insure him.


On that note, congrats on the possible future hook-up. Sounds like everything is coming together quite nicely for ya. :highfive:

Oh man...his chances are basically 0.000000000000000000197% at best. Your dealer will never be able to insure him.


On that note, congrats on the possible future hook-up. Sounds like everything is coming together quite nicely for ya. :highfive:


Thanks!! Regarding my friend, that 150 in a 45 was like three years ago (16 years old in his daddy's C5 Corvette, what else would you think?) I was talking to him last night about this, and he says his most recent speeding tickets were all 10-15 mph over the limit, no biggie really, but ya gotta remember his '89 Mustang is like 408 cid, and as he says, it's an honest 11 second car. I don't know much info other than that, but he's always had fast cars.

Chad, spank her ass :angel:

Chad, spank her ass :angel:




"Take it to the Car Wash.....you know....Air Dry that shit...."



If it's been over three years, they might be a little lenient on him then. I know with techs, one ticket on your record is enough to cost you your job in some cases. I guess maybe there a little less worried with lot attendants and what not. Hopefully he gets the job, didn't mean to make it sound like he was doomed form the start. Hell, if you can vouch for him....that should go a long way, especially if your in tight with the boss man to begin with.

Oh yes Nicki and that's just the beginning.

At this point, I'd like to quote one of my all time favorite songs, this works well because she's tan with dark hair (1/2 mexican, but doesn't really look latin, except for the eyes)


Gold coast slave ship bound for cotton fields
Sold in a market down in New Orleans
Scarred old slaver knows he's doing alright
Hear him whip the women just around midnight

Brown sugar how come you taste so good?
Brown sugar just like a young girl should

Drums beating, cold English blood runs hot
Lady of the house wonderin' where it's gonna stop
House boy knows that he's doing alright
You shoulda heard him just around midnight

Mmmm......Rolling Stones....

He's just a bit obsessed with them :p

Well I went to the service consultant seminar today, 7:30-4:30 at a local casino. Got a free Continental breakfast (I had real low expectations going into that...what a poor choice of name lol....now if it was the "DeVille breakfast" or "Brougham breakfast"....lol) Anyways, I learned all of the tricks of the trade..it's really a science..selling service. I never thought it was that deep before I got into the business. But everything we say or do is done for a particular reason, it's very interesting. I feel confident, but I know this is something that I'm not gonna be great at from the start, but the on the job experience will definetly help and I'll learn quick.


Regarding the girl I was talkin' about earlier, I went down to visit her at her work tonight, I have to get some summer clothes (polos, shorts) and I went down to pick some out. I worked with her to get some clothes that would look good on me and match my features, and she gave me a coupon for twenty percent off that wouldn't go into effect until Thursday. It's a type of coupon that you can only get from someone who works there, and when I came in she said she had it ready for me, so she was hoping and waiting for me to come in...that's a pretty good sign. She was working with me, getting some clothes, but she got called to work in a different department, so I was working with another girl for a while, but I had to put the clothes on hold so I could come back on Thursday to use the coupon, and on my way out I went and talked to her for a minute, thanked her and hugged her real quick before I left. She's working again on Thursday and she told me to come in and see her again. Sweet...



Now I'm not trying to be the drama llama here, I realize all of this stuff with her is relatively insignificant, but it's a start.

Good luck, Chad!! :highfive:

Well I suppose you folks would like an update on the new job, girl and the friend that applied for my old job.


Well first, the job.

I like it, but at times it can be really overwhelming. Having to take care of the customers and meet the mechanic's needs (or want's at some times) is kinda tough, but I'm sure it'll get easier as I get more experience. I've been writing since Wednesday, and in those three days, I've written up two Cadillacs, a '03 CTS and an '03 DeVille. One of the mechanics told me at that rate, I'll be out of there in no time lol! Chevy mechanics hate working on Cadillacs. I've still got a lot to learn though, at this point, I just know the basics of the Reynolds and Reynolds computer system we use for the appointments, so all of the more complicated stuff is still waiting for me to tackle....


The girl.

Well last time I updated this thread was on Tuesday. On Wednesday she came into work ( I got her phone number from our mutual friend Kirk and texted her to tell her that the CAI she ordered was here and ready to install, so we've got each other's numbers now) and we talked for a bit, got a hug on the way out, nothin' special. Went back to her work yesterday to pick up my clothes, spent about an hour there trying stuff out, she wasn't "officially" helping me out, because when I came in, she was tied down w/ someone else in a different department, but when I was trying out the clothes, she came back over to give her opinions, which were usually quite good, but that might have been because I was spending money there, she said she wasn't commission but who knows. It was funny, I was talking to her there, about how I wasn't used to that sort of store and VIP treatment, she says something like "yeah, we're pretty high maintenance" which idk if that's what she meant, but HM generally isn't good, but then again, when she was at work on Wednesday, her and Kirk were joking around about how much of "a princess" she was. God, she sounds kinda expensive. :bigroll:

Back to the main story.

After I was done trying out clothes at her store, she hung around with me at the counter until I was done (which took like 20 minutes to get my store credit started) and we walked out together, but had to split up because we parked in different lots (Mall of America). She came into work today to get her CAI installed, and I wrote her up, but she wasn't really too chit chatty or anything, but then again, she said she wasn't feeling good and probably was comin' down with Mono. And then then it went kinda shitty... Her repair order went to one of our how shall we say it....less "tactful" mechanics. Him and his sidekick are not good with interpersonal communications, actually they suck at it, they'll say anything they want with absolutly no regard to others. Well Kirk said to them something along the lines of "she was a little out of his (chad's) league, but it'd be cool if he got her" to them, and they took it like "he's got no shot with her" and then promptly told many others. Pretty juvenile eh? I was standing right behind him when he said that, to which I stated something like "yeah I know, i'm not even gonna bother"...probably not the best thing to say, but I didn't have much time to think it over. Anyways, this is what I have to deal with daily, these are the same close minded idiots that believe that all Cadillacs and Corvettes suck, and that the '80s RWD G bodies are godlike automobiles. So idk, I confronted Kirk about his comment, and he did say that she's a bit out of my league (well DUH!) but he then went on to say that it'd be cool if I got her, and then stated that when he was my age, she was out of his league also. He gave me some good advice regarding her though, he said with women like that, formal tradational dating isn't the greatest because women that are that hot and high maintenance are very intimidating. He told me to get out on the boat with her and have fun with her and then she'll start liking me. Sounds good, but I'll keep it quiet w/ my coworkers unless something drastic happens. They know I've got her number (well I told one really, but word spreads there fast) and they know that she comes to see me when she comes in, so obviously it could be worse, let's just see how it plays out. If nothing happens, so what, big deal, lots of other beautiful women out there, if something does, great.

Oh yeah, and the friend that applied for my old job backed out, he finally got the promotion at the place where he's been working. Damnit.

She may be hot, but high maintenance would have me running for the exit. Of course, I've got nearly 20 years on you, so we have different priorities. But having been married to a high maintenance woman who thought she was low maintenance (the worst kind if you remember When Harry Met Sally), I'm just not interested in a rerun.

I'm not sure I'd call the woman I've been seeing for the past six weeks my girlfriend—yet—but she doesn't strike me as high maintenance. That's probably one of the reasons I like her so much.

Glad I never did, or never will have to worry about a high maintenace girl :) I've got much the oppisite :)

Seems like that place is like high school all over.... ah well, just because someone is grown up dosn't mean they are.... well.... grown up...

What does a service writer do exactly?

Don't take anything anyone says too seriously.
I have known a lot of techs who say stuff just to get a reaction, the more you react, the worse they will get.
Not sure what is behind that mindset, but I see it a lot. Some are really really bad.

As for the girl stuff... God knows I have enough of my own problems.
I can't really tell you much there except good luck, and being a Bachelor is under rated.
:D

Don't take anything anyone says too seriously.
I have known a lot of techs who say stuff just to get a reaction, the more you react, the worse they will get.
Not sure what is behind that mindset, but I see it a lot. Some are really really bad.

Yep, I see the same stuff here, maybe they're tought it in their training? Maybe they're born with it? Who knows. Either way, I don't take it personally and usually it's forgotten the next day, which is the case here.


She may be hot, but high maintenance would have me running for the exit. Of course, I've got nearly 20 years on you, so we have different priorities. But having been married to a high maintenance woman who thought she was low maintenance (the worst kind if you remember When Harry Met Sally), I'm just not interested in a rerun.

I'm not sure I'd call the woman I've been seeing for the past six weeks my girlfriend—yet—but she doesn't strike me as high maintenance. That's probably one of the reasons I like her so much.

I'm not thinking so much about dating her now, just wanna have some fun. Her and I are really nothing alike, she seems like almost the opposite of me, as far as personality and mannerisms go. Just wanna get her out on Kirk's boat....

Haha...some days, it's feel like instead of driving to work, I'm riding the bus to 5th grade all over again. We've got a few guys where I work to that are rather immature. They say stuff just to get a rise out of you. I usually just ignore them a go on with my work. I've had to give them a piece of my mind once or twice though. The Shop Foreman was goofing on me real good a few weeks ago, and I ended up calling him an immature a**hole. Needless to say, that didn't go down so well. Just try and ignore them as best you can, and if you have to say something, don't sink to there level....it never turns out good.


Reynold &Reynolds isn't too bad once you get the hang of it. It's just knowing which command will result in which actions, and what you can and can't do in certain screens and what not. You'll get the hang of it in no time.

Well I went to the service consultant seminar today, 7:30-4:30 at a local casino. Got a free Continental breakfast (I had real low expectations going into that...what a poor choice of name lol....now if it was the "DeVille breakfast" or "Brougham breakfast"....lol) Anyways, I learned all of the tricks of the trade..it's really a science..selling service. I never thought it was that deep before I got into the business. But everything we say or do is done for a particular reason, it's very interesting. I feel confident, but I know this is something that I'm not gonna be great at from the start, but the on the job experience will definetly help and I'll learn quick.
Care to elaborate?

Haha...some days, it's feel like instead of driving to work, I'm riding the bus to 5th grade all over again. We've got a few guys where I work to that are rather immature. They say stuff just to get a rise out of you. I usually just ignore them a go on with my work. Just try and ignore them as best you can, and if you have to say something, don't sink to there level....it never turns out good.


Same here, usually I'll just ignore it and move on, but I'm getting real sick and tired of it, and I think some drastic vocalization would give them some comeuppance.