Reset XM Radio
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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Reset XM Radio in Cadillac Escalade Forums; My XM radio is screwed up. I only get channels 0 and 1 and no categories are listed. I spent ...
  1. #1
    reddrumjay is offline Cadillac Owners Member
    Join Date
    Jun 2014
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    Reset XM Radio

    My XM radio is screwed up. I only get channels 0 and 1 and no categories are listed. I spent about 1.5 hours on 4 different calls with Sirius who did every conceivable troubleshooting thing they could do. On the last call they told me to take it to the dealer and have them reset the radio and check to make sure the turner is working right. Is this something I can do myself, or does it really require the dealer?

    I have advanced skills at digging in and taking stuff apart, but I don't want to waste my time if only the dealer can do it.

    ----------

    Forgot to identify my vehicle - 2009 Escalade ESV

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
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    Mar 2010
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    Michigan
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    Re: Reset XM Radio

    Hello reddrumjay,

    I can understand how frustrating this issue with your XM radio must be and I apologize for any inconvenience it has caused. I know you are looking for advice from the forum on how you may be able to resolve this concern yourself. If you decide you would like to head to the dealership, feel free to PM me and we can discuss your options.

    Enjoy your night,

    Austin J.
    Cadillac Customer Care

  4. #3
    SpyShops NY's Avatar
    SpyShops NY is offline Cadillac Owners Enthusiast
    Automobile(s): 1999 Escalade, 2004 CTS, 2003 ESV, Now 2008 Escalade
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    Re: Reset XM Radio

    I am a tech too, you can buy a used xm tuner off ebay even one from a 2007-2014 escalade will work than you have to send it to get unlocked for 35.00 because it has to be programmed to your vin number

  5. #4
    reddrumjay is offline Cadillac Owners Member
    Join Date
    Jun 2014
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    Thanks for the response guys.

    What I was getting at more than anything was the XM CSR said to have the dealer "reset the radio". I took that to mean there is a way to do a hard reset on the XM receiver.

    Would I be correct to assume there's not a convenient button on the unit I can push and hold for 10 seconds, or push some cryptic combination of buttons to reset it?

    In other words, how exactly does the dealer go about resetting the receiver?

  6. #5
    CUTiger78's Avatar
    CUTiger78 is offline Cadillac Owners Member
    Automobile(s): 2011 ESV Premium
    Join Date
    Jul 2006
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    NoVA
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    85

    Re: Reset XM Radio

    Ever figure this out?

  7. #6
    SpyShops NY's Avatar
    SpyShops NY is offline Cadillac Owners Enthusiast
    Automobile(s): 1999 Escalade, 2004 CTS, 2003 ESV, Now 2008 Escalade
    Join Date
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    Location
    Fresh Meadows, NY
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    540
    I sent it to a company my xm receiver and 40$ And it was done, there is no reset switch or buttons I took mines apart.

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