Escalade chrome wheel defect--what is fair?
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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Escalade chrome wheel defect--what is fair? in Cadillac Escalade Forums; My wife's 2009 Escalade had 2 chrome wheels go bad under warranty. The wheels corrode around the bead and the ...
  1. #1
    caddiedrummer is offline Cadillac Owners Fanatic
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    Escalade chrome wheel defect--what is fair?

    My wife's 2009 Escalade had 2 chrome wheels go bad under warranty. The wheels corrode around the bead and the tires lose air. There is a TSB out and Caddy has replaced lots of these wheels. It is an inconveniance. My wife was stranded twice.

    When the second wheel went, I asked the dealer to replace all 4 since it seemed a certainty they would all fail.

    Sure enough, last weekend when leaving for Labor Day, the third wheel went. The 4 yr period was up and the car has 66,000 miles.

    I call the dealer and they say it is out of warrnty. I say it is a latent defect and the warranty period is irrelevent . I also said I had asked for all of them to be replaced under the W period. The conversation got VERY heated with the GM of service--rude in fact. (me too in all honesty)

    Ultimately, after much back and forth they wore down and agreed to replace it.

    My question is --was I out of line thinking it should be replaced free of charge?? I don't think this (or the heated call) would have happened with Lexus.

    I am not complaining--I got the wheel--but way too much hassle--especially from a converted BMW (M5) owner who has had 7 Caddies.

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  3. #2
    K9Caddy is offline Cadillac Owners Enthusiast
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    Re: Escalade chrome wheel defect--what is fair?

    No, not at all. Especially when It's a known defect. Maybe GM will pull their head out of their ass, and get a different vendor, instead of using China garbage that costs them more in warranty repairs. You hear that GM? Problem is, you have some office idiot who looks at numbers and sees some initial savings, not longevity or what the potential cost could be for faulty products in the future.

  4. #3
    caddiedrummer is offline Cadillac Owners Fanatic
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    Re: Escalade chrome wheel defect--what is fair?

    good point--this is a vendor problem, so GM should just keep sending the defective wheels back to the vendor. If the vendor is belly up, GM should just do the stand up thing without all the angst and makinga 7 Caddie own consider changing manufacturers

  5. #4
    dzar is offline Cadillac Owners Fanatic
    Automobile(s): 2007 Cadillac Escalade ESV
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    I agree you should not have had to work that hard, but I have an '07 with four bad wheels (corrosion) and never got anyone to do anything about it. Nothing. None of my complaining amounted to anything and now I put air in my tires every other day in the winter, less often in the summer.

    I travel with a 12v pump in my back all the time and when anyone asks me I talk them it's because GM can't use a decent wheel in a $70k+ truck. My last GM for sure... just can't afford to replace it at this point. How's the navigator, folks? Sad, but I need the cargo space...

    Sent from AutoGuide.com Free App

  6. #5
    caddiedrummer is offline Cadillac Owners Fanatic
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    Re: Escalade chrome wheel defect--what is fair?

    Always interesting to see the posts Customer Service responds to and those it ignores . Hmmmm

  7. #6
    tug130's Avatar
    tug130 is offline Cadillac Owners Member
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    I have an 08 that I bought used last year and I have the same issue with the wheels corroding and loosing air. Looks like one of the wheels were replaced and the rest are originals. I plan on replacing them with some aftermarket wheels. Keep us posted if you get anything out of them also does anybody have any info on the tab for the rims?

  8. #7
    dzar is offline Cadillac Owners Fanatic
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    I think they know the issues and have been told to say nothing so they are not liable to fix anything. You would think, however, GM/Cadillac would be embarrassed to have all of their trucks with "fancy" wheels driving around looking like crap (you know, the peeling issues, too). Says a lot to me about how they really don't care about the product.

    I have a local shop that repairs wheels and might finally break down and see if they can do anything. If not, I will probably have to replace them with something of better than GM-Chinese quality. Six years and I don't think I can do one more winter with putting air in every day or two.

  9. #8
    MrHolland's Avatar
    MrHolland is online now Super Moderator
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    Re: Escalade chrome wheel defect--what is fair?

    How's the navigator???,,,,, Ugly and under powered!!!

  10. #9
    shag766 is offline Cadillac Owners Member
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    Re: Escalade chrome wheel defect--what is fair?

    i have an 07 with the same problem, peeling chrome and slow leakage. when i approached the local dealer here, belleville, ont, i was informed there was no warranty on wheels. sometime later i was tired of the low pressure warning coming on and me having to put air in bi-weekly at this point. i took the car to a local tire dealer to try and fix the problem once an for all. he pointed out how the flaking chrome was creating the problem with the tire off. after some grinding and a sealant applied it seems ok now.
    also he mentioned that a problem such as this is a borderline dangerous defect as it has to do with driving under inflated tires unknowingly at any time. interesting. remember the debacle with one of the big tire companies having a serious problem.

    i did buy the esc used with approx 30,000 miles on it and payed the 4000.00 plus for extended warranty. it is my 2nd cadi.

  11. #10
    hcvone is offline Cadillac Owners 10000+ Posts
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    Re: Escalade chrome wheel defect--what is fair?

    Don't think this is a GM only problem, or shop sees this on many 5-10 year old cars/trucks with chrome wheels, that is because the lowest bidder is getting the contract and making the wheels.

  12. #11
    luxurylife33's Avatar
    luxurylife33 is offline Cadillac Owners Connoisseur
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    Re: Escalade chrome wheel defect--what is fair?

    I've had two wheels fixed so far on my 07 EXT. By me theres a company called "wheel fix it". They actually put it on a lathe and mill off 1/16" of the lip so the tire can seal. Never had any problems with the repair. Im patiently waiting for the next 2. :/

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