Quote Originally Posted by leev View Post
Hi Laura,

I have a 2007 Escalade and my exterior driver door handle also broke. I started researching it online and came across this forum and saw that I am not alone in that several people are having the same problem. Is Cadillac doing any type of recall to fix this malfunction? Please let me know the resolution you are providing for the problem. Do I need to send you my VIN and current mileage too? I can even send you a picture if needed.

Hello leev,

I apologize you have a broken door handle. I understand your frustration due to your current situation. We look at each customer on a case-by-case basis. I am more than happy to discuss this matter with you. Please reach out via private message and include your VIN and current mileage.


Laura M.
Cadillac Customer Care