Door Handle broken!! Suggestion needed - Page 2

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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Door Handle broken!! Suggestion needed in Cadillac Escalade Forums; Originally Posted by leev Hi Laura, I have a 2007 Escalade and my exterior driver door handle also broke. I ...
  1. #16
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Join Date
    Mar 2010
    Detroit, USA

    Re: Door HAndle!! Suggestion needed

    Quote Originally Posted by leev View Post
    Hi Laura,

    I have a 2007 Escalade and my exterior driver door handle also broke. I started researching it online and came across this forum and saw that I am not alone in that several people are having the same problem. Is Cadillac doing any type of recall to fix this malfunction? Please let me know the resolution you are providing for the problem. Do I need to send you my VIN and current mileage too? I can even send you a picture if needed.

    Hello leev,

    I apologize you have a broken door handle. I understand your frustration due to your current situation. We look at each customer on a case-by-case basis. I am more than happy to discuss this matter with you. Please reach out via private message and include your VIN and current mileage.


    Laura M.
    Cadillac Customer Care

  2. #17
    sbredin is offline Cadillac Owners Member
    Automobile(s): 2008 Escalade ESV
    Join Date
    Feb 2013

    Re: Door Handle broken!! Suggestion needed

    I am from my Brantford Ontario and I am on my 4th handle. 89.00 CDN for the handle and 1hr labour. End up being about 230.00 for each handle...really frustrating...these trucks are junk....I will never buy GM again.

  3. #18
    DarkCharisma is offline Cadillac Owners Member
    Automobile(s): 2004 CTS-V, 2007 Escalade
    Join Date
    Jan 2006

    Re: Door Handle broken!! Suggestion needed

    Freaking horrible quality handles. I've replaced two this last month. Looking forward to the time when I get pissed off and buy some AMI aluminum replacements so I don't have to worry about it anymore.

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