I love my escalade, but should I keep ignoring the poor build quality?!
I ordered my Escalade in December 2012 and I picked it up toward end of Feb 2013. It had 2 miles on the clock when it arrived to the dealer for delivery.
The first thing that caught my eye was peeling chrome trim on the passenger side. I pointed it out and dealer was nice about it as expected. The service rep jotted it down and ordered me a new piece. I took delivery of the vehicle and we get ready to drive off. As my wife closes her door, the triangle pastic trim on the inside of the mirror falls off on the dashboard. I step back out and get the service rep again. He tells me that probably the mirror was loose during assembly at the plant and they had to hand tighten it. The plastic trim was probably loose from that. Well, he gets one of the techs to put it back in place. The tech tried it a couple of times and said the clip was bent and he needed to order a new one. So they order the chrome trim and plastic trim at the same time. Wife and I finally get home.
The Escalade is our third vehicle and sees driving time usually on weekends when wife and I are both off. Two days later, we get ready to drive the escalade to dinner, and she spots a scratch on the chrome trim piece on the gate. I swear I must be blind to the blemishes because I was so excited about the actual truck. Well, I call my sales guy and he tells me that they cannot do anything about that because it is not a manufacturer defect. I expected that answer, but I thought Id give it shot. I have no idea when it happened and I seriously doubt someone maliciously scratched just the chrome piece and nothing else. A few days later, all the trim arrived, and they replaced it.
About a month ago, I noted gaps in the rear bumper as it attaches to the body. The bumper was lined up on the outside, I just figured maybe thats how it mounts. You cannot see it when the gate is closed, but when the gate is open, it is still unappealing for a 70k vehicle.
Yesterday, again my wife, noted a big gap on the interior trim. Should I just have my wife close her eyes when driving in the escalade?
I will be contacting my dealer about this tomorrow, because today is a Sunday. Sorry for the long rant, anyway no thread is complete without pics.
problem with the rear bumper
problem with the interior trim
mirror trim that fell off