Maintenance and b2b warranty
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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Maintenance and b2b warranty in Cadillac Escalade Forums; Hello guys, new to the forum, this is my first escalade, so I'm new to this forum, I have a ...
  1. #1
    solrac6262 is offline Cadillac Owners Member
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    Maintenance and b2b warranty

    Hello guys, new to the forum, this is my first escalade, so I'm new to this forum, I have a 2011 Escalade with 45k.
    I have a couple of questions maybe some of you can help me.

    1- I noticed that the 2011 comes with the free maintenance I'm about 15% life of oil, do I have to go to 0% to get the oil change? Or can I take the truck and the dealer will do a free oil change also what other services do I need to do?


    2 I have all the door moldings peeling off and couple of emblems, I think I was reading this is covered by the B2B warranty.

    3 on the driver side door one of the hinges is making a knocking sound maybe this can be fixed by warranty.

    4 Noticed that my tpms monitor the tire psi is decreasing every day, loosing air, is this because of the wheels or can be my sensors?

    5 when taking the truck to
    The dealer is there any other things to look before the b2b warranty expires?

    Thanks a lot

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  3. #2
    adamjeeps is online now Cadillac Owners Enthusiast
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    Easy answer is yes to all warrantable items and the dealer will usually change the oil at 20% or lower. I'd let them see any thing you see wrong and there is a strong chance it is all covered under warranty.

  4. #3
    solrac6262 is offline Cadillac Owners Member
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    Re: Maintenance and b2b warranty

    Thanks so much!!

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: Maintenance and b2b warranty

    Quote Originally Posted by solrac6262 View Post
    Hello guys, new to the forum, this is my first escalade, so I'm new to this forum, I have a 2011 Escalade with 45k.
    I have a couple of questions maybe some of you can help me.

    1- I noticed that the 2011 comes with the free maintenance I'm about 15% life of oil, do I have to go to 0% to get the oil change? Or can I take the truck and the dealer will do a free oil change also what other services do I need to do?


    2 I have all the door moldings peeling off and couple of emblems, I think I was reading this is covered by the B2B warranty.

    3 on the driver side door one of the hinges is making a knocking sound maybe this can be fixed by warranty.

    4 Noticed that my tpms monitor the tire psi is decreasing every day, loosing air, is this because of the wheels or can be my sensors?

    5 when taking the truck to
    The dealer is there any other things to look before the b2b warranty expires?

    Thanks a lot
    Hello solrac6262,

    Welcome to the forum! I see adamjeeps has already answered your questions. If you would like my assistance in working with the dealership on your behalf and to be your liaison in the process of working with them, please feel free to contact us. Thank you very much for taking the time to read my post!

    Gregory W.
    Cadillac Customer Care

  6. #5
    solrac6262 is offline Cadillac Owners Member
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    Re: Maintenance and b2b warranty

    Thank you for the great customer service Gregory

  7. #6
    Cadillac Cust Svc's Avatar
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    Re: Maintenance and b2b warranty

    Quote Originally Posted by solrac6262 View Post
    Thank you for the great customer service Gregory
    Hello solrac6262,

    You are welcome! Please feel free to let us know if you need anything.

    Gregory W.
    Cadillac Customer Care

  8. #7
    Dalis's Avatar
    Dalis is offline Cadillac Owners Member
    Automobile(s): 2011 Cadillac Escalade
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    Re: Maintenance and b2b warranty

    One question regarding free maintenance do all 2011 have that or only certain ones. I bought one in the US

  9. #8
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: Maintenance and b2b warranty

    Dalis,

    All 2011 Cadillac vehicles came with the Cadillac Premium Care Maintenance program, but not all dealerships are participating dealerships. Have you already checked with your local service center to see if they participate in this program?

    Sarah (Assisting Laura)
    Cadillac Customer Care

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