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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Dash Cracking...has this happened to anyone? in Cadillac Escalade Forums; Good question I would be interested in this also. It took 6 years for mine to crack so I know ...
  1. #136
    hrpatel17926 is offline Cadillac Owners Fanatic
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    Good question I would be interested in this also. It took 6 years for mine to crack so I know it will be long gone before the next time it happens

  2. #137
    Cadillac Cust Svc's Avatar
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    Re: Dash Cracking...has this happened to anyone?

    Quote Originally Posted by 07BlkOnBlkEXT View Post
    Thought I would add some pictorial evidence of my THREE dash cracks. GM please take care of this for me (and not by offering to schedule an appointment for me to pay the full price).Attachment 155497
    Attachment 155505
    Hello 07BlkOnBlkEXT,

    I would be more than happy to look into this situation for you. I cannot guarantee any assistance will be available, but I would definitely like to look into it for you. It would require diagnosis at a dealership however. Please feel free to private message me with your name, contact info, VIN, mileage, and dealership you are working with if you would like me to look into this for you. I hope to hear from you soon.

    Gregory W.
    Cadillac Customer Care

  3. #138
    StereoSteve is offline Cadillac Owners Member
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    Re: Dash Cracking...has this happened to anyone?

    I've had it happen to my 2007 ESV too. I've been living with it for two years. I took it to the dealer and they told me it is because of the hot Florida sun. It is obviously a design defect but the solution is for me to pay for it now and I'm sure pay for it again when they but the same compromised plastic in again and it fails down the road. (I just went out of warranty when I brought it to them)

  4. #139
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    Re: Dash Cracking...has this happened to anyone?

    Quote Originally Posted by StereoSteve View Post
    I've had it happen to my 2007 ESV too. I've been living with it for two years. I took it to the dealer and they told me it is because of the hot Florida sun. It is obviously a design defect but the solution is for me to pay for it now and I'm sure pay for it again when they but the same compromised plastic in again and it fails down the road. (I just went out of warranty when I brought it to them)
    Hello StereoSteve,

    I am sorry to hear you are experiencing a concern with your Escalade’s dashboard. I would like to look further into this situation on your behalf. Please feel free to private message or send me an email to socialmedia@gm.com with “ATTN GREG” in the subject line if you would like to further discuss this concern.

    Gregory W.
    Cadillac Customer Care

  5. #140
    rscott0000 is offline Cadillac Owners Member
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    Re: Dash Cracking...has this happened to anyone?

    Yes...within past 2 weeks I noticed my 07 Escalade has a crack on the drivers side so far. What an eyesore.

  6. #141
    firstowner007 is offline Cadillac Owners Member
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    Re: Dash Cracking...has this happened to anyone?

    Wow. I have a 2007 and have almost all the same issues. I have about 130k miles now but my dash started cracking a while ago. Of course dealer wouldn't do anything without charging to replace it! My lift gate doesn't work and I paid few hundred dollars originally as I was told it was wiring issue and then told motor. I refuse to put any more money in gm hands! I have spent so much of my wasted time over my course of ownership at the dealer and getting a rental it is shocking for a 70k auto or not! My driver side door handle crome is peeling now also. My rear trailer hitch cover broke off and i never used hitch!


    Quote Originally Posted by Cadillac Cust Svc View Post
    Hello dmladd76,

    I am sorry to hear that you have been experiencing these issues with your Escalade. If you would like to discuss your concerns further, please feel free to private message me or send me an email to socialmedia@gm.com. If you choose to email me, please be sure to include “ATTN GREG” in the subject line so that it gets delivered straight to me. I would need your name, contact info, VIN, mileage, and dealership you would like to work with. Thank you very much for your time. I look forward to hearing from you soon.

    Gregory W.
    Cadillac Customer Care

  7. #142
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    Re: Dash Cracking...has this happened to anyone?

    Quote Originally Posted by firstowner007 View Post
    Wow. I have a 2007 and have almost all the same issues. I have about 130k miles now but my dash started cracking a while ago. Of course dealer wouldn't do anything without charging to replace it! My lift gate doesn't work and I paid few hundred dollars originally as I was told it was wiring issue and then told motor. I refuse to put any more money in gm hands! I have spent so much of my wasted time over my course of ownership at the dealer and getting a rental it is shocking for a 70k auto or not! My driver side door handle crome is peeling now also. My rear trailer hitch cover broke off and i never used hitch!
    Hello firstowner007,

    I apologize that you are experiencing these concerns as well. I cannot guarantee a different resolution but I would be more than happy to look further into this if you would like. Please feel free to private message me your name, contact info, VIN, mileage, and dealership that you have been working with. If you are unable to private message me, you can also reach out to be through email at socialmedia@gm.com with “ATTN GREG” in the subject line. I look forward to hearing from you soon.

    Gregory W.
    Cadillac Customer Care

  8. #143
    valormom is offline Cadillac Owners Member
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    Re: Dash Cracking...has this happened to anyone?

    My 2007 Caddy has a broken dash board all the way through in 2 places. It bounces up and down while driving. VERY annoying! It also has the cloth pillars that are unglued! the charging port in the front "cigarette lighter" has never work. repaired broke again within a month. Heated seats have broken 3 times. refuse to pay to have them fixed again. door handles are also cheap!!! broke several times.

  9. #144
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    Re: Dash Cracking...has this happened to anyone?

    Hi, welcome to the forum....

  10. #145
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    Re: Dash Cracking...has this happened to anyone?

    Quote Originally Posted by valormom View Post
    My 2007 Caddy has a broken dash board all the way through in 2 places. It bounces up and down while driving. VERY annoying! It also has the cloth pillars that are unglued! the charging port in the front "cigarette lighter" has never work. repaired broke again within a month. Heated seats have broken 3 times. refuse to pay to have them fixed again. door handles are also cheap!!! broke several times.
    Hello valormom,

    Welcome to Cadillac Owners! I am sorry to hear of the vehicle concerns you have experienced or are currently experiencing with your Escalade. I understand how your situation is disheartening. I would like the opportunity to further discuss your situation. Please send me a private message that includes your full contact information, VIN and current mileage. I look forward to hearing from you.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  11. #146
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    Re: Dash Cracking...has this happened to anyone?

    "WOW!!!!!!!!!!!!!!!"

    Ok guys. I've been occupied with work and have not been on the forum for a few months. Then the response from Cadi Cust Svc and communicated back. Even though I have 7x,xxx mile on my lade, they stepped up took care of me. Rear lift gate not opening all the way, cracking dash cover, door handle falling off, and center armrest for captains chairs loose WERE ALL FIXED by my dealer. Wow, wow, wow!!! Now you're in the game with my BMW dealer. Thank you! Now I don't feel bad for converting my sister (Lexus person) to be a Cadi owner.

  12. #147
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    Re: Dash Cracking...has this happened to anyone?

    Quote Originally Posted by Adam617 View Post
    "WOW!!!!!!!!!!!!!!!"

    Ok guys. I've been occupied with work and have not been on the forum for a few months. Then the response from Cadi Cust Svc and communicated back. Even though I have 7x,xxx mile on my lade, they stepped up took care of me. Rear lift gate not opening all the way, cracking dash cover, door handle falling off, and center armrest for captains chairs loose WERE ALL FIXED by my dealer. Wow, wow, wow!!! Now you're in the game with my BMW dealer. Thank you! Now I don't feel bad for converting my sister (Lexus person) to be a Cadi owner.
    Adam,

    I am glad you are satisfied with the outcome of your situation and that your dealership worked with you towards resolving these concerns. Don't hesitate to contact me via private message if additional concerns or questions arise. Continue to enjoy your Escalade!

    Regards,

    Laura M.
    Cadillac Customer Care

  13. #148
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    jdubh25 is offline Cadillac Owners Fanatic
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    Quote Originally Posted by 07BlkOnBlkEXT
    Thought I would add some pictorial evidence of my THREE dash cracks. GM please take care of this for me (and not by offering to schedule an appointment for me to pay the full price).<img src="http://www.cadillacforums.com/forums/attachment.php?attachmentid=155497"/> <img src="http://www.cadillacforums.com/forums/attachment.php?attachmentid=155505"/>
    My cracks are in the same spot!!
    Truck is at the dealer now for service, asked how much to replace...$410...F that! Going to find another way!

  14. #149
    hrpatel17926 is offline Cadillac Owners Fanatic
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    Well do it yourself the parts are 200 depending on where you buy it and and hours worth of work. You will save 200. I just did it and fixed the A pillars that were looking bad.

    It sucks we have to do this on our own but that's the reality of owning one of these beasts. Have a few thousand bucks in the bank to fix this nickel and dime stuff.

  15. #150
    ScarabChris is offline Cadillac Owners Member
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    Re: Dash Cracking...has this happened to anyone?

    New member and new Escalade EXT owner here. I just picked up a 2008 EXT and the front dash section is cracked in the same place as the OP. I didn't read all the pages but I'm sure everyone knows this is a common problem on all late model GM trucks. I had a 2007 Avalanche LTZ and I had to replace the entire dash. It was quite an ordeal. See pics below. Luckily on the Escalade the main dash is not rigid plastic. As a quick fix I ordered one of those covers by Coverlay. I figure for $140 it's worth a shot. If it doesn't look right I'll order the OEM part.

    Anyway, my Avalanche dash replacement. I did it myself in my driveway. Took about 4 hours with a few beer breaks.
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