Outside chrome door handle warranty?
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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Outside chrome door handle warranty? in Cadillac Escalade Forums; I just moved to PA and with that I have to use a new dealership. I'm at Apple Cadillac and ...
  1. #1
    ESCALADE132's Avatar
    ESCALADE132 is offline Cadillac Owners Fanatic
    Automobile(s): 2009 Escalade
    Join Date
    Mar 2010
    Location
    SC
    Age
    45
    Posts
    378

    Outside chrome door handle warranty?

    I just moved to PA and with that I have to use a new dealership. I'm at Apple Cadillac and I am about 500 miles out of warranty but time wise I'm in. The service guy just came to me and Said it's out of warranty and they have to charge me! I just got back from vacation and it was about 1,000 miles I put on it so that put me over and I told the guy that. I also told him this has been a common problem on these 70K vehicles. He told me he would have to run it by his manager who is off until Monday, no Manager on duty? My previous dealership in SC was the best dealership in the world and the wouldn't think twice about covering this under Good Will. It's amazing the vast differences between dealerships and I'm not very happy at the moment! He is currently checking to see what he can do since I showed and told him about my displeasure.

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  3. #2
    AWallerJr's Avatar
    AWallerJr is offline Cadillac Owners Member
    Automobile(s): 2007 Escalade
    Join Date
    Feb 2012
    Posts
    27
    Which SC dealer did you use because mine is worthless!

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    11,788

    Re: Outside chrome door handle warranty?

    ESCALADE132, I'm really sorry to hear about your concerns! If you're still having frustrations after the matter is discussed with the Service Manager, please send me a direct message anytime. Then, I can create a service request (case) on your behalf and start working towards a resolution with you!

    Best,

    Katie
    Cadillac Customer Service

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