2013 iPhone Bluetooth Address Book
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  • 1 Post By SpyShops NY
Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, 2013 iPhone Bluetooth Address Book in Cadillac Escalade Forums; I apologize if this is an often discussed topic...I certainly would have thought it would either be something often discussed ...
  1. #1
    dshurett is offline Cadillac Owners Member
    Automobile(s): Escalade ESV 2013
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    2013 iPhone Bluetooth Address Book

    I apologize if this is an often discussed topic...I certainly would have thought it would either be something often discussed or easily worked that no one would need to post about it. I did use the search feature, and was unable to locate an answer...no on to my question.

    I have a brand spanking new 2013 Escalade Platinum Package and I have tried both a iPhone 4s with latest software as well as an Evo with 4.0.3 ICS software. Neither phone will allow me to access the address book of the phone over bluetooth. Is this very simple functionality just missing or am I failing to do something? I see in the phone screen an icon for address book but it is "blued/greyed" out. If any of the guru's here can offer either an experience or instructions on how to get this working

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  3. #2
    MrHolland's Avatar
    MrHolland is online now Super Moderator
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    Re: 2013 iPhone Bluetooth Address Book

    Welcome to the forum!! Lots of great people and info in here, I'm sure someone will soon chime in with the answers you're seeking. Enjoy your stay!!

    -------Post up a pic of that new machine

  4. #3
    OlePro is offline Cadillac Owners Member
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    Re: 2013 iPhone Bluetooth Address Book

    I have a 2012 and iPhone 4s and can access the phone address book thru the Bluetooth menu. Just say "Voice" when prompted and it will access the iPhone voice menu. I assume the 2013 is the same since there was no change in the system advertised. You can read the detailed instructions in your manual under the "pass thru" heading. The phone screen addresses are for those you have manually loaded into the Escalade system and not the ones on your iPhone.

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: 2013 iPhone Bluetooth Address Book

    Dshurett, I see you've received some great feedback and just wanted to check in with you. Are you still experiencing Bluetooth concerns? If so, please email me at Katie_Lucille@gmexpert.com anytime, and I can investigate further for you!

    Best,

    Katie
    Cadillac Customer Service

  6. #5
    DG2's Avatar
    DG2
    DG2 is offline Cadillac Owners Connoisseur
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    Quote Originally Posted by OlePro
    I have a 2012 and iPhone 4s and can access the phone address book thru the Bluetooth menu. Just say "Voice" when prompted and it will access the iPhone voice menu. I assume the 2013 is the same since there was no change in the system advertised. You can read the detailed instructions in your manual under the "pass thru" heading. The phone screen addresses are for those you have manually loaded into the Escalade system and not the ones on your iPhone.
    you have to add a voice tag for each contact in your iPhone address. The Escalade will not automatically pick up voice commands without that entry. I have to read the owners manual because I would live ti have the address synch up.

  7. #6
    cutterman is offline Cadillac Owners Fanatic
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    Re: 2013 iPhone Bluetooth Address Book

    Quote Originally Posted by OlePro View Post
    I have a 2012 and iPhone 4s and can access the phone address book thru the Bluetooth menu. Just say "Voice" when prompted and it will access the iPhone voice menu. I assume the 2013 is the same since there was no change in the system advertised. You can read the detailed instructions in your manual under the "pass thru" heading. The phone screen addresses are for those you have manually loaded into the Escalade system and not the ones on your iPhone.
    Same here- iphone 4 and 2011. No voice tags necessary on the iphone

  8. #7
    pixilee is offline Cadillac Owners Member
    Automobile(s): 2013 Escalade ESV
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    Re: 2013 iPhone Bluetooth Address Book

    Is there a fix yet for using contacts on your iPhone with the Bluetooth? I just purchased a 2013 on Saturday and was at the dealership for 2.5 hours today while they worked on finding a fix for this issue. I was told that unit has never worked any phone, but I find that interesting since it has a place on the screen showing Addresses, and Ten recent calls.

    I would love to find a fix, I am in my car all the time and never would have purchased this vehicle if it was disclosed to me that I would not be completely compatible with my phone.

  9. #8
    SpyShops NY's Avatar
    SpyShops NY is offline Cadillac Owners Enthusiast
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    Re: 2013 iPhone Bluetooth Address Book

    Come on you would not drive one of the most pretty SUVs out there because you cant sync your address book on your nav screen that is crazy, This is one of the nicest SUVs out there and I sacrifice something's to drive this truck. This will be avail in 2015 escalade you do have to understand that this truck has mostly 2007-2009 technology GM went bankrupt so now there was some delays putting technology in this truck.
    AZKlaus likes this.

  10. #9
    AZKlaus is offline Cadillac Owners Fanatic
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    Re: 2013 iPhone Bluetooth Address Book

    1st world problems

  11. #10
    hcvone is offline Cadillac Owners 10000+ Posts
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    Re: 2013 iPhone Bluetooth Address Book

    Both the 4s and 5s contacts work in my 2012's, stopped buying Escalade's so I have no idea about the 2013's

  12. #11
    Cadillac Cust Svc's Avatar
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    Re: 2013 iPhone Bluetooth Address Book

    Quote Originally Posted by pixilee View Post
    Is there a fix yet for using contacts on your iPhone with the Bluetooth? I just purchased a 2013 on Saturday and was at the dealership for 2.5 hours today while they worked on finding a fix for this issue. I was told that unit has never worked any phone, but I find that interesting since it has a place on the screen showing Addresses, and Ten recent calls.

    I would love to find a fix, I am in my car all the time and never would have purchased this vehicle if it was disclosed to me that I would not be completely compatible with my phone.
    Hello pixilee,

    Congratulations on your recent purchase of your Escalade! I am sorry to hear that you are experiencing this concern using your contacts via Bluetooth. I would like to look into this situation and contact your dealership regarding this concern. Could you please private message me, or email at socialmedia@gm.com with your subject line as “ATTN GREG” so that it gets delivered straight to me? I would need your name, contact info, VIN, and dealership you have been working with. Thank you very much for your time.

    Gregory W.
    Cadillac Customer Care

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