Crest Cadillac ion Plano TX Stinks
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  • 2 Post By ddivinia
Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Crest Cadillac ion Plano TX Stinks in Cadillac Escalade Forums; Every time I try and give Crest another chance since the only other Cadillac dealership is in Dallas(Sewell), they completely ...
  1. #1
    Bigmike12 is offline Cadillac Owners Member
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    Crest Cadillac ion Plano TX Stinks

    Every time I try and give Crest another chance since the only other Cadillac dealership is in Dallas(Sewell), they completely screw it up! Their customer service sucks. I tried to talk with their body shop about some collision work today and ended up just walking out on them. They could care less if they lose customers. Has anyone else had an experience with this dealership?

    Signed
    Wish there was another Caddy dealership in N Dallas...

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  3. #2
    MrHolland's Avatar
    MrHolland is offline Super Moderator
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    Re: Crest Cadillac ion Plano TX Sucks...

    Maybe you'd like to add your experience to this thread

    http://www.cadillacforums.com/forums...-good-bad.html

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Crest Cadillac ion Plano TX Sucks...

    Bigmike12, If you'd ever like me to follow-up with Crest regarding your concerns, I'm just an email away (Katie_Lucille@gmexpert.com). I've documented your feedback, and I'm really sorry to hear about your frustration!

    After consulting my resources, I do see that Crest seems to be the only dealer in that specific area. Massey Cadillac is fifteen minutes South, however, if that is a viable option for you. Please feel free to let me know if you'd like me to continue researching alternative dealer options.

    Best,

    Katie
    Cadillac Customer Service

  5. #4
    ddivinia is offline Cadillac Owners Member
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    Sewell service rocks.

    D.

  6. #5
    mambro's Avatar
    mambro is offline Cadillac Owners Member
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    Re: Crest Cadillac ion Plano TX Sucks...

    Quote Originally Posted by Bigmike12 View Post
    Every time I try and give Crest another chance... Has anyone else had an experience with this dealership?
    I did have a good experience with Crest once I worked directly with the service director, Alex Rodriguez. Crest replaced my '07 engine under warranty (mentioned in this thread: http://www.cadillacforums.com/forums...e-noise-3.html) Hopefully if you get in touch with Alex he will make things right. It's pretty much Crest, Sewell, or Massey for us.

  7. #6
    Jeremyh is offline Cadillac Owners Member
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    Re: Crest Cadillac ion Plano TX Stinks

    Randy Nabors is my service guy at Crest and he takes care of me. He knows if you are happy you will see him again and he gets paid by commission so he will do you right and discount just about everything. Good dude!

  8. #7
    texas1's Avatar
    texas1 is offline Cadillac Owners Fanatic
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    Re: Crest Cadillac ion Plano TX Stinks

    funny this thread came out use to work their in collision in 08 yeah its def a long ways from perfect and true enough they really dont care about customers been that i worked their i dont want to desclose what i saw go in their but i would say stay as far away as you can .now ft worth is to far out but frank kent cadillac is def a good place they will def take care of you 1 time even went back to crest to buy a ext sales guy said the truck had been thru a check up and everything was fine test drove it the side retractable steps one did not work side mirror would not fold in and ac did not work he made me laugh said it needed to warm up before it would let cold air out i guess he did not know when the temp guage is at the middle it means its at its normal operating temp even the sales manager was trying to tell me that everything was working with the truck i just walked away

  9. #8
    vtroyjohnson is offline Cadillac Owners Member
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    Re: Crest Cadillac ion Plano TX Stinks

    Quote Originally Posted by ddivinia View Post
    Sewell service rocks.

    D.
    Plus one! Sewell's service is hands down the best!! I won't purchase a car from any other dealership.

  10. #9
    jlawsonz is offline Cadillac Owners Member
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    Love Sewell

  11. #10
    ddivinia is offline Cadillac Owners Member
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    +1 Sewell

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