Dealerships - The good and the bad
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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Dealerships - The good and the bad in Cadillac Escalade Forums; People mostly complain about poor dealership service, but every once in a while there are actually dealers that go above ...
  1. #1
    MrHolland's Avatar
    MrHolland is online now Super Moderator
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    Dealerships - The good ones and the bad ones

    People mostly complain about poor dealership service, but every once in a while there are actually dealers that go above and beyond. Lets create a thread and get these dealers some attention. Hopefully the good dealers will get some extra customers and the not so good will be forced to change their tactics.

    If we are fortunate enough to have to have multiple pages of dealer reviews, one can use the forum search box to search by name of dealer or city to see if anyone has posted any info.

    Don Thornton Cadillac in Tulsa OK has always treated me right.

    Huber Cadillac in Omaha NE I would say also treated me right, although I had an issue once or twice they did make it right.

    Vaughn Automotive IA salesmen were a little sketchy but called me back to seal the deal after I walked out.

    So lets hear it people, the good and the bad. Try to keep it short so its an easy read.

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    bigtone1013's Avatar
    bigtone1013 is offline Cadillac Owners Fanatic
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    Cadillac of Naperville IL has been great thus far in my short time as a Cadillac owner.
    K9Caddy and K9Caddy like this.

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    Upchuck's Avatar
    Upchuck is offline Banned
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    Kudo's goes out to Jack Schmitt Cadillac in Ofallon Illinois! They always go above and beyond on service!

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    ELUSIVE is offline Cadillac Owners Enthusiast
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    Re: Dealerships - The good and the bad

    Dellenbach Cadillac in Fort Collins, CO has been very good to me.

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    K9Caddy is offline Cadillac Owners Enthusiast
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    Re: Dealerships - The good and the bad

    Quote Originally Posted by bigtone1013 View Post
    Cadillac of Naperville IL has been great thus far in my short time as a Cadillac owner.
    I concur! I've had a couple issues when I first bought my Escalade, and they took care of me. I initially had Barker Cadillac in Bloomington, IL try to fix the problem with no suck luck.

  7. #6
    roadog1aj is offline Cadillac Owners Fanatic
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    Re: Dealerships - The good and the bad

    Crestmont Cadillac in Beechwood, Ohio has sold me my last two caddys. I was treated pretty good on the first car, and treated even better on the second one. I think there is a whole new management and sales team there now. They gave me more than I was expecting for the 1st one when I traded it for the second one. They also gave me what I felt was a very decent deal on the second one. While I was doing the deal on this latest caddy, I was concerned about warranty work and service. They immediately took me out to the service department and let me walk around and ask the service techs questions. Everyone treated me great, and was not shy about answering my questions. I will be doing all my warranty and service work with them. I was going to Montrose Cadillac in Hermitage, Pa. They had been pretty good for the service work until new management decided to have the service people start doing things to make more money off of their customers. Finally, the GREAT service manager and top service tech quit due to the underhanded stunts management was making them do. So, needless to say, I found out first hand about these tactics when I took my old caddy to them for an easy service call, and they tried giving me a list of ridiculous items they felt were in dire need of attention. Long story short.....No more Montrose, and love Crestmont, even though they are twice the distance for me. Oh, and for the next four years Crestmont has free valet service. They will bring a loaner to my house, and take my car back to perform the service!!!

  8. #7
    Jory555 is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Sid Dillon Cadillac in Nebraska was awesome to work with, Sewell Cadillac in Dallas is horrible with service issues & customer service in their Sales department. While having my car serviced at Sewell Dallas as a long time customer I asked to test drive a new Buick Enclave & was not allowed because the Salesman thought I was not a serious buyer, a few weeks later I flew out to Nebraska to buy my Escalade at Sid Dillon who negotiated an awesome deal without all the stress normally involved & drove to Omaha to pick me up at the airport. Sewell Dallas then has left my detailed motor covered in grease & oil hand prints after service, they have broken my sun visor, scratched my rear bumper & told me things that were just flat out false about my car before I jumped ship on them. It was about 5 strikes before I learned that it was a companywide issue.

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    berk4422 is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Thompson Cadillac in Raleigh has been awesome to work with! No complaints at all.

  10. #9
    Cadillac Cust Svc's Avatar
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    Re: Dealerships - The good and the bad

    Thank you, mrholland! This is an amazing thread! I've enjoyed reading the posts so far and appreciate you all sharing your positive experiences.

    Katie
    Cadillac Customer Service

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    MrHolland's Avatar
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    Re: Dealerships - The good and the bad

    You're quite welcome ma'am. Lots of people complain about their less than favorable experiences, but yet no one has spoken up. Maybe Cadillac is doing it right!!

  12. #11
    lousy_investor is online now Cadillac Owners Fanatic
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    Re: Dealerships - The good and the bad

    City Buick Chevrolet Cadillac GMC in Scarborough, Ontario, Canada. Sean Archie has been great. Awesome to deal with and got my truck in tip top shape.

  13. #12
    bruin300 is offline Cadillac Owners Member
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    Crestview Cadillac in West Covina, Ca has the best Service Advisor he sets the standard for Cadillac service and customer care. Thank you Wayne Bristol for taking care of my Escalade.
    jeiler9865 likes this.

  14. #13
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    Re: Dealerships - The good and the bad

    Cadillac of Novi in Novi, MI is one of the best dealerships ive ever been to and ive owned some nice luxury cars, They always take great care of my truck and me when i bring it in for any service or repairs.

  15. #14
    enewton is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Rippy Cadillac in Wilmington, NC is the best dealer I have dealt with. I change cars like shoes and move from state to state with my job so I have dealt with a few dealerships and Rippy is the only one I will take time to compliment. Great service

  16. #15
    k-shawn is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Brogan Cadillac in Totowa NJ, they go above and beyond.

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