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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Dealerships - The good and the bad in Cadillac Escalade Forums; Hi LaVadog, Im a new owner but I've been lurking here for a while. Who do you use in the ...
  1. #46
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
    Automobile(s): 2011 ESV, 91 Sedan DeVille, 89 Fleetwood, 76 Sedan Deville
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    Re: Dealerships - The good and the bad

    Hi LaVadog,

    Im a new owner but I've been lurking here for a while. Who do you use in the Raleigh area for service and how are they? Im close to Hendrick (Cary) but I'll drive to Thompson if I have to.

  2. #47
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
    Automobile(s): 2011 ESV, 91 Sedan DeVille, 89 Fleetwood, 76 Sedan Deville
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    Re: Dealerships - The good and the bad

    I just picked up my 11 ESV from Camargo Cadillac in OH. Nice guys (aren't they all) but now Im chasing small issues, my wife and I checked the truck out pretty good but the one thing we didnt check before the papers were signed was the power fold mirrors and of course, you guessed it the drivers side was stuck. Their service dept had just closed and now we are trying to find a good resolution for this, cause its not like I can take it back. I think they're just waiting for me to go away. Can anyone recommend a good dealership or Indy mech in the Raleigh/Cary area?

  3. #48
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
    Automobile(s): 1999 DeVille "Bianca" (white/blue, VIN-Y, 160k)
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    Re: Dealerships - The good and the bad

    it's not still under warranty? (i guess it could be out on the mileage)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  4. #49
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
    Automobile(s): 2011 ESV, 91 Sedan DeVille, 89 Fleetwood, 76 Sedan Deville
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    Re: Dealerships - The good and the bad

    Hi Chris, yup you guessed it Can you give me an idea of how much Im looking at to replace the mirror? I can pm you with details if you need.

  5. #50
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
    Automobile(s): 1999 DeVille "Bianca" (white/blue, VIN-Y, 160k)
    Join Date
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    Location
    Wilmington, NC
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    Re: Dealerships - The good and the bad

    yeah, PM me your VIN (or just post it here)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  6. #51
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
    Automobile(s): 2011 ESV, 91 Sedan DeVille, 89 Fleetwood, 76 Sedan Deville
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    Re: Dealerships - The good and the bad

    PM Sent

  7. #52
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: Dealerships - The good and the bad

    Quote Originally Posted by dcarl320 View Post
    I just picked up my 11 ESV from Camargo Cadillac in OH. Nice guys (aren't they all) but now Im chasing small issues, my wife and I checked the truck out pretty good but the one thing we didnt check before the papers were signed was the power fold mirrors and of course, you guessed it the drivers side was stuck. Their service dept had just closed and now we are trying to find a good resolution for this, cause its not like I can take it back. I think they're just waiting for me to go away. Can anyone recommend a good dealership or Indy mech in the Raleigh/Cary area?
    Hello dcarl320,

    I’m sorry you ran into this concern already. It appears your fellow forum members are providing you some advice, but if you would like me to locate a Cadillac dealership in the Raleigh/Cary area please let me know. I’m happy to call around and see what price range you are looking at to have this repaired.

    Katie O.
    Cadillac Customer Care

  8. #53
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
    Automobile(s): 2011 ESV, 91 Sedan DeVille, 89 Fleetwood, 76 Sedan Deville
    Join Date
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    Re: Dealerships - The good and the bad

    Thanks Katie,

    I will keep you informed.

  9. #54
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
    Automobile(s): 2011 ESV, 91 Sedan DeVille, 89 Fleetwood, 76 Sedan Deville
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    Re: Dealerships - The good and the bad

    Update, good news... I was able to work a deal with the dealership to send me the part. Im going to DIY the mirror, I havent seen a good write up on this yet, may be I will put together one with pics.

    Update to the update.... Got the mirror in and now I know why I couldnt find too much on the replacement. It was fairly easy, there wasnt anything I couldnt figure out. I swapped the new parts for the old painted ones and everything is working well. Woot!!
    padumstorf likes this.

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