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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Dealerships - The good and the bad in Cadillac Escalade Forums; Hi LaVadog, Im a new owner but I've been lurking here for a while. Who do you use in the ...
  1. #46
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
    Automobile(s): 2011 ESV, 91 Sedan DeVille, 89 Fleetwood, 76 Sedan Deville
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    Re: Dealerships - The good and the bad

    Hi LaVadog,

    Im a new owner but I've been lurking here for a while. Who do you use in the Raleigh area for service and how are they? Im close to Hendrick (Cary) but I'll drive to Thompson if I have to.

  2. #47
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    I just picked up my 11 ESV from Camargo Cadillac in OH. Nice guys (aren't they all) but now Im chasing small issues, my wife and I checked the truck out pretty good but the one thing we didnt check before the papers were signed was the power fold mirrors and of course, you guessed it the drivers side was stuck. Their service dept had just closed and now we are trying to find a good resolution for this, cause its not like I can take it back. I think they're just waiting for me to go away. Can anyone recommend a good dealership or Indy mech in the Raleigh/Cary area?

  3. #48
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
    Automobile(s): 1999 DeVille "Bianca" (white/blue, VIN-Y, 160k)
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    Re: Dealerships - The good and the bad

    it's not still under warranty? (i guess it could be out on the mileage)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  4. #49
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Hi Chris, yup you guessed it Can you give me an idea of how much Im looking at to replace the mirror? I can pm you with details if you need.

  5. #50
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
    Automobile(s): 1999 DeVille "Bianca" (white/blue, VIN-Y, 160k)
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    Re: Dealerships - The good and the bad

    yeah, PM me your VIN (or just post it here)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  6. #51
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    PM Sent

  7. #52
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Dealerships - The good and the bad

    Quote Originally Posted by dcarl320 View Post
    I just picked up my 11 ESV from Camargo Cadillac in OH. Nice guys (aren't they all) but now Im chasing small issues, my wife and I checked the truck out pretty good but the one thing we didnt check before the papers were signed was the power fold mirrors and of course, you guessed it the drivers side was stuck. Their service dept had just closed and now we are trying to find a good resolution for this, cause its not like I can take it back. I think they're just waiting for me to go away. Can anyone recommend a good dealership or Indy mech in the Raleigh/Cary area?
    Hello dcarl320,

    I’m sorry you ran into this concern already. It appears your fellow forum members are providing you some advice, but if you would like me to locate a Cadillac dealership in the Raleigh/Cary area please let me know. I’m happy to call around and see what price range you are looking at to have this repaired.

    Katie O.
    Cadillac Customer Care

  8. #53
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Thanks Katie,

    I will keep you informed.

  9. #54
    dcarl320's Avatar
    dcarl320 is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Update, good news... I was able to work a deal with the dealership to send me the part. Im going to DIY the mirror, I havent seen a good write up on this yet, may be I will put together one with pics.

    Update to the update.... Got the mirror in and now I know why I couldnt find too much on the replacement. It was fairly easy, there wasnt anything I couldnt figure out. I swapped the new parts for the old painted ones and everything is working well. Woot!!
    padumstorf likes this.

  10. #55
    aharper00 is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    I went to Chicago from Indianapolis (twice) for an 07 Escalade at Ray Chevy (northwest side of Chicago). The experience was terrible. I was constantly calling them for updates, getting the run around, listening to one cheezy line after another (I think they train their sales people with these cheezy sales pitch lines). In the end they were supposed to do a couple things and I was going to buy. Two trips up there and the truck wasn't ready when I arrived. Once finally ready I took it out for a test drive and a light popped up on the dashboard... once again something they were supposed to fix wasn't done. Very frustrating experience. I was fortunately able to get my deposit back and bought an Escalade from Odaniel in Fort Wayne, IN... the experience there was the exact opposite. Avoid Ray Chevy in Chicago.

  11. #56
    dsminva is offline Cadillac Owners Enthusiast
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    Re: Dealerships - The good and the bad

    Guess i'll post my experience with Rippy Cadillac in NC.

    Drove 4.5hrs to them from VA Beach, VA to trade in my 07 Yukon for a 2010 Escalade. Had been dealing with the sales manager for a week over the phone and through email. We agreed on a price for my trade in, and a price for the new truck and I told them I'd be down on Saturday to do the deal.

    I get there on Saturday afternoon around 5 or so, and I'm being told the agreed upon price for the new truck will cost me $1500 more and I can take it or leave it. Well after driving 4.5hrs, and getting all hyped up about a new vehicle - they knew they had me by the balls. There was a good 4-5 excuses for the price increase, and they kept telling me it was still a good deal, etc. Even told me they were talking about the wrong truck until I pointed out the stock # was the same. Well I don't care who you are, or what you are selling, when you agree to a price, it's just morally right to stick by it.

    Test drove the truck and noticed a few very minor issues. Oh wait the service department is closed? At 5pm on a Saturday. Of course it is. I should not have had to fix these issues, but again, do I not buy it, or buy it and fix them myself. About $50 and an hour labor involved.

    Alright suck it up and buy it anyway. I sit down to do the paperwork and tell the sales manager that i'll just pay the additional $1500 out of pocket so my monthly payment is where I figured it up at. No problem he says.
    Paperwork was filled out, incorrectly, 5 times. Each time they kept trying to charge me for this or that, including NC tax (In in VA), NC title, etc. Finally we get all that sorted out and I go to pay the $1500. (It's after 6pm closing time now) I'm told they don't accept credit cards for payment. WTF? Ok so not only do I get screwed on paying an additional $1500 but now, after all the paperwork and everything is done, do you bother to tell me that you also want to screw me out of points too? Holy hell and I mad at this point. Offer up my visa check card since they tell me that is ok (but my normal visa is not??). Oh wait, your finance people are gone and cannot run my card. Super. Leave my CC info sitting on their desk the rest of the weekend? I think not. They finally decided to let me call them back on Monday with the info. Great I leave.

    About 2 hours from home I realize they neglected to put my keys on the new keys. They took both out of the sales office to do that. Awesome I have no house key, no work key, and no key to my trailers. Its still raining, its dark out, and im even more upset. I was rushed out of the dealership because it was after closing time, and didn't get my keys. I also (my fault) left a portable tire inflator and jumper cables in the back of the trade in. Sweet.

    So Monday rolls around, and I'm trying to pay these guys. No they wont accept the info over the phone, they want a picture of my card, front and back, and my drivers license sent to the sales manager via text message. WTF?!? Really, you want me to send my data over unsecured lines? How do I know the guy isn't going to sell off all my info? Not happy about that at all, and feel like im jumping through way too many hoops here. We went back and fourth for a few days on this. Eventually I was told the finance girls cant do anything without me there, and I just stopped replying to the sales guy. I had enough. 2 days later, according to my bank, the transaction was made. Why was that so hard? I'm also told they will mail me my keys and my inflator/cables.

    A few days later my keys arrive. That's all.

    I keep calling about my inflator and cables. Sales manager keeps blowing me off or not taking my calls.

    Finally after 3 weeks I'm concerned that I have not received my title and the temp tags are about to expire. I called the sales manager again to inquire about that. I'm told they cannot give me the title. Well how the hell am I supposed to register the truck??
    I finally called back and spoke to someone in the finance dept who got me to a titles dept. The lady was very helpful and said the title was going to be sent to me directly so I could take care of business with DMV. Great. A few days later I get the title. But it isn't signed and DMV will not take it. I call them back and explain the situation, and I'm told they don't sign titles. I've never heard of this before. They ended up sending me a dealer reassignment form a few days later. This worked at my VA DMV. Thank God.
    I also explained the last time I called that I STILL had not received my inflator or cables after they were promised to me. I was also promised a copy of all the paperwork I signed, including the credit information. A week later I finally got my inflator and cables, but to this day I have yet to get any of the paperwork I signed.

    I'm pretty sure I will never buy another vehicle from Rippy Cadillac. I know their parts dept here has rave reviews, and I really hope those folks have more of a brain than the sales people do. Their parts dept reviews here are the #1 reason I chose to drive 4.5 hrs away to go buy a vehicle from them. Big mistake.

    In the end I have the truck, it is registered, runs well, I have my keys / inflator / cables, and I paid a fair price for it. But was it really worth all the extra hassle? Hell no.

  12. #57
    meahmiller is offline Cadillac Owners Member
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    Avoid Stewart Cadillac in downtown Houston, TX. We drove 4 hrs to go buy the specific platinum escalade awd I wanted. They promised that if I had to have work done on my esky that I would be given another esky to drive. It prob wouldn't be a platinum one but an esky none the least. Well when we got our esky it was dark. We drove back home in the dark. The next morning we noticed there was black spots on the linen colored roof. There was also a tear in the leather on the center console, a tear in the leather on the dash where a vent was, & the paint(tricolor) on the molding around the windows on the back was bubbled. We took pics and sent them to Stewart Cadillac. They said they would fix it there and would not authorize a dealership in Louisiana to fix it. We drove there and they refused to give me a rental car at all. We insisted they give us a rental car as promised. They gave us a ats which is def not an esky. I needed an esky cause I have a bad back. Then they told us we couldn't leave Texas with the car and they would need 7 days to fix my esky.

    Needless to say I was not happy. They fixed the console and dash tears then authorized a local dealership in Louisiana to finally fix the pAint.

    I would stay far away from them. If our local dealer doesn't have the model esky I want I will just order it from now on.

    My local dealership Bubba Oustalet Cadillac treats me awesome. They are located in jennings, Louisiana

  13. #58
    shack7 is offline Cadillac Owners Member
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    Re: Dealerships - The good ones and the bad ones

    I wouldn't buy another Escalade from the Vallejo, California dealership... we have two 2007 & 2010 and they try to nickel and dime my family out of everything. The door handles are broken on the 2007.... I can't believe we spent all that money on fully loaded ESV Escalades for this quality and service.

  14. #59
    DeadBirdDog is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    I bought my 2009 Escalade Platinum from Bill Cramer Cadillac in Panama City. I negotiated the straight-out purchase by phone and made what I feel was a great deal. The sales staff (Neil Hudgens) was very helpful and followed up on everything I asked for. I flew from NE Ohio to Panama City and Neil picked me up at the airport. The vehicle was exactly as represented with no issues whatsoever. They filled the tank for me and even beat PenFed Credit Union's 2.59 rate with 1.9. I was out of there in an hour. One of the easiest and most satisfying car deals I've ever made. They are highly recommended.

    This contrasts with the experience I had with Sullivan-Parkhill Cadillac in Champaign, Illinois two weeks prior. Same situation and I drove 450 miles out there to buy. The vehicle had several issues that were not shown by photographs or revealed by the dealer in negotiations. I told the salesman and sales manager that my original offer was not going to work with those issues I found out there. They truly could have cared less. I saddled up and drove back to Ohio. Worth it in the end as the Platinum I bought from Bill Cramer was exactly what I was looking for.

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